Tell Me Why

‍​‌‌‌​​​​‌‌‌‌​​‌‌‌‌​‌‍In this episode of Tell Me Why, Lorne Cass, Vice President, Operations and Industry Affairs, discusses the need for the Next Generation Air Transportation System (NextGen) in the United States, the pilot program that is underway in CLT in coordination with NASA and the FAA, and how this will improve the travel experience for our customers.

In this episode of Tell Me Why, special guest Joe Ferreri, Senior Vice President, Lands’ End Business Outfitters, joins Brady Byrnes, Director, Global Marketing, on site at Lands’ End in Dodgeville, Wisconsin, to talk about the partnership between American and Lands’ End for the new uniforms for Flight Service, Airport Customer Service and Premium Customer Services.

In this episode of Tell Me Why, Brady Byrnes, director, Global Marketing provides an update on our uniform programs and discusses the importance of frontline team member input and how that input is shaping our uniform programs.

In this episode of Tell Me Why, Jim Fahnestock, managing director, Training, discusses our Elevate training program, the five behaviors that help create a positive experience for our customers and the 2018 training program — Elevate: One Connected Team.

In this episode of Tell Me Why, Alison Taylor, senior vice president, Global Sales, discusses why she selected San Juan, Puerto Rico, for her annual sales conference, how helping out in the community creates a bond, the importance of social selling and connecting with our customers.

In this episode, Rick Elieson, president, Cargo, talks about the revenue cargo generates, our investments in the tools that team members use to do their jobs, the types of things our customers ship on us and shows us one of the more unusual items that you could find in the belly of our aircraft.

In this episode, Suzanne Boda, senior vice president, Los Angeles, talks about the importance of the L.A. market to American, how our team members are a big part of winning this market and the investments we’ve made and continue to make in order to be successful.

In this episode, Bridget Blaise-Shamai, vice president, Customer Loyalty and Insights, discusses the changes we’re making with AAnytime and MileSAAver awards, answers a question from JT Genter who writes for The Points Guy and what “co-brand” means.

In this episode, Christine James-Villanueva, director, CARE Team, discusses who can participate on the CARE Team, how the landscape in the industry has changed related to when and how the CARE Team is activated and why we need more volunteers.

In this episode of Tell Me Why, John Gustafson, vice president, Digital Customer Experience, discusses the importance of the American Airlines app and the role it plays in assisting our customers on the day of travel. He also offers a sneak peek into the future and the role of augmented reality.

In this episode, Capt. David Tatum, director, Pilot Recruiting & Development, sits down with us and talks about why American made the decision to launch the Cadet Academy, our proactive approach to the industry pilot shortage and the type of applicants we’re looking for in this innovative program.

In this episode, special guest Albert Rizzi, chief executive officer and founder of My Blind Spot, Inc., and his service dog Vaughn, join Suzanne Boda, senior vice president, Los Angeles, to discuss new changes to our emotional support animal policy, how we support our customers who have disabilities and the work we’ve done to ensure we make decisions that maximize both inclusiveness and safety.

In this episode, Joe Mohan, vice president, Alliances and Partnerships, discusses the differences among interline agreements, codeshares, the oneworld alliance and joint business agreements, and discusses the value of joint businesses. He also shares an update on our efforts to form a joint business with Qantas.

In this episode of Tell Me Why, Vasu Raja, vice president, Network & Schedule Planning, sits down with host Ron DeFeo, vice president, Global Communications, to discuss the role ORD plays in our network, our focus on the connectivity and operability of MIA, the importance of joint businesses and why CLT and DFW continue to grow.

In this episode of Tell Me Why, Jen Adams, managing director, Integrated Marketing, chats with host Ron DeFeo, vice president, Global Communications, about our new marketing campaign that launched last week featuring the investments we’ve made in the product. Jen also shared details on how team members will be featured front and center in future campaigns since they play the most important role in the experience our customers have when flying American.