Engati CX show

Engati CX

Summary: Helping Businesses Achieve Breakthroughs with Innovative Disruption & Conversational AI

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 IOT 101 - Tripp Braden on Engati CX | File Type: audio/mpeg | Duration: 14:09

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Tripp Braden, Executive advisor, Strategic Performance Partners, talks about IoT 101 on Engati CX. He says that IoT is the interconnectivity amongst all things including people and technology. He also says due to the convergence technologies like machine learning and conversational AI, IoT can be used everywhere from the operational supply chain to financial supply chains. He believes that it is very important to build trust with the customers and also build your chatbot in the same way. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #TrippBraden #EngatiCX #IOT101

 The evolution of marketing - Jeff Barrett on Engati CX | File Type: audio/mpeg | Duration: 18:55

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Jeff Barrett, CEO, Status Creative talks about the evolution of marketing over the years on Engati CX. He says that companies have to understand that the times have changed and become more flexible and adapted to the new normal which is digital. He even mentions that marketing automation is going to play a very crucial role in the post-pandemic era. It's also important to utilize all digital tools to be omnipresent to someone who wants to reach out to your company. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/marketing-automation #JeffBarrett #EngatiCX #EvolutionofMarketing

 Revolutionizing the automobile industry - Hussien Dajani on Engati CX | File Type: audio/mpeg | Duration: 26:47

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Hussein Dajani, General Manager - Digital and CX Transformation - Nissan Motor Co. talks about on Engati CX. He talks about how the automotive industry is transforming during this COVID crisis and he mentions the next biggest trend to be followed. He even talks about how data can bring about a revolution in the automotive industry and how conversational AI can transform customer experience in the automotive industry If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/chatbots-in-automobiles https://www.engati.com/whatsapp-chatbot #HusseinDajani #EngatiCX #AutomobileIndustry

 Moving from traditional to digital - Smitha Hemmigae on Engati CX | File Type: audio/mpeg | Duration: 33:13

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Smitha, Head Marketing, ThoughtWorks India talks about Moving from traditional to digital on Engati CX. She says Paytm has disrupted the fintech space and technology has become the core of businesses, and according to her, digital is here to stay. She insists on "partnering with your customers", and not trying to sell everything to them because everybody wants data and insights. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #Smitha #EngatiCX #TraditionaltoDigital

 Transformation in the face of adversity - Richard Weylman on Engati CX | File Type: audio/mpeg | Duration: 30:48

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Richard Weylman, Chairman & Managing Director at Weylman Consulting Group talks about Transformation in the face of adversity - on Engati CX. He talks about the most important thing when it comes to business survival and growth. He mentions how businesses are using conversational AI and chatbots for customer service and how businesses will digitally transform themselves post the pandemic. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #RichardWeylman #EngatiCX #DigitalTransformation

 Next gen mobile tech - Alvin Foo on Engati CX | File Type: audio/mpeg | Duration: 30:43

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Alvin Foo, Emerging Tech & Marketing Evangelist, Startups' co-Founders & Advisors, talks about Next Gen Mobile Tech on Engati CX. He talks about how rapidly mobile technology is evolving and how every time a new G is becoming destruction, Eg:5G. He even talks about how small businesses are leveraging mobile technology.   If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/sla https://www.engati.com/glossary/sla-violation #AlvinFoo #EngatiCX #Mobiletech

 Developing digital mindsets - Javaid Iqbal on Engati CX | File Type: audio/mpeg | Duration: 36:39

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Javaid Iqbal, Co-Founder & CEO of TransformX talks about developing digital mindsets on Engati CX. He speaks about approaching any new opportunity or a challenge in a digital form. He mentions 5 reasons why companies like Uber, Airbnb are totally digital where growth and scalability are not a challenge for them. This is a digital age and only the paranoids survive in it and use AI because it has the potential to increase productivity by 40%. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #JavaidIqbal #EngatiCX #DevelopingDigitalMindset

 Enhancing high touch - Kami Watson on Engati CX | File Type: audio/mpeg | Duration: 13:04

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.   If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #KamiWatson #EngatiCX #EnhancingHighTouch

 Growing through feedback - Roberta O' Keith on Engati CX | File Type: audio/mpeg | Duration: 15:28

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Roberta O'Keith, Strategic Business Advisor at ROK Advisors talks about Growing Through Feedback on Engati CX. He talks about how chatbots powered by AI can improve customer experience. He says tech companies have to work on and fine-tune, sentiment analysis, video, etc for better customer experience. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #RobertaO'Keith #EngatiCX #Growingthroughfeedback

 Remodelling business models - Antonio Santos on Engati CX | File Type: audio/mpeg | Duration: 21:17

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Antonio Santos, Co-Founder - The Digital Transformation Lab taks about Remodelling business models on Engati CX. He talks about digital transformation especially post COVID, and how small companies and large organizations should align their digital strategies. He also talks about the adoption of AI, IOT and automation and their progress. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/internet-of-things https://www.engati.com/glossary/support-automation #AntonioSantos #EngatiCX #RemodellingBusinessModels

 7 steps to understand audience insights - Thea Cole on Engati CX | File Type: audio/mpeg | Duration: 16:20

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Thea Cole, CEO, Latimer talks about 7 Steps to understand audience insights on Engati CX. She says startups are more flexible than big corporates and communication is the most important aspect of innovation. These are some points that she mentioned in this interview. 1. Examine the group of customers you are targeting and make sure they are right. 2. Target the community you are part of and it is easy to convert. Find people who can influence others to be a part of the community, a chain. 3. The right research is needed. To know more, watch the entire interview. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/voice-of-the-customer #TheaCole #EngatiCX #AudienceInsights

 Return on relationship - Ted Rubin on Engati CX | File Type: audio/mpeg | Duration: 21:27

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Ted Rubin, CMO and Advisory Board Member at Photofy, Inc. talks about Return on Relationship on Engati CX. He says the return on the relationship has become more important than ever, ROI is dollars, RONR will be built over years with authentic interaction and engagement. Simplicity is the new everyday low pricing, marketing will win when humans control the machines and not vice versa. He also mentions about community growth and its importance, it’s something that is ignored by many companies, “networks connect but communities care”. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #TedRubin #EngatiCX #Returnonrelationship

 Servicing and personalization - the heroes of CX - Dilpreet Singh on Engati CX | File Type: audio/mpeg | Duration: 26:08

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Dilpreet Singh, Head - CRM and Customer Analytics at The Oberoi Group talks about Servicing & Personalization - The heroes of CX on Engati CX. He says customer experience is important, CX is nothing but a bridge between customer and brand, which is managed by the brand. Data is important to let it be any industry and connecting the data is important rather than collecting data. He also says CRM is not constant, it keeps on changing, so therefore TEST - LEARN - EVOLVE If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ http://www.engati.com/glossary/chatbot-script  #DilpreetSingh #EngatiCX #Servicing&Personalization

 Will COVID change sales strategies? - Daryn Mason on Engati CX | File Type: audio/mpeg | Duration: 36:47

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/episode/6FRy6BPK1jIKADIOBWiCNg Blog link: https://blog.engati.com/ | Subscribe now. Daryn Mason, Independent Speaker, Writer, Facilitator talks about ""Will COVID change sales strategies?"" on Engati CX. He talks about the transformation of sales after this COVID crisis, he says WFM is here to stay, maybe it will be hybrid, hence selling will become a bit difficult. You need to be hyper-relevant with a high level of empathy. Understanding the customer market should be a priority. Business models will change, there will be new entrants with transformative models. Eg - Uber Therefore, Understand your customer, their customer, and then go for giving them a solution. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/voice-of-the-customer https://www.engati.com/glossary/marketing-automation #DarynMason #EngatiCX #SalesStrategies

 True digital ROI - Steph Nissen on Engati CX | File Type: audio/mpeg | Duration: 16:20

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Steph Nissen, Chief Digital Operations Advisor at Atomic Revenue talks about True Digital ROI on Engati CX. He says Digital ROI is a love language, most people get confused between ROI with the number of likes, shares, sentiments whereas digital ROI is the same everywhere. It is the dollars that you generate on top of what you invest. If a page with a million followers does not generate enough revenue it’s of no use. He mentions about how AI is necessary to make things easier. AI is all about finding hidden knowledge, it’s about discovering something that is known but not acknowledged by humans themselves. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/   https://www.engati.com/glossary/roi-calculator #StephNissen #EngatiCX #DigitalROI

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