Engati CX show

Engati CX

Summary: Helping Businesses Achieve Breakthroughs with Innovative Disruption & Conversational AI

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Podcasts:

 Frictionless e-commerce experiences - Warren Whitlock on Engati CX | File Type: audio/mpeg | Duration: 01:05:54

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Warren Whitlock, Director/Advisor in the business Tech talks about  the technological trends that are reshaping e-commerce in 2020 and how chatbots can help in  personalizing e-commerce.Check his website: https://warrenwhitlock.com/ If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/   https://www.engati.com/glossary/chatbots-in-news-and-media #EngatiCX #Ecommerce #CustomerExperiences

 Data empowerment amongst enterprises - Richard Benjamins on Engati CX | File Type: audio/mpeg | Duration: 24:45

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Richard Benjamins, Chief AI & Data Strategist and EC Expert on B2G data sharing, talks about 5 areas companies should look for in the technology era, on Engati CX. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #EngatiCX #digital #technology

 Maximize CX with Blockchain - Prajit Dutta on Engati CX | File Type: audio/mpeg | Duration: 15:38

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Prajit Datta, AI research scientist talks about Maximizing CX with blockchain on Engati CX. He says that digital is pervasive in almost everything we do now and digital transformation is all about an organizational change through technology. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/in-app-support https://www.engati.com/glossary/automated-speech-recognition https://www.engati.com/glossary/voice-user-interface https://www.engati.com/glossary/synonyms-and-stopwords https://www.engati.com/glossary/support-benchmarks https://www.engati.com/glossary/legacy-systems https://www.engati.com/glossary/chat-transcripts #EngatiCX #Blockchain #MaximizingCX

 5 dimensions of quality customer service - Laura Patterson on Engati CX | File Type: audio/mpeg | Duration: 31:33

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Laura Patterson, President, VisionEdge Marketing Inc talks about the 5 important elements to keep in mind while delivering the best quality service and  the process behind making persona-based customer loyalty systems. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/customer-loyalty https://www.engati.com/glossary/customer-successhttps://www.engati.com/glossary/customer-service #EngatiCX #tech #CustomerService #AI

 What is responsible AI - Michael Berns on Engati CX | File Type: audio/mpeg | Duration: 21:06

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Michael Berns, Director of AI & Fintech, PWC talks about ""What is responsible AI?"" on Engati CX. He says that it is very important for companies in this evolving times to move digital and realize the importance of automation and AI. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #EngatiCX #tech #AI

 Gaining the competitive advantage with RPA - Utpal Chakroborty on Engati CX | File Type: audio/mpeg | Duration: 24:55

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Utpal Chakraborty, Head of AI at Yes Bank talks about gaining the competitive advantage with RPA on Engati CX. He says that companies have to adopt new technologies to grow business. He suggests using AI to automate back end operations and make them more efficient. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #EngatiCX #tech #RPA

 The superpower for any business - Lomit Patel on Engati CX | File Type: audio/mpeg | Duration: 18:39

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Lomit Patel, Vice President of Growth at IMVU talks about "The superpower for any business" on Engati CX. He says that people generally try to solve complicated use cases and that's where they go wrong. There will be so many use cases, it's a good opportunity, and as more people start using, it'll acquire more data. He explains in detail how superpower for any company would be data.  If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #EngatiCX #digital #transformation #business

 Human-centric machine learning - Rajet Krishnan on Engati CX | File Type: audio/mpeg | Duration: 20:52

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Rajet Krishnan, Cofounder & CEO of Viking Analytics talks about Human-centric machine learning on Engati CX. He talks about the history of machine learning that goes back to the 70's. He also talks about the dramatic change in the area of unsupervised learning. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/   https://www.engati.com/glossary/unsupervised-learning #EngatiCX #ML#tech

 It all starts with a CX project - Carsten Ley on Engati CX | File Type: audio/mpeg | Duration: 20:35

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Carsten Ley, Founder / OKR, Project & Customer Experience Consultant talks about starting with a CX project to initiate your CX process in the organization.  If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #CustomerExperience #EngatiCX #CXProject

 Digital ethics and transformation - Hessie Jones on Engati CX | File Type: audio/mpeg | Duration: 35:32

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Hessie Jones, Contributing writer at Forbes, talks about Digital ethics and transformation on Engati CX. She talks about the AI biases and consumer behaviour and efficient utilization of data. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/ebookshttps://www.engati.com/glossary/decision-trees #EngatiCX #digital #transformation #business

 The evolution of call center management - Colin Taylor on Engati CX | File Type: audio/mpeg | Duration: 22:07

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Colin Taylor CEO & Cheif Chaos Officer of The Taylor Reach Group, Inc.talks about the evolution of call center management on Engati CX. He says that what companies need to do is to exceed customer expectations at every point in the customer journey map. He also mentions how technology is a tool and not only an end in itself. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/chatbots-in-customer-supporthttps://www.engati.com/chatbots-for-customer-support #EngatiCX #digital #transformation #business

 To digitize or digitally transform? Paul Rigby on Engati CX | File Type: audio/mpeg | Duration: 31:13

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Paul Rigby, Owner of PaulRigby.Biz talks about digital transformation on Engati CX. He says that digital is pervasive in almost everything we do now and digital transformation is all about an organizational change through technology. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/conversational-ux #PaulRigby #EngatiCX #digital #transformation #business

 Building your digital MarTech stack - Christian Buckley on Engati CX | File Type: audio/mpeg | Duration: 30:22

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Christian Buckley, Founder & CEO of CollabTalk LLC talks about ""Building your digital MarTech stack"" on Engati CX. He says that mistakes organizations make while hiring are Thinking only of SEO and SEM without really understanding the scope of it all, It is not about making it pretty - it needs to provide function and data. He also mentions that organisations need to make decisions based on data, without data attribution and tracking is reallyhard to capture. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/https://www.engati.com/glossary/crm #ChristianBuckley #EngatiCX #digital #marketing

 The key to successful innovation - Jabari Butler on Engati CX | File Type: audio/mpeg | Duration: 28:20

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Jabari Butler, Co-founder & CTO, Sign1News talks about The 3 elements of successful transformation on Engati CX. He explains how a digital new networks operates through cloud, technology and people. He also mentions how chatbots could be a very powerful tool to provide personalized news to every user. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/chatbots-for-news-and-media #EngatiCX #tech #transformation

 Triggering transformations with tech - Bill Genovese on Engati CX | File Type: audio/mpeg | Duration: 20:29

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Bill Genovese, ex-CTO & Executive Board Director, Huawei Technologies talks about Triggering transformations with tech on Engati CX. He says that quantum computing and artificial intelligence are the new emerging technologies and explains how a hybrid solution with these two technologies would wonders. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/blog/hr-chatbots https://www.engati.com/blog/chatbots-for-recruitment https://www.engati.com/chatbots-for-hr https://www.engati.com/glossary/chatbots-in-human-resource #BillGenovese #EngatiCX #tech #transformation

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