Business901

At Work•Play•Experience Adam St. John (aka Adam Lawrence) turns good services into memorable service experiences that start people talking. Adam says, “Your customers will feel better served, will appreciate the value of your work, and will be more loyal to your company. And they will have great service stories to share with the world.” In the Business901 podcast this week, Adam and I discusses the theatrical aspect of service design and how theater can play a vital role in developing your customer experience. An excerpt from the podcast is located here: The Show Business side of Service Design. Adam is a professional comedian, business consultant and writer with a background in psychology and the automotive industry. For years he has been using expertise gained in the world of theater and film to help companies influence their customers. Related Information: Gamestorming for Service Design Service Design via a Design Thinker ebook Do you co-create value with your Customer? A Service Design Thinking Primer

At Work•Play•Experience Adam St. John (aka Adam Lawrence) turns good services into memorable service experiences that start people talking. Adam says, “Your customers will feel better served, will appreciate the value of your work, and will be more loyal to your company. And they will have great service stories to share with the world.” In the Business901 podcast this week, Adam and I discusses the theatrical aspect of service design and how theater can play a vital role in developing your customer experience. An excerpt from the podcast is located here: The Show Business side of Service Design. Adam is a professional comedian, business consultant and writer with a background in psychology and the automotive industry. For years he has been using expertise gained in the world of theater and film to help companies influence their customers. Related Information: Gamestorming for Service Design Service Design via a Design Thinker ebook Do you co-create value with your Customer? A Service Design Thinking Primer

At Work•Play•Experience Adam St. John (aka Adam Lawrence) turns good services into memorable service experiences that start people talking. Adam says, “Your customers will feel better served, will appreciate the value of your work, and will be more loyal to your company. And they will have great service stories to share with the world.” In the Business901 podcast this week, Adam and I discusses the theatrical aspect of service design and how theater can play a vital role in developing your customer experience. An excerpt from the podcast is located here: The Show Business side of Service Design. Adam is a professional comedian, business consultant and writer with a background in psychology and the automotive industry. For years he has been using expertise gained in the world of theater and film to help companies influence their customers. Related Information: Gamestorming for Service Design Service Design via a Design Thinker ebook Do you co-create value with your Customer? A Service Design Thinking Primer

The Business901 podcast guest this week is Steve Bell, the founder of Lean IT Strategies LLC. Steve is a Lean Enterprise Institute faculty member, Shingo Research Prize winning author, and Lean IT pioneer. A recent blog post, When Standard Work and Customer Focus come together contains an excerpt from the podcast. In the podcast we started out focusing on Lean IT but it evolved into a much broader discussion. Steve has a knack of taking the complicated and making it simple. A rare quality that I typically find only in the most knowledgeable practitioners. This podcast is suited for anyone thinking about continuous improvement. For more than twenty five years, Steve Bell has delivered a balance of Lean, business process improvement, and management consulting services. Steve published Lean Enterprise Systems: Using IT for Continuous Improvement helping to introduce the emerging discipline of Lean IT. Steve and his partner Mike Orzen later published Lean IT: Enabling and Sustaining Your Lean Transformation. Steve is on of the keynotes at the upcoming, North American Lean IT Summit, bringing together a community of lean and agile practitioners and thought leaders from around the globe. Related Information: Lean Marketing Creates Knowledge for the Customer Lean Marketers concentrate on SOAR vs. SWOT Will the Mvp crush the Lean Startup? Lean Thinking: Prototype early and often

The Business901 podcast guest this week is Steve Bell, the founder of Lean IT Strategies LLC. Steve is a Lean Enterprise Institute faculty member, Shingo Research Prize winning author, and Lean IT pioneer. A recent blog post, When Standard Work and Customer Focus come together contains an excerpt from the podcast. In the podcast we started out focusing on Lean IT but it evolved into a much broader discussion. Steve has a knack of taking the complicated and making it simple. A rare quality that I typically find only in the most knowledgeable practitioners. This podcast is suited for anyone thinking about continuous improvement. For more than twenty five years, Steve Bell has delivered a balance of Lean, business process improvement, and management consulting services. Steve published Lean Enterprise Systems: Using IT for Continuous Improvement helping to introduce the emerging discipline of Lean IT. Steve and his partner Mike Orzen later published Lean IT: Enabling and Sustaining Your Lean Transformation. Steve is on of the keynotes at the upcoming, North American Lean IT Summit, bringing together a community of lean and agile practitioners and thought leaders from around the globe. Related Information: Lean Marketing Creates Knowledge for the Customer Lean Marketers concentrate on SOAR vs. SWOT Will the Mvp crush the Lean Startup? Lean Thinking: Prototype early and often

The Business901 podcast guest this week is Steve Bell, the founder of Lean IT Strategies LLC. Steve is a Lean Enterprise Institute faculty member, Shingo Research Prize winning author, and Lean IT pioneer. A recent blog post, When Standard Work and Customer Focus come together contains an excerpt from the podcast. In the podcast we started out focusing on Lean IT but it evolved into a much broader discussion. Steve has a knack of taking the complicated and making it simple. A rare quality that I typically find only in the most knowledgeable practitioners. This podcast is suited for anyone thinking about continuous improvement. For more than twenty five years, Steve Bell has delivered a balance of Lean, business process improvement, and management consulting services. Steve published Lean Enterprise Systems: Using IT for Continuous Improvement helping to introduce the emerging discipline of Lean IT. Steve and his partner Mike Orzen later published Lean IT: Enabling and Sustaining Your Lean Transformation. Steve is on of the keynotes at the upcoming, North American Lean IT Summit, bringing together a community of lean and agile practitioners and thought leaders from around the globe. Related Information: Lean Marketing Creates Knowledge for the Customer Lean Marketers concentrate on SOAR vs. SWOT Will the Mvp crush the Lean Startup? Lean Thinking: Prototype early and often

Ari Weinzweig, CEO and co-founding partner of Zingerman’s in Ann Arbor, MI continues to share the "secrets" that have helped take Zingerman's from a 25-seat, 4-person start up to a nationally known, $40,000,000-organization employing over 500 people. In this Business901 podcast, Ari discusses his latest book A Lapsed Anarchist's Approach to Being a Better Leader. The book includes "Secrets #19-29" of the Zingerman's Experience, including essays on the Energy Crisis in the American Workplace, Servant Leadership, Stewardship, why everyone's a leader, Zingerman's Entrepreneurial Approach to management, and Ari's approach to Anarcho-Capitalism. In the book series, Zingerman’s Guide to Good Leading, part 1 offered up the "secrets" behind Building a Great Business, and now part 2,  takes a look at the leadership style that has helped make Zingerman's such a special place to work and to eat.  While everything in the book draws on what Ari and others have learned and live at Zingerman's over the three decades since the Deli first opened back in 1982, all of the material is totally applicable to organizations of all sizes and scopes—it is, as Ari says in the introduction, leading towards a new way to work. Related Information: How Zing Training Started! - PDCA Cycle of Zingerman’s Deli Continuous Improvement Sales and Marketing Toolset In love with your products more than your customers?

Ari Weinzweig, CEO and co-founding partner of Zingerman’s in Ann Arbor, MI continues to share the "secrets" that have helped take Zingerman's from a 25-seat, 4-person start up to a nationally known, $40,000,000-organization employing over 500 people. In this Business901 podcast, Ari discusses his latest book A Lapsed Anarchist's Approach to Being a Better Leader. The book includes "Secrets #19-29" of the Zingerman's Experience, including essays on the Energy Crisis in the American Workplace, Servant Leadership, Stewardship, why everyone's a leader, Zingerman's Entrepreneurial Approach to management, and Ari's approach to Anarcho-Capitalism. In the book series, Zingerman’s Guide to Good Leading, part 1 offered up the "secrets" behind Building a Great Business, and now part 2,  takes a look at the leadership style that has helped make Zingerman's such a special place to work and to eat.  While everything in the book draws on what Ari and others have learned and live at Zingerman's over the three decades since the Deli first opened back in 1982, all of the material is totally applicable to organizations of all sizes and scopes—it is, as Ari says in the introduction, leading towards a new way to work. Related Information: How Zing Training Started! - PDCA Cycle of Zingerman’s Deli Continuous Improvement Sales and Marketing Toolset In love with your products more than your customers?

Ari Weinzweig, CEO and co-founding partner of Zingerman’s in Ann Arbor, MI continues to share the "secrets" that have helped take Zingerman's from a 25-seat, 4-person start up to a nationally known, $40,000,000-organization employing over 500 people. In this Business901 podcast, Ari discusses his latest book A Lapsed Anarchist's Approach to Being a Better Leader. The book includes "Secrets #19-29" of the Zingerman's Experience, including essays on the Energy Crisis in the American Workplace, Servant Leadership, Stewardship, why everyone's a leader, Zingerman's Entrepreneurial Approach to management, and Ari's approach to Anarcho-Capitalism. In the book series, Zingerman’s Guide to Good Leading, part 1 offered up the "secrets" behind Building a Great Business, and now part 2,  takes a look at the leadership style that has helped make Zingerman's such a special place to work and to eat.  While everything in the book draws on what Ari and others have learned and live at Zingerman's over the three decades since the Deli first opened back in 1982, all of the material is totally applicable to organizations of all sizes and scopes—it is, as Ari says in the introduction, leading towards a new way to work. Related Information: How Zing Training Started! - PDCA Cycle of Zingerman’s Deli Continuous Improvement Sales and Marketing Toolset In love with your products more than your customers?

Sara Lewis, the Managing Director of Appreciating Change, a psychological change consultancy focused on helping leaders and managers achieve positive change in their organizations was my podcast guest. She is the author of Positive Psychology at Work: How Positive Leadership and Appreciative Inquiry Create Inspiring Organizations and one of my favorites, Appreciative Inquiry for Change Management: Using AI to Facilitate Organizational Development . This is an outstanding addition to the series of Business901 podcasts on Appreciative Inquiry and Positive Change. Sarah works closely with the client to ensure partnership and ownership, we bring expertise in psychology and in social change methodologies such as Appreciative Inquiry, Open Space and World Café. All of these approaches help reduce resistance to change and the need to create ‘buy-in’, rather people co-create the change of which they will be part. This message resonates throughout the podcast. This year Appreciating Change has begun offering a series of Masterclass workshops to give people the chance to learn directly from Sarah's experience in the field of Positive Psychology and particularly the use of Appreciative Inquiry in the workplace. These run every 3 months and alternate between a Masterclass aimed at fellow practitioners, which is tailored to those who have some experience and understanding of the theory behind organizational change already, and a Masterclass aimed at leaders in organizations which is more aimed at helping them use this learning in their management of the organization.

Sara Lewis, the Managing Director of Appreciating Change, a psychological change consultancy focused on helping leaders and managers achieve positive change in their organizations was my podcast guest. She is the author of Positive Psychology at Work: How Positive Leadership and Appreciative Inquiry Create Inspiring Organizations and one of my favorites, Appreciative Inquiry for Change Management: Using AI to Facilitate Organizational Development . This is an outstanding addition to the series of Business901 podcasts on Appreciative Inquiry and Positive Change. Sarah works closely with the client to ensure partnership and ownership, we bring expertise in psychology and in social change methodologies such as Appreciative Inquiry, Open Space and World Café. All of these approaches help reduce resistance to change and the need to create ‘buy-in’, rather people co-create the change of which they will be part. This message resonates throughout the podcast. This year Appreciating Change has begun offering a series of Masterclass workshops to give people the chance to learn directly from Sarah's experience in the field of Positive Psychology and particularly the use of Appreciative Inquiry in the workplace. These run every 3 months and alternate between a Masterclass aimed at fellow practitioners, which is tailored to those who have some experience and understanding of the theory behind organizational change already, and a Masterclass aimed at leaders in organizations which is more aimed at helping them use this learning in their management of the organization.

Sara Lewis, the Managing Director of Appreciating Change, a psychological change consultancy focused on helping leaders and managers achieve positive change in their organizations was my podcast guest. She is the author of Positive Psychology at Work: How Positive Leadership and Appreciative Inquiry Create Inspiring Organizations and one of my favorites, Appreciative Inquiry for Change Management: Using AI to Facilitate Organizational Development . This is an outstanding addition to the series of Business901 podcasts on Appreciative Inquiry and Positive Change. Sarah works closely with the client to ensure partnership and ownership, we bring expertise in psychology and in social change methodologies such as Appreciative Inquiry, Open Space and World Café. All of these approaches help reduce resistance to change and the need to create ‘buy-in’, rather people co-create the change of which they will be part. This message resonates throughout the podcast. This year Appreciating Change has begun offering a series of Masterclass workshops to give people the chance to learn directly from Sarah's experience in the field of Positive Psychology and particularly the use of Appreciative Inquiry in the workplace. These run every 3 months and alternate between a Masterclass aimed at fellow practitioners, which is tailored to those who have some experience and understanding of the theory behind organizational change already, and a Masterclass aimed at leaders in organizations which is more aimed at helping them use this learning in their management of the organization.

My guest on the Business901 podcast this week was Paul Yandell of Value Stream Focus and we discussed one of my favorite topics – Middle Management.  Paul Yandell, led a lean transformation that won the 2007 Pacific Northwest Silver Medallion Shingo Prize for Excellence in Manufacturing.  Business Week called the Shingo Prize the “Nobel Prize for Manufacturing”. A recent blog post of mine, Can Lean be driven by Middle Management? contains an excerpt of the podcast. Paul has a proven record of leadership developing and implementing world-class lean manufacturing operations and supply chain across multiple industries that reduce cost, improve service, and enhance new product implementation. About: Paul Yandell is a manufacturing and supply chain specialist with strong skills in identifying and eliminating waste and improving operational performance.  His particular strengths are building infrastructure to support turnaround and growth situations, building and leading teams in total quality environments and he is bilingual (Spanish). Related Information: Does ROWE solve some Lean problems? An Appreciative Look at the World The Uniqueness of Hoshin Kanri Is your Organizational Culture limiting you?

My guest on the Business901 podcast this week was Paul Yandell of Value Stream Focus and we discussed one of my favorite topics – Middle Management.  Paul Yandell, led a lean transformation that won the 2007 Pacific Northwest Silver Medallion Shingo Prize for Excellence in Manufacturing.  Business Week called the Shingo Prize the “Nobel Prize for Manufacturing”. A recent blog post of mine, Can Lean be driven by Middle Management? contains an excerpt of the podcast. Paul has a proven record of leadership developing and implementing world-class lean manufacturing operations and supply chain across multiple industries that reduce cost, improve service, and enhance new product implementation. About: Paul Yandell is a manufacturing and supply chain specialist with strong skills in identifying and eliminating waste and improving operational performance.  His particular strengths are building infrastructure to support turnaround and growth situations, building and leading teams in total quality environments and he is bilingual (Spanish). Related Information: Does ROWE solve some Lean problems? An Appreciative Look at the World The Uniqueness of Hoshin Kanri Is your Organizational Culture limiting you?

My guest on the Business901 podcast this week was Paul Yandell of Value Stream Focus and we discussed one of my favorite topics – Middle Management.  Paul Yandell, led a lean transformation that won the 2007 Pacific Northwest Silver Medallion Shingo Prize for Excellence in Manufacturing.  Business Week called the Shingo Prize the “Nobel Prize for Manufacturing”. A recent blog post of mine, Can Lean be driven by Middle Management? contains an excerpt of the podcast. Paul has a proven record of leadership developing and implementing world-class lean manufacturing operations and supply chain across multiple industries that reduce cost, improve service, and enhance new product implementation. About: Paul Yandell is a manufacturing and supply chain specialist with strong skills in identifying and eliminating waste and improving operational performance.  His particular strengths are building infrastructure to support turnaround and growth situations, building and leading teams in total quality environments and he is bilingual (Spanish). Related Information: Does ROWE solve some Lean problems? An Appreciative Look at the World The Uniqueness of Hoshin Kanri Is your Organizational Culture limiting you?