Dispatch in Depth
Summary: “Dispatch in Depth” is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch.
Jennifer Chap, co-founder of BuddyCPR and StrataVerve, discusses sudden cardiac arrest (SCA) from a caller’s perspective. She talks about the experience she had when her husband went into SCA and shares the findings of her research and work to improve public awareness and understanding of this topic. For Your Information: Sudden Cardiac Arrest (SCA) is a life-threatening emergency that occurs when the heart suddenly stops beating. It strikes people of all ages who may seem to be healthy, even children and teens. Link to Chap story that went viral: https://www.clickorlando.com/news/2015/12/09/cat-saves-owners-life/ Link to SCAF and 2015 Baseline Study with video clips: https://www.sca-aware.org/2015-study Link to SCAF and 2017 Messaging Study with video clips: https://www.sca-aware.org/2017-study Link to CARES: https://mycares.net/ Link to Call-Push-Shock and tested definition of SCA: https://callpushshock.org/ Link to PSA Survivor Video: https://www.youtube.com/watch?v=niDap1xpf2o&feature=youtu.be Link to OFD: https://www.orlando.gov/Our-Government/Departments-Offices/Orlando-Fire-Department Link to BuddyCPR: https://www.facebook.com/BuddyCPR/
Dr. Dan Cox, Board President of the Utah Chapter of the American Heart Association (AHA), discusses the AHA's objectives, how community outreach can still function during the COVID-19 pandemic, and whether compressions-only CPR is effective. For Your Information: Check out the AHA’s website: https://www.heart.org/
Brett Patterson, Chair of the Medical Council of Standards for the IAED, discusses Proposals for Change (PFCs), a key part of the process of protocol evolution that keeps it as up-to-date as possible. He explains how PFCs came about, what makes a compelling proposal, and some common mistakes made when submitting one. For Your Information: Read Brett’s FAQ articles: https://iaedjournal.org/category/best-practices/faq/ Submit a PFC: https://www.emergencydispatch.org/what-we-do/proposal-for-change Ask Brett a question directly: brett (at) emergencydispatch (dot) org
Adrianne Miller, QA/QI and ETC instructor for Ford County 911 Communications, discusses dealing with suicide calls in rural areas, whether from the callers themselves or from people reporting the aftermath. She talks about her own personal experiences with these calls and the resources emergency dispatchers can use to recover from them. For Your Information: National Suicide Prevention Lifeline: 800-273-8255
Samantha Hawkins, communications officer with Cobb County 911 in Marietta, Georgia, discusses the role of customer service in emergency dispatch, bias in the dispatch center, and what it’s like to be a woman of color working in 911. For Your Information: Read Samantha’s essays: https://www.humanize911.com/post/being-the-coworker-you-d-want-to-work-with https://www.911derwomen.com/blog/bigger-than-the-bias-being-a-person-of-color-in-911 Learn more about the care gap: https://aedrjournal.org/filling-the-care-gap-with-kate-jennings/ Learn more about 911der Women: https://aedrjournal.org/911der-women-with-sara-weston/
Janell Farr, president, and Jenean Hansen, head of programs and operations, discuss their nonprofit the All Clear Foundation, whose aim is to improve the health and wellbeing of first responders through resources like a peer-to-peer app, a mobile wellness tool, and a robust resource database. For Your Information: ResponderRel8 (https://responderrel8.com/)—peer-to-peer chat app which, in the absence of widespread peer support programs for all, enables first responders across the country to connect, commiserate and celebrate—anonymously if preferred—without stigma or fear getting in the way. As of October 2020, the app is currently subscription-free to past/present first responders. You | ResponderStrong (https://you.responderstrong.org/)—free and confidential wellness tool for Responders to recover, recharge and stay strong between shifts. Increase your personal wellbeing through confidential quizzes and content to tap into your own power and potential to succeed, thrive and matter—enhancing your health, wellbeing, and everything in between. First Responder Resource Database (https://allclearfoundation.org/resources/) with more than 700 resources to assist first responders and their families. COVID-19 Resources for Responders (https://allclearfoundation.org/covid-19-resource-links/) for the unique challenges being faced as a result of the pandemic. Hundreds of Resources for Families (https://allclearfoundation.org/family-resource-links/) adjusting to new school procedures due to the pandemic.
Kate Jennings, executive director of Wellington Free Ambulance Clinical Communication Center in New Zealand, discusses her center’s programs to text PDIs and PAIs to patients and do welfare checks. For Your Information: Check out the Wellington Free site: https://www.wfa.org.nz/
Kerri Hatt, editor-in-chief of EMS1 magazine, and Anthony Minge, senior partner with Fitch & Associates, discuss the 2020 EMS Trend Report, which continues a five-year effort to identify how EMS providers, managers, and leaders perceive the challenges impacting the sustainability and future of the industry. For Your Information: Read the 2020 EMS Trend Report: https://www.ems1.com/ems-trend-report/articles/2020-ems-trend-report-heed-industry-warning-signs-commit-to-change-rwCWJuICXiSTQ54L/ EMS1: https://www.ems1.com/ Fitch & Associates: https://www.fitchassoc.com/ The 911 Training Institute: https://www.911training.net/
Reverend France A. Davis, civil rights activist and advisory member of the IAED's new Diversity and Inclusion Board, discusses his background as an activist, the steps we need to take to achieve equality in America, and how emergency dispatch specifically can help effect change.
Dr. Chris Olola, Director of Research for the IAED, Greg Scott, Associate Director of Protocol Evolution, and Matt Hirschi, Data Analyst, discuss the IAED’s data center: what it is, how it came to be, and how it can benefit your agency. For Your Information: Check out the data center dashboards: https://www.emergencydispatch.org/data-center-dashboards Have a question for the research team? Email them at ARCresearchteam @ emergencydispatch (dot) org.
Chandy Ghosh and Monica Million, co-founders of NENA’s WIN initiative, discuss the need for spaces dedicated to women in 911 as well as WIN’s objectives. Learn more about WIN: https://www.nena.org/page/win
Kari Dickerson, firefighter, paramedic, and Director of Diversity and Membership for the National EMS Museum, discusses Freedom House Ambulance Service, one of the first ever EMS programs, and its influence on modern emergency medicine. Want to learn more about Freedom House? These links are a good place to start: https://www.facebook.com/istandwithfreedomhouse/ http://traumedypodcast.com/episode-5-freedom-house-director-gene-starzenski/ https://www.emsworld.com/article/1222574/forgotten-legacy-freedom-house
Sara Weston, senior project consultant for 911 Authority, discusses 911der Women, a group she created for women in careers touching 911 to connect with and support one another. For Your Information: https://www.911derwomen.com/ https://www.911training.net/post/911derwomen https://www.instagram.com/911derwomen/
Sarah Smith, Public Information Officer for Pennington County Emergency Services Communication Center, discusses her center’s 911 Citizens’ Academy—what it is, who it’s for, and how to institute one in your own center. For Your Information: https://www.pennco.org/citizens911 https://rapidcityjournal.com/news/local/dispatchers-offer-a-look-inside-the-nerve-center-of-emergency/article_c62b4418-7813-5739-9236-b7dfd86e7f98.html
Liz Belmonte, training supervisor at Cambridge Emergency Communications, discusses implicit bias, including how it can affect every step of an emergency police call, from the caller to the dispatcher to the responding police officer. For Your Information: Test your implicit biases: https://perception.org/research/implicit-bias/ Watch Dr. Mahzarin R. Banaji explain hidden biases: https://www.youtube.com/watch?v=XK_G-rkXenM&t=2s