Summary: #ServiceDesign Specialist @sly or more formally Sylvain Cottong has worked extensively at these crossroads and as an early Internet evangelist, he has been advising governments & companies on strategies for the networked society. He lives & works in Luxembourg and Berlin. An excerpt of the podcast can be read at An Economist who practices Service Design. His areas of interest and expertise are: Leadership and innovation management Service innovation Business model innovation Social business & enterprise 2.0 Intellectual capital management & learning organizations Complexity management, trendwatching, backcasting & forecasting Customer experience management, service dominant logic & social CRM Design management, service design & user experience design Sylvain’s breadth of knowledge in these fields is extraordinary. Though we just grazed the surface, I think you will find the discussion quite insightful. Where you can find Sylvain: strategybuilders.eu: A Luxembourg based network of international consultants. projetspublics.lu: A Luxembourg based public sector innovation consultancy. nectar: A Berlin based user experience design & service innovation agency. integratetplace: A design consultancy specializing in 3 dimensional design & urban communication Member of the Internet of Things Council (http://www.theinternetofthings.eu/), Care To Design healthcare service design collective (http://caretodesign.com/) New Club of Paris (http://www.new-club-of-paris.org/).
