Tell Me Why

In the latest episode of Tell Me Why, we met with Dalia Aho, Managing Director of Customer Care, in the iconic rocking chairs at CLT, our second largest hub. She discusses the CLT700 initiative and how excited her team is about the increased flight schedule. She also explains how the CLT team uses automated resources and tools to help elevate the customer experience during stormy summer nights.

In the latest episode of Tell Me Why, we celebrate Asian Pacific American Heritage Month with Don Casey, Senior Vice President of Revenue Management, and Anna Tai, Senior Manager of Cabin Experience. Don is the executive sponsor of the Asian Pacific Islander (API) Employee Business Resource Group (EBRG) and Anna is among its members. Together, they discussed the purpose of EBRG executive sponsors, the mission of EBRGs, the impactful role API has played in our Asian network expansion and how everyone can get involved in EBRGs.

In the latest episode of Tell Me Why, we met with Dale Salisbury, Managing Director of DFW Customer Operations, who discusses the importance of aircraft turns to our operation, how teamwork and communication across workgroups is vital to our success and what DFW is doing to prepare for additional flights, customers and connecting bags.

In the latest episode of Tell Me Why, we met with Kurt Stache, Senior Vice President of Marketing, Loyalty and Sales, to discuss why the new Airbus A321neo is a great addition to our fleet, the latest in onboard connectivity and entertainment, the importance of the “likelihood to recommend” score, and what’s to come with American’s brand project.

In the latest episode of Tell Me Why, we visit the rooftop of CLT with Dec Lee, Vice President of CLT Hub Operations. With a bird’s-eye view of the operation, he explains what makes Charlotte, North Carolina, unique, what it means to be a vital part of one of the fastest growing airports in the country and how the team is preparing to operate more than 700 daily departures by the end of the year.

In the latest episode of Tell Me Why, we visit the construction site of DFW’s Terminal E satellite building with Cedric Rockamore, Vice President of DFW Hub Operations, and Jose Velez Rubio, Vice President of DFW Operations for Envoy. Together, they explain why we’re expanding our operation to more than 900 daily departures at DFW this summer and what we’re doing to help the team run the best operation possible

Check out the latest episode of Tell Me Why with DFW-based Captain Deborah Hecker, First Officer Beth Powell and retired First Officer Brenda Robinson. In recognition of Women’s History Month, Deborah, Beth and Brenda discuss their unconventional path to the flight deck, the importance of having a support system — including each other — and how to inspire the next generation of women aviators.

In this episode of Tell Me Why, Devon May, Senior Vice President of Network Strategy, discusses how American Eagle plays a huge role in our operation, how adding service at DFW will help us thrive and why we’re focusing on strengthening our alliance relationships.

In this episode of Tell Me Why, David Seymour, Senior Vice President of Integrated Operations, discusses the importance of staying safe on the job, why it’s critical to align scheduled maintenance with off-peak flying so we have more aircraft available each morning, and the wave of hiring that’s underway in 2019 to support additional maintenance work.

In this episode of Tell Me Why, Kerry Philipovitch, Senior Vice President of Customer Experience, discusses the importance of our performance metrics like the number aircraft out of service in the morning (AOS), right start (RS-0) and turn time (T-0); how following a scripted process will ensure we perform consistently; and why a “back to basics” mentality will ultimately help us succeed, especially in peak seasons.

Check out the latest episode of Tell Me Why with Dallas Fort Worth (DFW)-based First Officer Beth Powell and retired First Officer Brenda Robinson, the first African-American female pilot in the U.S. Navy and also American’s first African-American female pilot to graduate pilot training. Beth and Brenda discuss their passion for soaring above the clouds; the support of their parents to dream big; being the “first” in breaking barriers; and supporting the next generation of diverse pilots.

We’re kicking off season two of Tell Me Why with President Robert Isom. Robert talks about our accomplishments over the past five years, how we’re working toward being as reliable as possible moving forward and what we’re doing to ensure that American thrives forever.

Check out the latest episode of Tell Me Why, in which Janelle Anderson, Vice President of Global Marketing, discusses our onboard investments, enhancing the premium customer experience and what to look forward to in 2019.

Check out the latest episode of Tell Me Why, in which Adrienne Schneider, Director of Benefits, joins us to discuss our new partnership with Accolade and ways your dedicated, personal health assistant can help you navigate our benefits programs and resources. Want to learn more about Accolade? Be sure to check out today's announcement to see what Accolade can do for you and how you can connect with your personal health assistant beginning Jan. 2, 2019.

Check out the latest episode of Tell Me Why, in which Vasu Raja, Vice President of Network and Schedule Planning, discusses the additional service to Paris and Madrid from DFW, why we are adding 18 new routes across seven of our hubs, the importance of the regional feed into DFW and what it means to fly on a regional jet today.