Summary: #ServiceDesign Specialist @sly or more formally <a href="http://www.linkedin.com/profile/view?id=5408371&locale=en_US&trk=tyah">Sylvain Cottong</a> has worked extensively at these crossroads and as an early Internet evangelist, he has been advising governments & companies on strategies for the networked society. He lives & works in Luxembourg and Berlin. An excerpt of the podcast can be read at <a href="http://business901.com/blog1/an-economist-who-practices-service-design/">An Economist who practices Service Design</a>. <br> <br> His areas of interest and expertise are: <br> <br> Leadership and innovation management <br> Service innovation <br> Business model innovation <br> Social business & enterprise 2.0 <br> Intellectual capital management & learning organizations <br> Complexity management, trendwatching, backcasting & forecasting <br> Customer experience management, service dominant logic & social CRM <br> Design management, service design & user experience design <br> <br> Sylvain’s breadth of knowledge in these fields is extraordinary. Though we just grazed the surface, I think you will find the discussion quite insightful. <br> <br> Where you can find Sylvain: <br> <br> <a href="http://www.strategybuilders.eu">strategybuilders.eu</a>: A Luxembourg based network of international consultants. <br> <a href="http://www.projetspublics.lu">projetspublics.lu</a>: A Luxembourg based public sector innovation consultancy. <br> <a href="http://www.nectarism.de">nectar</a>: A Berlin based user experience design & service innovation agency. <br> <a href="http://www.integratedplace.com">integratetplace</a>: A design consultancy specializing in 3 dimensional design & urban communication<br> <br> <br> Member of the Internet of Things Council (<a href="http://www.theinternetofthings.eu/">http://www.theinternetofthings.eu/</a>), <br> Care To Design healthcare service design collective (<a href="http://caretodesign.com/">http://caretodesign.com/</a>) <br> New Club of Paris (<a href="http://www.new-club-of-paris.org/">http://www.new-club-of-paris.org/</a>). <br> <br>
