Summary: Isabel talks with Dawn Faudere, Operations Supervisor at Johnson County Emergency Communications, and Rich Lindfors, Total Quality Improvement Manager at Richmond Ambulance Authority. They discuss what it’s like to be an amateur in research, the studies they conducted at their individual centers, and the research workshop at Navigator.<br> <br> Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
