Business901

#ServiceDesign Specialist @sly or more formally Sylvain Cottong has worked extensively at these crossroads and as an early Internet evangelist, he has been advising governments & companies on strategies for the networked society.  He lives & works in Luxembourg and Berlin. An excerpt of the podcast can be read at An Economist who practices Service Design. His areas of interest and expertise are: Leadership and innovation management Service innovation Business model innovation Social business & enterprise 2.0 Intellectual capital management & learning organizations Complexity management, trendwatching, backcasting & forecasting Customer experience management, service dominant logic & social CRM Design management, service design & user experience design Sylvain’s breadth of knowledge in these fields is extraordinary. Though we just grazed the surface, I think you will find the discussion quite insightful. Where you can find Sylvain: strategybuilders.eu: A Luxembourg based network of international consultants. projetspublics.lu: A Luxembourg based public sector innovation consultancy. nectar: A Berlin based user experience design & service innovation agency. integratetplace: A design consultancy specializing in 3 dimensional design & urban communication Member of the Internet of Things Council (http://www.theinternetofthings.eu/), Care To Design healthcare service design collective (http://caretodesign.com/) New Club of Paris (http://www.new-club-of-paris.org/).

#ServiceDesign Specialist @sly or more formally Sylvain Cottong has worked extensively at these crossroads and as an early Internet evangelist, he has been advising governments & companies on strategies for the networked society.  He lives & works in Luxembourg and Berlin. An excerpt of the podcast can be read at An Economist who practices Service Design. His areas of interest and expertise are: Leadership and innovation management Service innovation Business model innovation Social business & enterprise 2.0 Intellectual capital management & learning organizations Complexity management, trendwatching, backcasting & forecasting Customer experience management, service dominant logic & social CRM Design management, service design & user experience design Sylvain’s breadth of knowledge in these fields is extraordinary. Though we just grazed the surface, I think you will find the discussion quite insightful. Where you can find Sylvain: strategybuilders.eu: A Luxembourg based network of international consultants. projetspublics.lu: A Luxembourg based public sector innovation consultancy. nectar: A Berlin based user experience design & service innovation agency. integratetplace: A design consultancy specializing in 3 dimensional design & urban communication Member of the Internet of Things Council (http://www.theinternetofthings.eu/), Care To Design healthcare service design collective (http://caretodesign.com/) New Club of Paris (http://www.new-club-of-paris.org/).

#ServiceDesign Specialist @sly or more formally Sylvain Cottong has worked extensively at these crossroads and as an early Internet evangelist, he has been advising governments & companies on strategies for the networked society.  He lives & works in Luxembourg and Berlin. An excerpt of the podcast can be read at An Economist who practices Service Design. His areas of interest and expertise are: Leadership and innovation management Service innovation Business model innovation Social business & enterprise 2.0 Intellectual capital management & learning organizations Complexity management, trendwatching, backcasting & forecasting Customer experience management, service dominant logic & social CRM Design management, service design & user experience design Sylvain’s breadth of knowledge in these fields is extraordinary. Though we just grazed the surface, I think you will find the discussion quite insightful. Where you can find Sylvain: strategybuilders.eu: A Luxembourg based network of international consultants. projetspublics.lu: A Luxembourg based public sector innovation consultancy. nectar: A Berlin based user experience design & service innovation agency. integratetplace: A design consultancy specializing in 3 dimensional design & urban communication Member of the Internet of Things Council (http://www.theinternetofthings.eu/), Care To Design healthcare service design collective (http://caretodesign.com/) New Club of Paris (http://www.new-club-of-paris.org/).

Gregory A. Howell, co-founder and managing director of the Lean Construction Institute (LCI), a non-profit organization devoted to production management research in design and construction. A popular speaker, educator and author Howell regularly addresses industry groups on the need for a lean production revolution in design and construction. His expertise in improving productivity has resulted in consulting engagements on power plants, petro-chemical facilities, commercial and industrial buildings, and infrastructure projects in North and South America and Africa. Being the project management fanatic that I am, we centered most of our discussion on The Lean Project Delivery System™ (LPDS) and The Last Planner.  LPDS uses lean methods to provide improved project control. The decentralization of decision and the empowerment of the people that are in direct contact with the work are the key components of the work. Many of us will think there is nothing  new; this is what we have all been talking about the last few years. The revelation I had is that Greg has been doing this for 20 years.  Lean and the construction industry are both fortunate to have Greg as a leader of this movement. Enjoy the podcast! Related Information Do You Know the Right Job For Your Products? A Good Architect is an enabling Orchestra Leader, Creating Lead Measures with Kanban Turning your Conference Learning into Action

Gregory A. Howell, co-founder and managing director of the Lean Construction Institute (LCI), a non-profit organization devoted to production management research in design and construction. A popular speaker, educator and author Howell regularly addresses industry groups on the need for a lean production revolution in design and construction. His expertise in improving productivity has resulted in consulting engagements on power plants, petro-chemical facilities, commercial and industrial buildings, and infrastructure projects in North and South America and Africa. Being the project management fanatic that I am, we centered most of our discussion on The Lean Project Delivery System™ (LPDS) and The Last Planner.  LPDS uses lean methods to provide improved project control. The decentralization of decision and the empowerment of the people that are in direct contact with the work are the key components of the work. Many of us will think there is nothing  new; this is what we have all been talking about the last few years. The revelation I had is that Greg has been doing this for 20 years.  Lean and the construction industry are both fortunate to have Greg as a leader of this movement. Enjoy the podcast! Related Information Do You Know the Right Job For Your Products? A Good Architect is an enabling Orchestra Leader, Creating Lead Measures with Kanban Turning your Conference Learning into Action

Gregory A. Howell, co-founder and managing director of the Lean Construction Institute (LCI), a non-profit organization devoted to production management research in design and construction. A popular speaker, educator and author Howell regularly addresses industry groups on the need for a lean production revolution in design and construction. His expertise in improving productivity has resulted in consulting engagements on power plants, petro-chemical facilities, commercial and industrial buildings, and infrastructure projects in North and South America and Africa. Being the project management fanatic that I am, we centered most of our discussion on The Lean Project Delivery System™ (LPDS) and The Last Planner.  LPDS uses lean methods to provide improved project control. The decentralization of decision and the empowerment of the people that are in direct contact with the work are the key components of the work. Many of us will think there is nothing  new; this is what we have all been talking about the last few years. The revelation I had is that Greg has been doing this for 20 years.  Lean and the construction industry are both fortunate to have Greg as a leader of this movement. Enjoy the podcast! Related Information Do You Know the Right Job For Your Products? A Good Architect is an enabling Orchestra Leader, Creating Lead Measures with Kanban Turning your Conference Learning into Action

Tom left me thinking about the cloud and the possibilities in a totally different way. It’s not about technology. It’s about how we collaborate, work, influence and experience the world! Thomas Koulopoulos, author of Cloud Surfing: A New Way to Think About Risk, Innovation, Scale and Success (Social Century) is my guest in this Thursday podcast. His work has been praised by luminaries such as Peter Drucker and Tom Peters, who called his writing, “a brilliant vision of where we must take our enterprises to survive and thrive.” And according to the late Peter Drucker, Tom’s writing “makes you question not only the way you run your business but the way you run yourself.” I ask Tom in the podcast, “Who is going to read his book? He replied; It's not meant for the technologist. It's not a book about technology. It's for the businessperson who wants to understand how they can better leverage these new behaviors in the Cloud. It's for us as individuals, who will need to, in very little ways, be able to surf this tsunami of connections.” Tom is correct; however, he may be too modest. I believe the technologist will enjoy the book tremendously as they see their craft humanized in a way that may cause a little reflection of their own. About Thomas Koulopoulos: The author of eight books and founder of Delphi Group, a 20-year-old Boston-based think tank, which was named one of the fastest growing private companies in the US by Inc. Magazine. Delphi provides advice on innovation practices and methods to Global 2000 organizations and government agencies. He is also an Executive in Residence at Bentley University, the past Executive Director of the Babson College Center for Business Innovation, and past Executive Director of the Perot Systems Innovation Lab, which was acquired in 2009 by Dell Computer. Related Information: Worry about Security in Cloud? Does Lean create Innovative Companies? Defining Lean IT with Steve Bell Process Control Thoughts from the Poppendiecks

Tom left me thinking about the cloud and the possibilities in a totally different way. It’s not about technology. It’s about how we collaborate, work, influence and experience the world! Thomas Koulopoulos, author of Cloud Surfing: A New Way to Think About Risk, Innovation, Scale and Success (Social Century) is my guest in this Thursday podcast. His work has been praised by luminaries such as Peter Drucker and Tom Peters, who called his writing, “a brilliant vision of where we must take our enterprises to survive and thrive.” And according to the late Peter Drucker, Tom’s writing “makes you question not only the way you run your business but the way you run yourself.” I ask Tom in the podcast, “Who is going to read his book? He replied; It's not meant for the technologist. It's not a book about technology. It's for the businessperson who wants to understand how they can better leverage these new behaviors in the Cloud. It's for us as individuals, who will need to, in very little ways, be able to surf this tsunami of connections.” Tom is correct; however, he may be too modest. I believe the technologist will enjoy the book tremendously as they see their craft humanized in a way that may cause a little reflection of their own. About Thomas Koulopoulos: The author of eight books and founder of Delphi Group, a 20-year-old Boston-based think tank, which was named one of the fastest growing private companies in the US by Inc. Magazine. Delphi provides advice on innovation practices and methods to Global 2000 organizations and government agencies. He is also an Executive in Residence at Bentley University, the past Executive Director of the Babson College Center for Business Innovation, and past Executive Director of the Perot Systems Innovation Lab, which was acquired in 2009 by Dell Computer. Related Information: Worry about Security in Cloud? Does Lean create Innovative Companies? Defining Lean IT with Steve Bell Process Control Thoughts from the Poppendiecks

Tom left me thinking about the cloud and the possibilities in a totally different way. It’s not about technology. It’s about how we collaborate, work, influence and experience the world! Thomas Koulopoulos, author of Cloud Surfing: A New Way to Think About Risk, Innovation, Scale and Success (Social Century) is my guest in this Thursday podcast. His work has been praised by luminaries such as Peter Drucker and Tom Peters, who called his writing, “a brilliant vision of where we must take our enterprises to survive and thrive.” And according to the late Peter Drucker, Tom’s writing “makes you question not only the way you run your business but the way you run yourself.” I ask Tom in the podcast, “Who is going to read his book? He replied; It's not meant for the technologist. It's not a book about technology. It's for the businessperson who wants to understand how they can better leverage these new behaviors in the Cloud. It's for us as individuals, who will need to, in very little ways, be able to surf this tsunami of connections.” Tom is correct; however, he may be too modest. I believe the technologist will enjoy the book tremendously as they see their craft humanized in a way that may cause a little reflection of their own. About Thomas Koulopoulos: The author of eight books and founder of Delphi Group, a 20-year-old Boston-based think tank, which was named one of the fastest growing private companies in the US by Inc. Magazine. Delphi provides advice on innovation practices and methods to Global 2000 organizations and government agencies. He is also an Executive in Residence at Bentley University, the past Executive Director of the Babson College Center for Business Innovation, and past Executive Director of the Perot Systems Innovation Lab, which was acquired in 2009 by Dell Computer. Related Information: Worry about Security in Cloud? Does Lean create Innovative Companies? Defining Lean IT with Steve Bell Process Control Thoughts from the Poppendiecks

Joe Swartz and Mark Graban co-authors of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements were my guests on the Business901podcast. You can read an excerpt from the podcast, Engaging People in Healthcare with Kaizen. The book focuses on the methods of daily continuous improvement, or “Kaizen,” for healthcare professionals and organizations. I would encourage others outside of the Healthcare field to listen to the podcast. We discussed many of the problems found by all of us in the implementation of continuous improvement programs and a few particular to the healthcare field.  However, as more flex time is built into the workplace, the issues of multiple shifts and extended time off, for example, will not just be issues that are wrestled with by Healthcare professionals. Joseph E. Swartz has been leading continuous improvement efforts for 18 years, including 7 years in healthcare, and has led more than 200 Lean and Six Sigma improvement projects. He is currently the Director of Business Transformation for Franciscan St. Francis Health in Indianapolis, IN. Mark Graban is the author of Lean Healthcare and has worked as a consultant and coach to healthcare organizations throughout the world. He serves as a faculty member at the Lean Enterprise Institute and is also the Chief Improvement Officer for KaiNexus, a startup software company that helps healthcare organizations manage continuous improvement efforts. Mark writes the immensely popular Lean Blog, which has not only a focus on Healthcare but touches upon all things Lean. Related Information: PDCA from the Outside-in Transforming Healthcare with Lean eBook Story of Going Lean in Healthcare: On the Mend Mark Graban of the Lean Blog discusses Lean Healthcare

Joe Swartz and Mark Graban co-authors of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements were my guests on the Business901podcast. You can read an excerpt from the podcast, Engaging People in Healthcare with Kaizen. The book focuses on the methods of daily continuous improvement, or “Kaizen,” for healthcare professionals and organizations. I would encourage others outside of the Healthcare field to listen to the podcast. We discussed many of the problems found by all of us in the implementation of continuous improvement programs and a few particular to the healthcare field.  However, as more flex time is built into the workplace, the issues of multiple shifts and extended time off, for example, will not just be issues that are wrestled with by Healthcare professionals. Joseph E. Swartz has been leading continuous improvement efforts for 18 years, including 7 years in healthcare, and has led more than 200 Lean and Six Sigma improvement projects. He is currently the Director of Business Transformation for Franciscan St. Francis Health in Indianapolis, IN. Mark Graban is the author of Lean Healthcare and has worked as a consultant and coach to healthcare organizations throughout the world. He serves as a faculty member at the Lean Enterprise Institute and is also the Chief Improvement Officer for KaiNexus, a startup software company that helps healthcare organizations manage continuous improvement efforts. Mark writes the immensely popular Lean Blog, which has not only a focus on Healthcare but touches upon all things Lean. Related Information: PDCA from the Outside-in Transforming Healthcare with Lean eBook Story of Going Lean in Healthcare: On the Mend Mark Graban of the Lean Blog discusses Lean Healthcare

Joe Swartz and Mark Graban co-authors of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements were my guests on the Business901podcast. You can read an excerpt from the podcast, Engaging People in Healthcare with Kaizen. The book focuses on the methods of daily continuous improvement, or “Kaizen,” for healthcare professionals and organizations. I would encourage others outside of the Healthcare field to listen to the podcast. We discussed many of the problems found by all of us in the implementation of continuous improvement programs and a few particular to the healthcare field.  However, as more flex time is built into the workplace, the issues of multiple shifts and extended time off, for example, will not just be issues that are wrestled with by Healthcare professionals. Joseph E. Swartz has been leading continuous improvement efforts for 18 years, including 7 years in healthcare, and has led more than 200 Lean and Six Sigma improvement projects. He is currently the Director of Business Transformation for Franciscan St. Francis Health in Indianapolis, IN. Mark Graban is the author of Lean Healthcare and has worked as a consultant and coach to healthcare organizations throughout the world. He serves as a faculty member at the Lean Enterprise Institute and is also the Chief Improvement Officer for KaiNexus, a startup software company that helps healthcare organizations manage continuous improvement efforts. Mark writes the immensely popular Lean Blog, which has not only a focus on Healthcare but touches upon all things Lean. Related Information: PDCA from the Outside-in Transforming Healthcare with Lean eBook Story of Going Lean in Healthcare: On the Mend Mark Graban of the Lean Blog discusses Lean Healthcare

At #LSSC!12, I had a chance to listen to Mary Poppendieck’s talk on, Continuous Feedback: Process Control for Developing Software-Intensive Systems. I had a few questions afterwards that developed into an entire podcast. Mary Poppendieck has been in the Information Technology industry for over thirty years. She has managed solutions for companies in several disciplines, including supply chain management, manufacturing systems, and digital media. As a seasoned leader in both operations and new product development, she brings a practical, customer-focused approach to software development problems. Tom Poppendieck is an enterprise analyst and architect, and an agile process mentor. He focuses on identifying real business value and enabling product teams to realize that value. Tom specializes in understanding customer processes and in effective collaboration of customer, development and support specialists to maximize development efficiency, system flexibility, and business value. Our conversation also spurred these thoughts that I expressed  in a recent post, Time Based Thinking limits Lean Sales and Marketing. Related Information: Turning your Conference Learning into Action Does Lean create Innovative Companies? Defining Lean IT with Steve Bell. Lean Kanban lessons from a Software Developer

At #LSSC!12, I had a chance to listen to Mary Poppendieck’s talk on, Continuous Feedback: Process Control for Developing Software-Intensive Systems. I had a few questions afterwards that developed into an entire podcast. Mary Poppendieck has been in the Information Technology industry for over thirty years. She has managed solutions for companies in several disciplines, including supply chain management, manufacturing systems, and digital media. As a seasoned leader in both operations and new product development, she brings a practical, customer-focused approach to software development problems. Tom Poppendieck is an enterprise analyst and architect, and an agile process mentor. He focuses on identifying real business value and enabling product teams to realize that value. Tom specializes in understanding customer processes and in effective collaboration of customer, development and support specialists to maximize development efficiency, system flexibility, and business value. Our conversation also spurred these thoughts that I expressed  in a recent post, Time Based Thinking limits Lean Sales and Marketing. Related Information: Turning your Conference Learning into Action Does Lean create Innovative Companies? Defining Lean IT with Steve Bell. Lean Kanban lessons from a Software Developer

At #LSSC!12, I had a chance to listen to Mary Poppendieck’s talk on, Continuous Feedback: Process Control for Developing Software-Intensive Systems. I had a few questions afterwards that developed into an entire podcast. Mary Poppendieck has been in the Information Technology industry for over thirty years. She has managed solutions for companies in several disciplines, including supply chain management, manufacturing systems, and digital media. As a seasoned leader in both operations and new product development, she brings a practical, customer-focused approach to software development problems. Tom Poppendieck is an enterprise analyst and architect, and an agile process mentor. He focuses on identifying real business value and enabling product teams to realize that value. Tom specializes in understanding customer processes and in effective collaboration of customer, development and support specialists to maximize development efficiency, system flexibility, and business value. Our conversation also spurred these thoughts that I expressed  in a recent post, Time Based Thinking limits Lean Sales and Marketing. Related Information: Turning your Conference Learning into Action Does Lean create Innovative Companies? Defining Lean IT with Steve Bell. Lean Kanban lessons from a Software Developer