Engati CX show

Engati CX

Summary: Helping Businesses Achieve Breakthroughs with Innovative Disruption & Conversational AI

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 The omnichannel experience - Christine Crandell on Engati CX | File Type: audio/mpeg | Duration: 28:58

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Christine Crandell, President of New Business Strategies, talks about the omnichannel experience on Engati CX. She says that companies need to be omnichannel, but need to look at what channel they are on and they need not be everywhere, instead be on some channels that create the most value. She also mentions that it's important to analyse data and understand what customers want. She believes that big companies are born in these tough time so change and innovation will lead to success. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/omnichannel #Christine Crandell #EngatiCX #OmnichannelExperience

 Enhancing cyber-security with AI - Aghiath Chbib on Engati CX | File Type: audio/mpeg | Duration: 19:02

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Aghiath Chbib, CEO - Seecra talks about enhancing cybersecurity with AI on Engati CX. He says that Machines and AI can analyse tons of data, based on that companies can take actions, become alert of a disaster situation much faster. He also believes that on - prem is a better options which is more comfortable. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #AghiathChbib #EngatiCX #CyberSecurity

 AI against cybercrime - Tina Gravel on Engati CX | File Type: audio/mpeg | Duration: 25:15

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Tina Gravel, SVP Global Channels and Alliances, Appgate talks about zero trust and application of AI against cybercrime. She says that organisations should have a zero trust policy to protect themselves from cybercriminal. She also believes that AI in right hands might save us against cybercrime. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #TinaGravel #EngatiCX #CyberSecurity

 Don't waste a crisis - Mike Flache on Engati CX | File Type: audio/mpeg | Duration: 20:07

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Mike Flache, Entrepreneur, Business Angel and Philanthropist explains how this crisis can be a huge opportunity for businesses. He believes that every crisis is a great opportunity, you just need the right mindset. He also says that it's important to understand the markets and the progress, build products and services that solve those problems. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #MikeFlache #EngatiCX #Dontwasteacrisis

 Revolutionizing Customer Retention - David Avrin on Engati CX | File Type: audio/mpeg | Duration: 25:26

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. David Avrin, CX Keynote Speaker, Visibilty International, talks about revolutionizing customer retention on Engati CX. He says that we use resources on customer acquisition, and we hardly focus on retention. Our job is customer conversion. We think we're good at this but we miss out on retention, we have to keep dating our customers. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/customer-acquisition #DavidAvrin #EngatiCX #RevolutionisingCustomerRetention

 The fusion of data science and health-tech - Ed Wiley on Engati CX | File Type: audio/mpeg | Duration: 18:10

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Ed Wiley, CTO ; Cofounder, Enveda Therapeutics talks about the fusion of data science and health-tech on Engati CX. He says that the industry which is ready for exploitation is health and drug discovery, delivering healthcare and discovering cures with AI. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/customer-journey https://www.engati.com/glossary/neural-networks #EdWiley #EngatiCX #HealthtechAndDataScience

 Creating rich user experiences - Dr. Swapnil Dambe on Engati CX | File Type: audio/mpeg | Duration: 17:10

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Dr. Swapnil Dambe, Senior Director - Digital Experience, Marlabs Inc talks about creating rich user experiences on Engati CX. He says that AI is non-natural human intelligence – it's all about data. He say that chatbots saves your support cost and also provides instant replies which creates a better customer experience. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/   https://www.engati.com/glossary/chatbot-training https://www.engati.com/glossary/ivr https://www.engati.com/glossary/customer-feedback https://www.engati.com/glossary/neuro-linguistic-programming #SwapnilDambe #EngatiCX #RichUserExperiences

 AI across functions - Martin Musiol on Engati CX | File Type: audio/mpeg | Duration: 19:00

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Martin Musiol, Co founder and Instructor, Generative AI, talks about AI across functions on Engati CX. He feels that AI should take over all the tasks that are repetitive to make things efficient, Businesses should identify tasks which can be digitally and implement technology for effective and efficient utilisation of resources. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/   https://www.engati.com/glossary/classification-algorithm https://www.engati.com/glossary/natural-language-processing #MartinMusiol #EngatiCX #AIacrossFunctions

 Personalization, the AI way - Neal Schaffer on Engati CX | File Type: audio/mpeg | Duration: 17:41

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Neal Schaffer, Author - The Age of Influence, talks about personalization, the AI way on Engati CX. He says engaging with your audience is really important and ensuring that it gets you followers, companies should analyse why people are engaging and work more on that. He also says that chatbots are a great tool and if you train it right it can answer 99% of the questions. You wanna make sure you provide answers or just transfer to an agent. f you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/live-chat-agent https://www.engati.com/glossary/live-chat-support https://www.engati.com/glossary/live-chat-integrations https://www.engati.com/live-chat #NealSchaffer #EngatiCX #Personalisation

 Future of connectivity - Scott Schober on Engati CX | File Type: audio/mpeg | Duration: 28:44

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Scott Schober, CEO, Berkley Varitronics Systems, talks about the future of connectivity on Engati CX. He says that employees and employers need to rethink their operations and implement tech into it. He says it's very important to have a cybersecurity mindset and maintain proper cyber hygiene to avoid cybercrimes. He also mentions that the technology has evolved a lot and has made difficult tasks easier. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/voice-recognition-system #ScottSchober #EngatiCX #Futureofconnectivity

 Enterprise performance acceleration - Dr. Marcell Vollmer on Engati CX | File Type: audio/mpeg | Duration: 25:54

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Dr. Marcell Vollmer, Chief Innovation Officer, Celonis, talks about Enterprise Performance Acceleration on Engati CX. He explains why it is important to stay updated with the systems and the processes. He also mentions how important is the resiliency of the supply chain in these times. Automation is the core element of digital transformation. He suggests companies collaborate with the digital future. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #MarcellVollmer #EngatiCX #EnterprisePerformanceAcceleration

 Optimizing your data - Yves Mulkers on Engati CX | File Type: audio/mpeg | Duration: 20:33

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Yves Mulkers, Founder, 7W Data, talks about optimizing your data on Engati CX. He suggests companies use data science and apply statistics to get better, more accurate data that will help them succeed. He says that AI and big data help each other in the sense that you can use AI to optimize your data, that’s where AI can make big data more usable. He also states that the human-centric approach is important in marketing but not in data science. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #YvesMulkers #EngatiCX #OptimisingYourData

 Emotive CX - Martin Hill Wilson on Engati CX | File Type: audio/mpeg | Duration: 27:55

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Martin Hill Wilson, Owner, Brainfood Consulting talks about emotive CX for customer interaction on Engati CX. He says that when positive emotions are involved in the customer journey it helps in retaining the existing customers and also acquiring new ones. He believes that to deliver great cx at a much lower cost rate, you need to reduce the headcount or make sure that their output/productivity doubles, or you can use technology. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #MartinHillWilson #EngatiCX #EmotiveCX

 Digital transformation - from a novelty to a necessity - Misha Hanin on Engati CX | File Type: audio/mpeg | Duration: 24:37

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Misha Hanin, President & CEO, Deep-dive Technology Group talks about Digital transformation — from a novelty to a necessity on Engati CX. He believes that in 1 or 2 years enterprises will have implemented technology in everything. He also points out that the cloud is much cheaper and accessible, cloud adoption is on the peak and pandemic has just accelerated it. He also rightly mentions that chatbots are the future of CX. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #MishaHanin #EngatiCX #DigitalTranformation

 4th industrial revolution - Jonathan Reichental on Engati CX | File Type: audio/mpeg | Duration: 19:27

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Jonathan Reichental, Founder & CEO, Human Future, talks about the 4th industrial revolution on Engati CX. He says that the 4th industrial revolution is more than just a change in technology, and it will amplify on a global stage, AI will be embedded in our life. Easy operations are offloaded from humans to technology. He also believes that a lot of people can get most of the answers from chatbots. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #JonathanReichental #EngatiCX #4thIndustrialRevolution

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