Tell Me Why

In this episode of Tell Me Why, Patrick O'Keeffe, senior vice president, People, sits down with host Ron DeFeo, vice president, Global Communications, to talk about what you need to do to earn Wellness Rewards, why we have clinics at work and the importance of starting 401(k) contributions early.

In this episode of Tell Me Why, Holly Hegeman, author of PlaneBusiness Banter, meets with host Ron DeFeo, vice president of Global Communications, to talk about why she started PBB, which is the most widely read weekly subscription publication covering the airline industry. Holly also shares how she got started in the airline industry and discusses the importance of marketing.

In this episode of Tell Me Why, Derek Kerr, executive vice president and chief financial officer, takes a few minutes to chat with host Ron DeFeo, vice president, Global Communications, about our recent fleet announcement, why we chose to go with Boeing, the importance of commonality within fleet types and why we are deferring some of our MAX deliveries.

In this episode of Tell Me Why, Alex Cruz, chairman and CEO, British Airways, takes a few minutes to chat with host Ron DeFeo, vice president, Global Communications, about why the Atlantic Joint Business is important to British Airways and American, how he sees the joint operation evolving, what’s in store for customers and what attracted him to the airline industry.

In this episode of Tell Me Why, Jeff Johnson, an award-winning journalist and communications consultant with expertise in diversity and inclusion, sits down with host Ron DeFeo, vice president, Global Communications. Together they discuss why inclusion and diversity impact business goals, why excellent customer service helps mitigate sensitivity issues and why inclusion and diversity are part of a company’s DNA and not just a moral imperative program.

In this episode of Tell Me Why, Capt. David Tatum, director, Pilot Recruiting & Development, meets with host Ron DeFeo, vice president, Global Communications, to discuss why pilot recruitment is important, and why someone should want to be a pilot at American.

In this episode of Tell Me Why, Brady Byrnes, director, Global Marketing, sits down with host Ron DeFeo, vice president, Global Communications, for a quick recap of why we selected M&H as the pilot uniform supplier, an update on wear testing for Flight Service, Airport Customer Service and Premium Customer Services team members and the rationale behind having different suppliers for each workgroup uniform.

In this episode of Tell Me Why, Vasu Raja, vice president, Network & Schedule Planning, sits down with host Ron DeFeo, vice president, Global Communications, for a special edition of Tell Me Why to tell us why shrinking the gate gap in Chicago is important for our team members, our customers and our industry.

In this episode of Tell Me Why, Derek Kerr, executive vice president and chief financial officer, sits down with host Ron DeFeo, vice president, Global Communications. They discuss why we choose not to hedge fuel, why Wall Street continues to question airlines on their hedging and why we’re confident in our strategy not to do so, although it is something we always reevaluate.

In this episode of Tell Me Why, Vasu Raja, vice president, Network & Schedule Planning, sits down with host Ron DeFeo, vice president, Global Communications, to talk about why we continue to fly the Boeing 767 on trans-Atlantic routes versus the B787 and why we don’t fly to more Northeast U.S. markets from DFW. Vasu also explains why we’ve stopped flying certain routes from JFK to Europe and the Caribbean.

In this episode of Tell Me Why, Ron DeFeo, vice president, Global Communications, sits down with Kerry Philipovitch, senior vice president, Customer Experience, to explain the “why” behind why Basic Economy is the right thing to do. She also explains the efforts we took to prepare team members at the airports to manage the launch and training opportunities that are still available.

In this episode of Tell Me Why, Ron DeFeo, vice president, Global Communications, sits down with Brady Byrnes, director, Global Marketing. Brady explains the “why” behind the decision to go back to blue for the uniform color for Flight Service, Airports and Premium Customer Services team members, the collaborative approach we are taking with the new uniform program and the involvement of the Frontline Uniform Advisory Team (FUAT) to ensure team members are part of every decision we make related to the new uniform

In this episode of Tell Me Why, Ron DeFeo, vice president, Global Communications, sits down with Kurt Stache, senior vice president, Marketing, Loyalty and Sales, to explain the “why” behind our decision to take delivery of the 737 MAX 8 without seatback entertainment, why we are investing in satellite Wi-Fi and the importance of having the American Airlines app before take-off.

In this episode, Ron DeFeo, vice president, Global Communications, sits down with Jill Surdek, vice president, Flight Service, to discuss the upcoming rollout of iSolve, which will make it easier for flight attendants to respond to customer issues on the spot.

Have you ever wondered why we do the things we do? Wonder no more! Welcome to the "Tell Me Why" vodcast, a series that talks about "why" behind the decisions we make or the approach we take at the company. In this episode, Ron DeFeo, vice president, Global Communications, discusses network strategy with Vasu Raja, vice president, Network and Schedule Planning. Nothing is off the table as they talk about how regional flying helps mainline flying, putting flights where the demand is and what we are doing to be the best airline for the customer.