Summary: Sarah Smith, Public Information Officer for Pennington County Emergency Services Communication Center, discusses her center’s 911 Citizens’ Academy—what it is, who it’s for, and how to institute one in your own center. <br> <br> For Your Information: <br> <br> <a href="https://www.pennco.org/citizens911">https://www.pennco.org/citizens911</a> <br> <br> <a href="https://rapidcityjournal.com/news/local/dispatchers-offer-a-look-inside-the-nerve-center-of-emergency/article_c62b4418-7813-5739-9236-b7dfd86e7f98.html">https://rapidcityjournal.com/news/local/dispatchers-offer-a-look-inside-the-nerve-center-of-emergency/article_c62b4418-7813-5739-9236-b7dfd86e7f98.html</a>
