Dispatch in Depth

Isabel talks with Dr. Louisa Stark, professor of human genetics and director of the Genetic Science Learning Center, and Heather Coulter, Community Liaison for the Community Outreach and Collaboration Core of the Center for Clinical and Translational Science. They discuss the definition of translational science, the importance of community collaboration in research, and the role of trust and transparency in working with the public.   For Your Information: Genetic Science Learning Center: http://learn.genetics.utah.edu/ Community Faces of Utah: https://cfu.utah.edu/   Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Kevin Pagenkop, a member of the ED-Q Council of Standards. They discuss how ED-Qs experience stress differently than line dispatchers, how giving positive recognition can help combat “the sponge effect,” and how giving critical feedback can be just as hard as receiving it.   Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Mike Taigman, Improvement Guide for FirstWatch. They discuss how data can be used to reduce human suffering, the benefits of listening to people who are resistant to change, and EMS Agenda 2050.   For Your Information: FirstWatch: https://www.firstwatch.net/ W. Edwards Deming: -The 14 Points of Management https://www.youtube.com/watch?v=tsF-8u-V4j4 -The System of Profound Knowledge https://deming.org/explore/so-pk EMS Agenda 2050: http://emsagenda2050.org/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Dawn Faudere, Operations Supervisor at Johnson County Emergency Communications, and Rich Lindfors, Total Quality Improvement Manager at Richmond Ambulance Authority. They discuss what it’s like to be an amateur in research, the studies they conducted at their individual centers, and the research workshop at Navigator. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Allen Siorek, retired Gainesville Fire Rescue District Chief. They discuss the research projects required for graduation from the National Fire Academy's Executive Fire Officer Program, how realistic NFPA response time standards are, and the shift toward evidence-based practices in the fire service.   For Your Information: Executive Fire Officer Program: https://www.usfa.fema.gov/training/nfa/programs/efop.html NFPA: National Fire Protection Association https://www.nfpa.org/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Dr. Gordon Giesbrecht, also known as Professor Popsicle, the world’s foremost authority on freezing to death. They discuss the ethics of freezing people, the 1-10-1 principle, and the best way to get out of a sinking vehicle.   For Your Information: IRB: Institutional Review Board (an administrative body that protects the rights and welfare of human research subjects) Article in Outside Magazine https://www.outsideonline.com/1821211/meet-prof-popsicle Demonstrating the 1-10-1 principle on David Letterman (8:20–32:55): https://www.youtube.com/watch?v=_Ha0cEwg7y8 Example of a recent save using the MPDS sinking vehicle protocol: https://www.facebook.com/Allhazardsresponse/posts/1971072126478309 https://www.youtube.com/watch?v=nb1bY0Fk9ao   Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Dr. Sharon Mastracci, an expert in emotional labor, and Ian Adams, a doctoral student and former law enforcement officer. They discuss the role of emotional labor in emergency dispatch, the correlation between high emotional labor and high sense of fulfillment in careers, and the need to highlight the job being done by emergency dispatchers.   For Your Information:  Emotional Labor and Crisis Response: Working on the Razor’s Edge (https://www.amazon.com/Emotional-Labor-Crisis-Response-Working/dp/0765625199) Emotional Labor: Putting the Service in Public Service (https://www.amazon.com/Emotional-Labor-Putting-Service-Public/dp/0765621177/ref=mt_paperback?_encoding=UTF8&me) The research poster about giving emergency dispatchers closure (https://aedrjournal.org/providing-dispatchers-the-rest-of-the-story/) If you’re an emergency dispatcher, please take this survey to help Dr. Mastracci further her research: https://csbsutah.co1.qualtrics.com/jfe/form/SV_6KhyKlmECi0DnVP   Want to get involved in a study? Have a question? Email us at  dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Kim Rigden, psychology enthusiast and the associate director of accreditation at IAED. They discuss the importance of positive psychology in a field as stressful as emergency dispatch, the concept of feedforward, and small things you can do to make your outlook a little more positive.     For Your Information:   VIA Strengths Survey (https://www.viacharacter.org/survey/account/register) Handout from The Psychology of the 911 Call (https://cloud.prioritydispatch.net/index.php/s/8RWo7j4NfzyuZci) Character Strengths in the UK (https://cloud.prioritydispatch.net/index.php/s/6OMnT08J6cQVU5Y) Looking Forward to Performance Improvement: Field Test of the Feedforward Interview for Performance Management (https://cloud.prioritydispatch.net/index.php/s/OJ17T3rNBw93rhk) ‘Paying it forward’: performance improvement through feedforward interviews (https://cloud.prioritydispatch.net/index.php/s/zhaE4SHAXMzuwVx) Strength-based performance appraisal and goal setting (https://cloud.prioritydispatch.net/index.php/s/fE3Gz5ooy2BkgKD) The Feedforward Interview (https://cloud.prioritydispatch.net/index.php/s/qc4ewugLBgFm3Yt)     Want to get involved in a study? Have a question? Email us at  dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Chuck Gipson, Quality and Education Manager for MEDIC EMS. They discuss how emergency dispatchers were instrumental in getting the prehospital stroke alert off the ground, the importance of getting a stroke patient help as soon as possible, and building trust between dispatch centers, paramedics, and hospitals.   For Your Information: MEDIC EMS (http://www.medicems.com/) tPA (Tissue Plasminogen Activator): a medicine that helps break down blood clots that is primarily used to treat strokes. In 2010, the American Heart and American Stroke Associations set a goal of at least 50% of patients receiving tPA within 60 minutes of the paramedics arriving at their door. (http://www.strokeassociation.org/idc/groups/heart-public/@wcm/@hcm/@gwtg/documents/downloadable/ucm_308277.pdf) Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Bonni Stockman, the associate director of instructor services for IAED, and Jordan Sebresos, a senior instructional designer for Priority Dispatch. They discuss training needs in a dispatch center, the best methods for educating emergency dispatchers, and the qualities of a good instructor.   For Your Information: Excited delirium: a condition that presents with psychomotor agitation, delirium, and sweating. It may include attempts at violence, unexpected strength, and very high body temperature. Link to Jordan’s emergency dispatcher training study (Part 1): https://aedrjournal.org/current-methods-and-factors-influencing-successful-training-of-emergency-dispatchers-in-emergency-communication-centers/ Resources for those interested in finding out more about becoming an instructor or trainer: http://www.emergencydispatch.org/CertInstructorTraining; https://learn.emergencydispatch.org/LEARN/  Want to get involved in a study? Have a question? Email us at  dispatchindepth @ emergencydispatch (dot) org

Isabel Gardett talks with EJ Hinterman, captain of the Draper City Fire Department, and Holly Downs, a training coordinator for Salt Lake Valley Emergency Communications Center, about a metronome study they both recently participated in. They discuss the low percentage of bystanders who are comfortable with providing CPR, how to get people to perform CPR at the correct rate, and the value of emergency dispatchers and responders participating in research.     For Your Information: Bystander CPR stats from the American Heart Association http://cpr.heart.org/AHAECC/CPRAndECC/General/UCM_477263_Cardiac-Arrest-Statistics.jsp Moulage: makeup that simulates and looks like real wounds; typically used in disaster drills Hawthorne Effect: people modify an aspect of their behavior in response to their awareness of being observed (https://explorable.com/hawthorne-effect) Check out “Push to Survive,” EJ’s nonprofit dedicated to teaching CPR: http://pushtosurvive.org/   Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Dr. Conrad Fivaz, the clinical director of Priority Solutions, and Gigi Marshall Knight, Emergency Communication Nurse System (ECNS) program administrator. They discuss the goals of secondary triage, the importance of studying low acuity calls, and how ECNS affects emergency dispatchers.   For Your Information: Priority Solutions Inc: http://www.prioritysolutionsinc.com/ Ambulate: to walk or move about The abstract for the ALPHA study mentioned by Isabel at 17:58: https://www.cambridge.org/core/journals/prehospital-and-disaster-medicine/article/using-onscene-ems-responders-assessment-and-electronic-patient-care-records-to-evaluate-the-suitability-of-emdtriaged-lowacuity-calls-for-secondary-nurse-triage-in-911-centers/138A2F44D4B7E9E4F0EFA316D744EE8F REMSA (Regional Emergency Medical Services Authority): https://www.remsahealth.com/ MedStar: http://www.medstar911.org/ Likert scale: used for measuring customer satisfaction (https://www.simplypsychology.org/likert-scale.html)   Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel Gardett talks with Chris Knight, a member of the Police Council of Standards for the International Academies of Emergency Dispatch (IAED), and Meghan Broadbent, a research data analyst for IAED. They discuss how to balance data from research with police experience, the current trend of the public calling for more data collection regarding police, and the role of emergency dispatch in both. For Your Information: Link to Brett’s podcast Acuity: severity of the call Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Marc Gay, one of the world’s foremost experts on CPR and resuscitation. They discuss the levels of evidence for which resuscitation research qualifies, when to use ventilation first and when to use compressions first, and the future of dispatch-assisted CPR.   For Your Information: Heart and Stroke Foundation of Canada (http://www.heartandstroke.ca/) American Heart Association/AHA (http://www.heart.org/HEARTORG/) International Liaison Committee on Resuscitation/ILCOR (http://www.ilcor.org/home/) Citizen CPR Foundation (https://citizencpr.org/) Levels of evidence (http://libguides.winona.edu/c.php?g=11614&p=61584) Dr. Paul Pepe M.D. (http://profiles.utsouthwestern.edu/profile/43741/paul-pepe.html) Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Ivan Whitaker, Medical Program Director for Priority Dispatch Corp. They discuss the need for protocols that deal specifically with inter-facility transfers, the importance of research-based evidence to justify an ambulance ride to insurance companies, and how the transfer protocol fits in with the Medical Priority Dispatch System.   For Your Information: Accredited emergency communication centers (http://www.emergencydispatch.org/Accreditation) Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org