Engaging Leader: Leadership communication principles with Jesse Lahey

Guest Bob Kelleher is an award winning speaker and author on employee engagement, workforce trends, and leadership. Bob's first book, Louder Than Words: 10 Practical Employee Engagement Steps that Drive Results, has been one of the world's best selling employee engagement books since its release in 2010. His second book, Creativeship: A Novel For Evolving Leaders, was published in October, 2012 In this episode, Jesse and Bob discuss the shift from traditional leadership to creativeship and how you can think differently to continue to add value to your organization both personally and professionally. Going forward, Bob says, leaders will now need to focus on Creativeship, defined as creating sustainable cultures. He explains how leaders will be pushed to think differently on how best to flourish in this era of speed, technological advances, and innovation. Together, Jesse and Bob explore the six components of Creativeship: Purpose Engagement Performance Innovation Tri-branding Global growth https://twitter.com/JesseLahey/status/269444148740882432 Resources Mentioned in This Episode Creativeship: A Novel for Emerging Leaders by Bob Kelleher Subscription Links RSS iTunes Stitcher Your Feedback If you like our show, please rate us on iTunes. That makes a huge difference in helping more people discover it. We love to know your thoughts about this episode. Please submit your comments below! You can also email comments to Jesse at jesse@engagingleader.com, subscribe to him on Facebook, or follow him on Twitter.

Tom Henschel is the president of Essential Communications, an executive development firm. Tom has been an executive coach for 20 years and for the last seven years he has also hosted the popular podcast The Look & Sound of Leadership™, a series of executive coaching tips designed to help you be perceived the way you want to be perceived in the workplace. Jesse welcomes Tom to this episode of the Engaging Leader podcast to discuss executive presence. Together they review Tom's "S.A.S" model for executive leadership, as well as address several questions, including: What is executive presence? Why is it important? Is it real, or it is just about perception? How does a non-executive begin to develop executive presence? https://twitter.com/JesseLahey/status/266563411326935043 Resources Mentioned in This Episode Essential Communications The Look & Sound of Leadership For specific tips on being present and not highly distractible: The Distracted Executive For specific tips on finding the right altitude: Sounding Executive For specific tips on balancing positive relationships equally with achieving results: The Well-Balanced Executive Subscription Links RSS iTunes Stitcher Your Feedback If you like our show, please rate us on iTunes. That makes a huge difference in helping more people discover it. We love to know your thoughts about this episode. Please submit your comments below! You can also email comments to Jesse at jesse@engagingleader.com, subscribe to him on Facebook, or follow him on Twitter.

In this episode, Jesse’s cohost is Marty Lahey, who is not only his father but is also accomplished in the business world. Marty has an MBA, spent many years in leadership roles at a Fortune 500 company, has been CFO of several organizations, and 10 years ago he started up a restaurant and catering business that he still leads today. Jesse and Marty discuss the concept of Motivation 3.0 (“Type I motivation”) as outlined in Daniel Pink’s bestselling book Drive: The Surprising Truth About What Motivates Us. They examine what Pink considers the three primary intrinsic motivators of the 21st century workplace, and they share their stories about how leaders can use this information to better engage employees: Autonomy Mastery Purpose Resources: Drive: The Surprising Truth About What Motivates Us by Daniel Pink. Podcast episode 006: The Impact Motive Podcast episode 008: How to Become an Interactive Leader Video: Are You a Dictator or a Team Captain? Video: 21st Century Leadership Subscription Links RSS iTunes Stitcher Your Feedback If you like our show, please rate us on iTunes. That makes a huge difference in helping more people discover it. We love to know your thoughts about this episode. Please submit your comments below! You can also email comments to Jesse at jesse@engagingleader.com, subscribe to him on Facebook, or follow him on Twitter.  

Authenticity has become a buzzword. Everyone seems to know that a leader needs to be authentic in order to engage employees and other stakeholders, but what does that really mean? Authenticity. It sounds simple and easy. But it's not. To explore the deceivingly simple topic of authenticity, Jesse is joined by special guest Dave Stachowiak, Ed.D., host of the popular podcast Coaching for Leaders. Together, Dave and Jesse wrestle with thorny questions, such as: What is authenticity? Why is it important for a leader to be authentic? Is it possible to be too authentic, to reveal too much? Can getting too specific about "warts and wrinkles" mis-portray you as having less credibility than you actually have? Is there a difference between "wearing a mask" and "stepping into a role"? Can an introvert be authentic and still be a leader, or does leadership require acting like an extrovert? Resources Mentioned in This Episode For more from Dave Stachowiak, listen to the Coaching for Leaders podcast and follow him on twitter. Yes to the Mess: Surprising Leadership Lessons from Jazz by Frank J. Barrett TED talk called The Power of Vulnerability, by researcher Brene Brown Read the 3 Risks of Authentic Leadership post  Subscription Links RSS iTunes Stitcher Your Feedback If you like our show, please rate us on iTunes. That makes a huge difference in helping more people discover it. We love to know your thoughts about this episode. Please submit your comments below! You can also email comments to Jesse at jesse@engagingleader.com, subscribe to him on Facebook, or follow him on Twitter.

In episode 006, Jesse outlined the three primary motives -- Achievement, Affiliation, and Impact. He shared that for any leader or influential person, Impact is the most powerful motive. In this episode, Jesse explores the question, is it enough to have Impact thought patterns? The answer is that it used to be, but research has shown that for the last decade or so, the leaders who are most successful are those who practice Interactive Impact. In this episode, Jesse discusses the importance of Interactive Impact and becoming an interactive leader by exploring the questions: What is interactive leadership? How do you become an interactive leader? Is interactive leadership important only in business, or also in our personal lives and family situations? Resources Mentioned in This Episode Workshop: For a detailed description of Burnham Rosen Group's workshop, go to www.burnhamrosen.com/IL.html or contact growth@burnrose.com for more information. Blog Post: Thought Patterns of a Great Leader Blog Post: Don't Get Stuck at the Wrong Stage of Leadership Podcast: 006: The Impact Motive Subscription Links RSS iTunes Stitcher Your Feedback If you like our show, please rate us on iTunes. That makes a huge difference in helping more people discover it. We love to know your thoughts about this episode. Please submit your comments below! You can also email comments to Jesse at jesse@engagingleader.com, subscribe to him on Facebook, or follow him on Twitter.

In this episode, Jesse is joined by Helio Fred Garcia, author of three books on communication. His most recent book, The Power of Communication: Skills to Build, Trust, Inspire Loyalty, and Lead Effectively, published in spring 2012. For more than 30 years Fred has been a coach, counselor, teacher, writer, and speaker whose clients include some of the largest and best-known companies and organizations in the world. Fred is president of the crisis management firm Logos Consulting Group and executive director of the Logos Institute for Crisis Management & Executive Leadership. He has been on the New York University faculty since 1988, where he teaches in both the MBA program and the Master’s in Corporate Communication program. In this interview, Jesse and Fred discuss five of the nine fundamental leadership communication principles that are explained in the book: See communication as the continuation of business by other means. To move people, meet them where they are. Plan ahead and align tactics with strategy. Invest in continuous improvement in communication skills. Harness the power of language and of framing. In addition, Fred answers several questions concerning the importance of communication in leadership, including: If communication is an indispensable leadership discipline, why does it seem that so few leaders invest time in building their communication competencies? What are the risks for a leader of not being a master at communication? What is the difference between framing and spin-doctoring? Resources Mentioned in This Episode The Power of Communication: Skills to Build Trust, Inspire Loyalty, and Lead Effectively by Helio Fred Garcia The Logos/Ethos/Pathos principle: Subscription Links RSS iTunes Stitcher Your Feedback If you like our show, please rate us on iTunes. That makes a huge difference in helping more people discover it. We love to know your thoughts about this episode. Please submit your comments below! You can also email comments to Jesse at jesse@engagingleader.com, subscribe to him on Facebook, or follow him on Twitter.

In studying hundreds of thousands of people from countries around the world, researchers at Burnham Rosen Group discovered that of the 300 positive motives that influence people’s behavior, 80% of all people are driven by some combination of just three motives. And more than 9 out of 10 white-collar professionals are internally motivated by the same three. For most of us, one or more of these three motivations influence your thoughts and actions: Achievement Affiliation Impact (also known as Power) In this episode, Jesse discusses how these motives that have a direct and definite impact on your success as a leader -- and the success of each person on your team. Find out how the Impact motive can help you engage employees and other stakeholders. Resources Mentioned in This Episode Workshop: For a detailed description of Burnham Rosen Group's workshop, go to www.burnhamrosen.com/IL.html or contact growth@burnrose.com for more information. Blog post: Thought Patterns of a Great Leader Blog post: Don’t Get Stuck at the Wrong Stage of Leadership Subscription Links RSS iTunes Stitcher Your Feedback If you like our show, please rate us on iTunes. That makes a huge difference in helping more people discover it. We love to know your thoughts about this episode. Please submit your comments below! You can also email comments to Jesse at jesse@engagingleader.com, subscribe to him on Facebook, or follow him on Twitter.

How would you drive culture change to support a fundamental strategic shift in the company? How do you respond to a growing “talent gap,” with early and mid-year associates leaving for opportunities in industries less affected by the recession? And how do you do all this with limited resources and budget? For one company, an important step has been a development program for high-potential associates that creates new engagement, relationships, and opportunities. In this episode, Jesse interviews Jayne White, Director of Talent Management for Forest City Enterprises.  Together, they discuss one of several efforts she is leading to help develop and engage the employees at her company. As discussed in episode 2, one of the 6 Cs of Engagement is Coaching, which is about helping people develop themselves from a personal or career perspective. Jayne White shares her story of putting this employee engagement principle into action at Forest City, including the context that led her to develop the strategy, the structure of the program, and the communication and branding that defined expectations and generated recognition for participants. Resources Mentioned in This Episode Engaging Leader 002: The 6 Cs of Engagement Jayne's LinkedIN profile Subscription Links RSS iTunes Stitcher Your Feedback If you like our show, please rate us on iTunes. That makes a huge difference in helping more people discover it. We love to know your thoughts about this episode. Please submit your comments below! You can also email comments to Jesse at jesse@engagingleader.com, subscribe to him on Facebook, or follow him on Twitter.

Empathy is an important concept that many leaders do not fully understand the significance of.  In this episode, Jesse discusses why empathy is important in learning to lead and engage people, and he explains key skills to hone your sense of empathy: Curiosity Active Listening Repeating and Paraphrasing Imagination Open-Mindedness Vulnerability Self-Awareness Sensitivity to Others' Emotions Resources Mentioned in This Episode 6 Reasons Empathy Will Make You A Powerful Leader Video: ." href="http://www.engagingleader.com/what-pickle-juice-teaches-about-empathetic-thinking/" rel="bookmark">What “Pickle Juice” Teaches about Empathetic Thinking Emotional Intelligence: Why It Can Matter More Than IQ by Daniel Goleman The Power of Communication: Skills to Build Trust, Inspire Loyalty, and Lead Effectively by Helio Fred Garcia Subscription Links RSS iTunes Stitcher Your Feedback If you like our show, please rate us on iTunes. That makes a huge difference in helping more people discover it. We love to know your thoughts about this episode. Please submit your comments below! You can also email comments to Jesse at jesse@engagingleader.com, subscribe to him on Facebook, or follow him on Twitter.

The natural tendency for many leaders when facing a communication issue is to skip critical planning steps and jump right into tactics. Unfortunately, by not being strategic, leaders can miss opportunities to more effectively engage employees or others – or worse, actually produce unintended negative consequences. In this episode, Jesse shares a five-step process for creating an effective communication strategy: Mission/Measurement (outcomes) Members (audience/stakeholder) Messages Media Manager/Champion support   Resources Mentioned in This Episode Discussion of Communication Analysis Phase vs. Communication Planning Phase is described excellently in chapter 6 of The Power of Communication: Skills to Build Trust, Inspire Loyalty, and Lead Effectively by Helio Fred Garcia Video: How to Use a Stakeholder Analysis to Identify Audience Members RACI Matrix: Useful for determining whether each stakeholder is Responsible, Accountable, Consulted, or Informed. See the explanation on Wikipedia Subscription Links RSS iTunes Stitcher Your Feedback If you like our show, please rate us on iTunes. That makes a huge difference in helping more people discover it. We love to know your thoughts about this episode. Please submit your comments below! You can also email comments to Jesse at jesse@engagingleader.com, subscribe to him on Facebook, or follow him on Twitter.

In this episode, Jesse explains what it means to engage employees and why it is important for leaders to engage the people around them. He outlines the 6 Cs of Engagement and shares personal stories of applying these principles in the workplace: Context (Why) Clarity (Vision) Credibility (Trustworthiness) Caring (Well-Being) Connecting (Relationship) Coaching (Personal/Career Development) Resources Mentioned in This Episode Jesse shared a story about Clarity (Vision) from Michael Hyatt’s podcast: #015: How Leaders Can Create Alignment Jesse shared a story about Context (Why) from career coach Kevin Brennfleck http://www.christiancareercenter.com Subscription Links RSS iTunes Stitcher Your Feedback If you like our show, please rate us on iTunes. That makes a huge difference in helping more people discover it. We love to know your thoughts about this episode. Please submit your comments below! You can also email comments to Jesse at jesse@engagingleader.com, subscribe to him on Facebook, or follow him on Twitter.

In this episode, Jesse discusses Stephen Covey’s famous Seven Habits of Highly Effective People and the importance of putting these habits into practice in order to become an effective leader. Jesse shares stories that illustrate how to apply business principles based on the seven habits to engage employees and increase your effectiveness as a leader: Be Proactive Begin with the End in Mind Put First Things First Think Win-Win Seek First to Understand, Then to be Understood Synergize Sharpen the Saw   Resources Mentioned in This Episode Seven Habits of Highly Effective People by Stephen Covey Blog:  7 Habits That Engage People Subscription Links RSS iTunes Stitcher Your Feedback If you like our show, please rate us on iTunes. That makes a huge difference in helping more people discover it. We love to know your thoughts about this episode. Please submit your comments below! You can also email comments to Jesse at jesse@engagingleader.com, subscribe to him on Facebook, or follow him on Twitter.