Engati CX show

Engati CX

Summary: Helping Businesses Achieve Breakthroughs with Innovative Disruption & Conversational AI

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Podcasts:

 Critical Steps Of Change Management | Jason C. Whitehead Talks To Engati CX | File Type: audio/mpeg | Duration: 14:54

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page: https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Jason C Whitehead, Co-Founder at Success Chain talks about CSMs / SaaS vendors on how to help their customers maximize and sustain high, effective user adoption. He also highlights what SaaS vendors need to know and do in order to drive change and internal alignment internally Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9  Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #saas #customersuccess #customers #change #saasvendors

 What is your next start up idea? | Pravin Rajpal talks to Engati CX | File Type: audio/mpeg | Duration: 40:06

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page: https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Pravin Rajpal, Innovation Coach, Author & InventorFounder InnovatioNext Consulting shares an amazing start-up idea that revolutionizes the Edtech sector. He also tells us how organizations can leverage disruptive technology and apply human-centric design to create products that help make the customer experience vision come to light Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9  Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #edtech #startup #startupidea #education #innovation

 Perfect Pitch | Martin Barnes talks to Engati CX | File Type: audio/mpeg | Duration: 20:29

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: www.engati.com/ Blogs: engati.com/blog Check out our CX Library- CX Community page: www.engati.com/cx-community YouTube Interview series: www.youtube.com/playlist?list=PL0…ZlGGPHWfVjQRPpwr4 SoundCloud Interview series: soundcloud.com/user-670584022/tracks Spotify Interview series: open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Martin Barnes, Founder of 8 Seconds 2 Connect talks about highlights the components of a good pitch and shares some actionable tips to improve our pitch. He also explains the difference between pitching stories and pitching facts. Check out the 200 CX Thought Leaders to follow for 2021 - s.engati.com/2z9 Follow us on- Facebook: www.facebook.com/getengati LinkedIn: www.linkedin.com/company/engati-cx Twitter: twitter.com/getengati Instagram: www.instagram.com/getengati/ Talk to us: contact@engati.com #pitch #perfectpitch #speech #sales 

 Sales Leadership And Ethics | Dale Zwizinski Talks To Engati CX | File Type: audio/mpeg | Duration: 13:53

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Dale Zwizinski, VP, North American Sales at Beezy talks about how can businesses go about drawing up a sales forecast with AI in place and throws light on the one thing that sales leadership needs to abide by. Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9  Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #sales #customers #business #ethics #cx #technology

 Customer-centric tips for organizations | Gregorio Uglioni talks to Engati CX | File Type: audio/mpeg | Duration: 22:28

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: www.engati.com/ Blogs: engati.com/blog Check out our CX Library- CX Community page : www.engati.com/cx-community YouTube Interview series: www.youtube.com/playlist?list=PL0…ZlGGPHWfVjQRPpwr4 SoundCloud Interview series: soundcloud.com/user-670584022/tracks Spotify Interview series: open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Gregorio Uglioni, host of the CX Goalkeeper Podcast talks about the successful ways of establishing long-term relationships with customers through the development of effective customer experience techniques and highlights some customer-centric thinking tips for inside the organization that drives continuous customer experience improvement. Check out the 200 CX Thought Leaders to follow for 2021 - s.engati.com/2z9 Follow us on- Facebook: www.facebook.com/getengati LinkedIn: www.linkedin.com/company/engati-cx Twitter: twitter.com/getengati Instagram: www.instagram.com/getengati/ Talk to us: contact@engati.com #Engatica #customers #customerexperience #cx #business #organizations #business        

 Lego Serious Play Method | Sirte Pihlaja talks to Engati CX | File Type: audio/mpeg | Duration: 24:24

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: www.engati.com/ Blogs: engati.com/blog Check out our CX Library- CX Community page : www.engati.com/cx-community YouTube Interview series: www.youtube.com/playlist?list=PL0…ZlGGPHWfVjQRPpwr4 SoundCloud Interview series: soundcloud.com/user-670584022/tracks Spotify Interview series: open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Sirte Pihlaja is a Customer Experience Optimiser, CCXP, and Trained LEGO® Serious Play® Facilitator talks about the Lego Serious Play Method and how can we actually build a Better Business using this method. Sirte is awarded as the Top 33 Inspiring Women in CX to follow for 2022- www.engati.com/blog/women-in-cx Check out the 200 CX Thought Leaders to follow for 2021 - s.engati.com/2z9 Follow us on- Facebook: www.facebook.com/getengati LinkedIn: www.linkedin.com/company/engati-cx Twitter: twitter.com/getengati Instagram: www.instagram.com/getengati/ Talk to us: contact@engati.com #EngatiCX #customers #business #lego #legoseriousplay    

 Value Of Exponential Technologies | Sudin Baraokar Talks To Engati CX | File Type: audio/mpeg | Duration: 24:44

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: www.engati.com/ Blogs: engati.com/blog Check out our CX Library- CX Community page: www.engati.com/cx-community YouTube Interview series: www.youtube.com/playlist?list=PL0…ZlGGPHWfVjQRPpwr4 SoundCloud Interview series: soundcloud.com/user-670584022/tracks Spotify Interview series: open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Sudin Baraokar, Industry Expert, Global IT & Innovation Advisor, CIO talks about how does deep tech works and the main challenges for deep tech ahead. He also throws light on the fourth wave of innovation. Check out the 200 CX Thought Leaders to follow for 2021 - s.engati.com/2z9 Follow us on- Facebook: www.facebook.com/getengati LinkedIn: www.linkedin.com/company/engati-cx Twitter: twitter.com/getengati Instagram: www.instagram.com/getengati/ Talk to us: contact@engati.com #EngatiCX #technology #deeptech #ai #innovation

 Listening to the heart of CX | Czarina Sheikh Mathew talks to Engati CX | File Type: audio/mpeg | Duration: 18:20

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Czarina Sheikh Mathew, Executive Director of Imtiaz Consultancy Limited talks about the key to being able to engage, empathize, and build customer loyalty and tells us how to deal with a frustrated customer. She also gives us pointers/ techniques you can share on de-escalating a frustrated customer. Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9  Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #EngatiCX #CX #customer #customerexperience

 Building Products 101 | Satyajeet Salgar Talks To Engati CX | File Type: audio/mpeg | Duration: 28:41

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: www.engati.com/ Blogs: engati.com/blog Check out our CX Library- CX Community page : www.engati.com/cx-community YouTube Interview series: www.youtube.com/playlist?list=PL0…ZlGGPHWfVjQRPpwr4 SoundCloud Interview series: soundcloud.com/user-670584022/tracks Spotify Interview series: open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Satyajeet Salgar, the Director of Product Management at Google talks about how do you deal with product complexity and what conflicts do you come across while working with cross-functional teams. Check out the 200 CX Thought Leaders to follow for 2021 - s.engati.com/2z9 Follow us on- Facebook: www.facebook.com/getengati LinkedIn: www.linkedin.com/company/engati-cx Twitter: twitter.com/getengati Instagram: www.instagram.com/getengati/ Talk to us: contact@engati.com #EngatiCX #CX #AI #product #productmanagement

 Digital Transformation - Tech Vs Culture | Tony Moroney Talks To Engati CX | File Type: audio/mpeg | Duration: 23:56

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: www.engati.com/ Blogs: engati.com/blog Check out our CX Library- CX Community page: www.engati.com/cx-community YouTube Interview series: www.youtube.com/playlist?list=PL0…ZlGGPHWfVjQRPpwr4 SoundCloud Interview series: soundcloud.com/user-670584022/tracks Spotify Interview series: open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Tony Moroney, Managing Partner - Beta Digital tells us how much of digital transformation is about technology, and how much is about other issues such as leadership and culture. He also talks about the key steps an organization should take to succeed with digital transformation Check out the 200 CX Thought Leaders to follow for 2021 - s.engati.com/2z9 Follow us on- Facebook: www.facebook.com/getengati LinkedIn: www.linkedin.com/company/engati-cx Twitter: twitter.com/getengati Instagram: www.instagram.com/getengati/ Talk to us: contact@engati.com #customerexperience #customer #customerexperiencemanagement

 How Is Customer Experience Measured | Eytan Hateem Talks To Engati CX | File Type: audio/mpeg | Duration: 22:12

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page: https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Eytan Hateem, Chief Innovation & Business Solutions Officer at Prodware Group tells us how can we move from customer touchpoints to customer journeys and how can we reinvent customer journeys using digital technologies. Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9  Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #customerexperience #customer #customerexperiencemanagement

 Start with the ‘You’ instead of the ‘We’ in sales talks | Michael Hanson talks to Engati CX | File Type: audio/mpeg | Duration: 16:10

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Michael Hanson is the CEO and founder of Growth Genie talks about how can we modify our communication approach for inbound vs outbound prospects and how can businesses go about drawing up a sales forecast with AI in place Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9  Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #sales #pitches #marketing #customerexperience

 CS: The cornerstone for digital transformation | Sylvain Guerry talks to Engati CX | File Type: audio/mpeg | Duration: 19:01

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg https://www.engati.com/cx-community/cs-the-cornerstone-for-digital-transformation Sylvain Guerry, VP, Head Customer Success EMEA at Sprinklr talks about his Customer Success philosophy about how is a business success is linked to the success of your customers and shares with us his  groundbreaking guide to the exciting new model of customer management Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9  Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #EngatiCX #CX #AI #customersuccess #digitaltransformation

 Email Marketing 101 | Marji J. Sherman talks to Engati CX | File Type: audio/mpeg | Duration: 32:47

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg https://www.engati.com/cx-community/email-marketing-101 Marji J. Sherman Digital at Cognito and Email marketing specialist talks about how do you judge the success of your email campaign also how to handle deliverability problems. She also shares the top email marketing tips to increase conversion in 2021-22 Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9  Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #EngatiCX #CX #AI #emailmarketing

 How A Strong EX Can Empower Employees To Take Command Of Work & Life | Yuri Kruman On Engati CX | File Type: audio/x-m4a | Duration: 30:21

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg https://www.engati.com/cx-community/employee-experience Yuri Kruman, Chief HR Officer at HealthFlex Home Health & Hospice talks about how can we create a superlative employee experience and improve retention, engagement, and development. He tells us how digital transformation and change management be implemented simultaneously and what could be the possible implications if something goes wrong Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9  Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #EngatiCX #CX #AI #employeeexperience #hr

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