Higher Ed AV Podcast

In what ways do the women in AV have to sacrifice their femininity in order to thrive or even just survive in the industry? Do women have to be “one of the boys”? Are there resources available to find other women with similar life situations in order to support one another. Kari Martinez explored these issues in a groundbreaking “Girls/Women Lifestyle” survey. I welcome her to the show to explore the findings as well as discuss what we as an industry can do from here. Are we on the right track? What needs to change, and what changes can we make?You can view and download the full report here: https://www.thekarimartinez.com/girls-women-lifestyle-survey.Connect with Kari Martinez on Twitter at @thekarimartinez or on her website at https://www.thekarimartinez.com. Find her also on Instagram and LinkedIn.Looking for resources for women in the industry? Get involved with the AVIXA Women’s Council on Twitter at @AVIXAWomen or online at https://www.avixa.org/about-avixa/membership/committees-councils/avixa-women-s-council, SoundGirls on Twitter at @SoundGirlsOrg or online at https://twitter.com/soundgirlsorg, and Women in AV on Twitter at @WomenInAV or online at http://womeninav.com.

That’s a wrap! The inaugural HETMA Virtual Conference closed with a bang. This week we bring you the audio recording of the “Ask Us Anything” AV Happy Hour moderated by Gary Kayye of rAVe Pubs. Along with the HETMA Steering Committee, we explore all the hot topics that came up during the week’s sessions including AV-over-IP (AVoIP), AV as a Service (AVaaS), eSports, managed services, and more. We answer listener questions and take a deep dive into the issues facing higher ed tech managers (aka “in-house integrators”). The episode closes with final conference take-aways and ideas for where HETMA goes from here.Check out all the sessions on the HETMA YouTube page (and subscribe) at: https://www.youtube.com/channel/UC34BQqMs5DmI88ljYrb7OJw. Episodes posting daily. (Hey! Editing takes work!)Learn more and join the Higher Education Technology Managers Alliance (HETMA) online at https://www.HETMA.org. Connect on all social media channels: Twitter at @HETMA_org, Instagram at @HETMA_org, and Facebook at https://www.facebook.com/HETMA-Higher-Education-Technology-Managers-Alliance-2165716436980535/.Connect with Gary Kayye on Twitter at @gkayye and LinkedIn. Learn more about rAVe on Twitter at @ravepubs and online at https://www.ravepubs.com and https://theraveagency.com.Connect with the HETMA Steering Committee on LinkedIn and Twitter: BC Hatchett (@bchatchett); Craig Shibley (@craigshibley); Dean Wentworth (@deanwentworth); Donovan Monday (@dmondaywv); Jim Wellings (@hdtechie); Joe Way (@josiahway); Josh Kaufman (@avforaccess); Mike Pedersen (@ped1971); Scott Tiner (@stiner); and Tim Van Woeart (@tvanwoeart).HETMA is an advocacy organization focused on the higher education AV industry. The goal of HETMA is to raise awareness of technology issues unique to the higher education community by communicating with manufacturers, vendors, and higher education administrators on the needs and challenges that technology managers face. HETMA is also dedicated to providing educational and networking opportunities to our members so that we can empower and grow our influence as an industry.

What is the State of Higher Ed? The 2019 Higher Education Technology Managers Alliance Virtual (HETMA) Conference is happening this week. Co-Founders Joe Way of USC and BC Hatchett from Vanderbilt deliver the opening keynote address to discuss where we are as an AV vertical, as well as give a preview of the sessions to come. What issues are we facing today, and what do we need to be aware of in the near future? Joe and BC make predictions and take audience calls in exploring the topics to come. What do we need to know about AV-over-IP, AVaaS, eSports, vendor relations, accessibility, and more? Take a listen and register for the remainder of the week at https://www.hetma.org/#conference.Learn more about the Higher Education Technology Managers Alliance (HETMA) online at https://www.HETMA.org. Connect on all social media channels: Twitter at @HETMA_org, Instagram at @HETMA_org, and Facebook at https://www.facebook.com/HETMA-Higher-Education-Technology-Managers-Alliance-2165716436980535/.Connect with Joe Way on Twitter at @josiahway and on LinkedIn. Learn more about the University of Southern California on Twitter at @USC and online at https://www.usc.edu.Connect with BC Hatchett on Twitter at @bchatchett and on LinkedIn. Learn more about Vanderbilt University on Twitter at @VanderbiltU and online at https://www.vanderbilt.edu.

The most important thing we have in higher ed is our team. Hear James King, Audio Visual Speciality at Stockton University, discuss the importance of them investing in one another, even to the point where many of their current staff were former student workers.James started as an AV student worker at Stockton University, moved into IT, and finally back to AV. After a re-org, he and his team fall under IT once again. We discuss the AV-over-IP phenomenon and what we as AV tech managers need to know to be prepared in the future. We talk about bringing AV in-house and the move from programmable to configurable AV, as well as the multiple areas of AV expertise needed from IT to Audio to Video, design and programming. Oh, and a campus on the beach?!Connect with James King on Twitter at @AV_JamesKing on LinkedIn. Learn more about the Stockton University on Twitter at @Stockton_edu online at https://www.stockton.edu.

The Senior Learning Environments Support Analysts at the University of Southern California, Jimmie Singleton and Anton Zeiher, discuss their respective roles in building the customer support department for USC's classroom technologies. How does having an operations team and a customer experience team help ensure both the hardware and functionality compliment the user satisfaction and needs of the faculty and staff? Hear how Anton and Jimmie work together to accomplish their common goal.As an integral part of USC ITS's Digital Transformation, Jimmie and Anton discuss the transition from each side. Jimmie discusses coming into the new organization from the outside and having the courage to challenge the norms in order to create an excellent customer experience. Anton discussed what it's like to go through a reorganization and offers advice for those dealing with restructuring and new methodologies. "Be the change you seek."Connect with Jimmie Singleton on Twitter at @Jimy_Singleton and on LinkedIn. Connect with Anton Zeiher on LinkedIn. Learn more about the University of Southern California on Twitter at @USC or online at https://www.usc.edu.

We've been teasing this for months, but now it's finally here! The HETMA Virtual Conference! On this episode, the Higher Education Technology Managers Alliance steering committee members discuss the upcoming virtual conference and think tank, happening December 9-11, 2019. As technology managers it is important that we have an open forum to discuss the issues, challenges, and solutions necessary to be successful in our daily roles. This is the purpose of the HETMA Virtual Conference. Sign up for the free webinar-style conference at the HETMA website at http://www.hetma.org. We provide an overview of a few of the sessions as well as begin the dialogue that will continue into the conference. Topics include: The State of Higher Ed AV, AV-over-IP, Accessibility and Universal Design, AVaaS (AV as a Service), eSports, Vendor Relationships, Classroom Staffing and HR, and a AV Happy Hour "Ask Us Anything" Session.HETMA is an advocacy organization focused on the higher education AV industry. The goal of HETMA is to raise awareness of technology issues unique to the higher education community by communicating with manufacturers, vendors, and higher education administrators on the needs and challenges that technology managers face. HETMA is also dedicated to providing educational and networking opportunities to our members so that we can empower and grow our influence as an industry.Sign up for the HETMA Virtual Conference here: http://www.hetma.org/#conference. Connect with HETMA online at HETMA.org, on Twitter @HETMA_org, Instagram at @hetma_org, and Facebook at https://www.facebook.com/HETMA-Higher-Education-Technology-Managers-Alliance-2165716436980535. Connect with the HETMA Steering Committee on LinkedIn and Twitter: BC Hatchett (@bchatchett); Craig Shibley (@craigshibley); Dean Wentworth (@deanwentworth); Donovan Monday (@dmondaywv); Jim Wellings (@hdtechie); Joe Way (@josiahway); Josh Kaufman (@avforaccess); Mike Pedersen (@ped1971); Scott Tiner (@stiner); and Tim Van Woeart (@tvanwoeart).

What is it like to go through a re-org and into a digital transformation? Chi Hang Lo, AVIT Solutions Architect at the University of Southern California (and my secret weapon) joins the show to discuss the new ITS vision. We discuss USC's AVoIP proof-of-concept currently underway and the pros and cons of the various current offerings, as well as our recent enterprise digital signage integration.Chi talks about vendor management and the process of working with departments and end users in a federated environment. What does good customer service look like, and how can being skilled in other areas, like IT and (real) architecture help serve our customers? How can being a current Master's student in Dr. Dre's and Jimmy Iovine's new Integrated Design, Business, and Technology program through the USC Iovine and Young Academy help inform how to design classrooms? Chi talks about the importance of truly understanding needs of the customer before creating the solution.

This week we welcome Adam Harvey to the show. We discuss the recent summer upgrades at the University of Hertfordshire, including an enterprise digital signage integration. Last time Adam was on we discussed his team's AV Awards win; this year they were finalists once again. Find out how they keep demonstrating quality customer service. Finally, we talk about the LTSGM conference for higher education technology managers being held at the University of Cambridge, November 13-15, 2019, ad the UK's premier opportunity to learn and share among peers.

In August 2019 a good friend of the AV industry, Corey Moss, suffered a stroke. While he is on the road to recovery, we still miss his heart-felt input to the AV industry through Convergent AV and The AV Life Podcast. I felt that as I come back for Season 2, it would only be appropriate to dedicate the first episode as a tribute to his work. I am joined this week by many of the regulars on The AV Life podcast, and I attempt to do my best Corey, following his format and lighthearted camaraderie. This episode is filled with laughs, tears, trips down memory lane, and even "the firing range" (pew pew). Oh, and we even talk AV, getting great insights on digital readiness from a wide range of industry perspectives.Corey is still months away from full recovery, so we do encourage you to consider donating to Corey's Go Fund Me. And do check out Corey's great podcast and article content available at ConvergentAV.net. You can connect with Corey Moss on Twitter at @CBMoss and The AV Life podcast on Twitter at @The_AVLife. Check out Episode 45 of the Higher Ed AV Podcast to hear Corey's first appearance on our show.

CCUMC 2019 is upon us! We have a great introduction and preview to the upcoming Consortium of College and University Media Centers' Annual Conference being held October 2-5, 2019, at Marist College in Poughkeepsie, NY. We have the three presidents on with us today: (1) Past President Kathleen Dooley, Director of Media Resources at Midwestern University; (2) Current President Jim Pierret from Carleton College (Retired); and (3) President-Elect Gina Sansivero, VP of Marketing and Corporate Communications at AltasIED. We discuss the unique format of CCUMC and how attendees become more than just conference participants, but true higher ed family.

Nathan Paterson, Audiovisual Architect at Australian National University in Canberra, AU, rejoins the show. Formerly at Abertay University in Scotland, Nathan discusses what it is like to transition from one role to another, including traveling across the globe to do so. What are some of the similarities? What are the differences? What type of learning curve exists when moving from one campus with its technologies and procedures to another? Hear him discuss how ANU seeks to ensure there are "no digital islands."

As tech managers, we cannot succeed without relationships, especially our vendor relationships. Joe talks with Jason Ward and Chris Smith from UK-based Involve VC about the importance of understanding client needs, as well as the future direction of pro-AV. We discuss cloud services, benefits vs. technology, AVaaS, PSNI, InfoComm, podcasting, and why Aston Villa is the best football team in English Premier League. Jason is the Sales & Marketing Director and Chris works as the Channel Manager for Involve Visual Collaboration.

Neil Morris, Chair in Educational Technology, Innovation and Change for the School of Education and Dean of Digital Education at the University of Leeds UK, joins to discuss his recent study on the effectiveness of lecture capture titled, "Lecture Recordings to Support Learning: A Contested Space between Students and Teachers." Which disciplines can gain the most value from a lecture capture solution? Are they effective, and what do they mean for the in-class experience? We discuss the process Leeds went through to come up with their lecture capture solution and the results of the integration. Also, find out how his PhD in Neuroscience impacts his work in digital education.

The Big 5-0! There's no better way to celebrate the fiftieth episode than by spotlighting those who have made all of my success possible: my team at CBU. Joe chats with Randy, the manager, 5 current student workers, and 1 former student worker.

Mike Pedersen, Audiovisual Experience Manager at Iowa State University and the AVIXA 2018 CTS Holder of the Year, discusses his transition from working for an integrator, Mechdyne Corporation, for nearly 19 years to being in higher education, leading the team responsible for maintaining the AV systems in over 200 university classrooms. What are some things that integrators should understand about tech managers and what should tech managers know about integrators? Oh, and hear his perspective on AV as a Service (AVaaS).