The Paterson Podcast

On today’s episode we are joined by Pastor Jackie White, the Founding & Senior Pastor of Church on the Rock, a multi campus church based in Lubbock, Texas. We’re also joined by Pastor Todd Bolt, Executive Senior Pastor at Victory Worship Center, a multi campus church based in Tuscon, Arizona. Todd is also a LifePlan and StratOp Guide with us here at Paterson. In today’s conversation, we explore StratOp in action: what it’s been like for Church on the Rock to be guided through the StratOp Process; how they've "made truth visible"; and their experience moving forward towards a vision with both strategy and execution. Whether we work in business, a church, or non-profit, this conversation contains lessons and wisdom for all of us. “The same [principle] is true for the vision of a church or a business… the vision has to grow. When the vision stops growing, you need to ask yourself what’s going on? Why have I not allowed the vision to grow? Sometimes we are resistant to change and we want everything to stay the same but that’s not healthy," comments Jackie. On conflict and tension on a team, Jackie told us, "There’s always going to be tensions and struggles, but it can be so healthy if you go into that struggle realizing you don’t have to feel insecure just because you disagree with me… we’re going to work through this and we are going to love each other at the end of it.” Todd adds, “Conflict, if done well, if done in a place of safety, produces a higher level of thinking and execution. Conflict solidifies culture and team; like Jackie’s team did, a team has to struggle and lean in to the tension. It’s always going to be there but let’s learn how to struggle and have the tension together as opposed to individually. When you can get a team to learn how to do that and to wrestle with the struggles and tensions of vision  together, that’s catalytic." Tune in to hear more insights and thoughts on vision, culture, and handling tension and conflict in healthy ways.

Today we are joined by Nate Childs, Chief Marketing Officer of Otter Products, where he leads global marketing and customer service functions. Nate joined Otter back in 2011 as a customer service manager. Nate’s passion is servant leadership, a theme we really enjoyed exploring in this conversation. "Servant leadership and good leadership is much more about who we are than what we do. Those things will flow from who we are. When I take that a step further and reflect on who we are, and think about the word integrity, which makes me think of integer and whole. To live a whole live means we have strong values that are a part of us, no matter where we go. That means at home, at work, school, church, wherever that maybe. You know what you’re going to expect from this individual. When that fullness, that whole of an approach is in place, good actions flow from that individual." And on his transition from leading customer service to leading global marketing efforts, Nate explains: "Good leadership is transferable across technical areas. Leadership is so much about enabling the teams to do what they do well. I don’t have to be the smartest person in the room, I don’t have to have all the answers and I certainly don’t have all the experience." Nate shares so many gems of wisdom in this episode on how to lead, create a healthy team culture, and really help organizations thrive and flourish. Listen in for more!

Today we are joined by Nate Childs, Chief Marketing Officer of Otter Products, where he leads global marketing and customer service functions. Nate joined Otter back in 2011 as a customer service manager. Nate’s passion is servant leadership, a theme we really enjoyed exploring in this conversation. "Servant leadership and good leadership is much more about who we are than what we do. Those things will flow from who we are. When I take that a step further and reflect on who we are, and think about the word integrity, which makes me think of integer and whole. To live a whole live means we have strong values that are a part of us, no matter where we go. That means at home, at work, school, church, wherever that maybe. You know what you’re going to expect from this individual. When that fullness, that whole of an approach is in place, good actions flow from that individual." And on his transition from leading customer service to leading global marketing efforts, Nate explains: "Good leadership is transferable across technical areas. Leadership is so much about enabling the teams to do what they do well. I don’t have to be the smartest person in the room, I don’t have to have all the answers and I certainly don’t have all the experience." Nate shares so many gems of wisdom in this episode on how to lead, create a healthy team culture, and really help organizations thrive and flourish. Listen in for more!

Today we are joined by Joel Christensen, the Founder & CEO of Parkwell, a management company focused on delivering best in class parking and mobility services. The team at Parkwell uses the StratOp process, working their plan to position themselves well for the coming months and years ahead. In today’s conversation we explore Joel's passion for people and community, the future of cities and mobility, and we talk about how the team at Parkwell lives out their values and mission in real and beautiful ways. “As cities become denser we don’t have the infrastructure to support the mobility of the population. Mobility is becoming more and more of a challenge. We all know what it’s like to be in gridlock traffic," comments Joel. But how do you stand out in an industry like parking? “In my industry, you have a service that, at its best, should be a non-issue. It should be a forgetful thing in your day. You don’t want to remember your parking experience. Usually if you remember it, it’s due to a bad association. So… how do we get the job done but also create delight in the process? How do we implement technology but make it creative and fun? How to we go above and beyond to defy the standards in our industry and what people expect? ...Wherever we can, we try to inject a little human touch, something that will bring a little smile or laughter.” Listen in to hear more on just how a healthy organizational culture is really at the heart of everything the Parkwell team does. "Culture and empowering people is a matter of planting seeds, it’s something that has to have its own organic life aside from any one leader," Joel tells us. Tune in to hear more!

Today we are joined by Joel Christensen, the Founder & CEO of Parkwell, a management company focused on delivering best in class parking and mobility services. The team at Parkwell uses the StratOp process, working their plan to position themselves well for the coming months and years ahead. In today’s conversation we explore Joel's passion for people and community, the future of cities and mobility, and we talk about how the team at Parkwell lives out their values and mission in real and beautiful ways. “As cities become denser we don’t have the infrastructure to support the mobility of the population. Mobility is becoming more and more of a challenge. We all know what it’s like to be in gridlock traffic," comments Joel. But how do you stand out in an industry like parking? “In my industry, you have a service that, at its best, should be a non-issue. It should be a forgetful thing in your day. You don’t want to remember your parking experience. Usually if you remember it, it’s due to a bad association. So… how do we get the job done but also create delight in the process? How do we implement technology but make it creative and fun? How to we go above and beyond to defy the standards in our industry and what people expect? ...Wherever we can, we try to inject a little human touch, something that will bring a little smile or laughter.” Listen in to hear more on just how a healthy organizational culture is really at the heart of everything the Parkwell team does. "Culture and empowering people is a matter of planting seeds, it’s something that has to have its own organic life aside from any one leader," Joel tells us. Tune in to hear more!

What if you could see your way forward? Where would it take you? The Paterson Process, refined by over 40 years of proven success, is tailor-made to help individuals and teams gain the insight they need to do just that. Clarity and purpose are not only necessary, they’re possible, and we’re here to guide you there. In the Paterson Podcast, we share insights from our work over the last 40+ years. We share tips, tools, and stories of amazing impact. 


What if you could see your way forward? Where would it take you? The Paterson Process, refined by over 40 years of proven success, is tailor-made to help individuals and teams gain the insight they need to do just that. Clarity and purpose are not only necessary, they’re possible, and we’re here to guide you there. In the Paterson Podcast, we share insights from our work over the last 40+ years. We share tips, tools, and stories of amazing impact. 


What if you could see your way forward? Where would it take you? The Paterson Process, refined by over 40 years of proven success, is tailor-made to help individuals and teams gain the insight they need to do just that. Clarity and purpose are not only necessary, they’re possible, and we’re here to guide you there. In the Paterson Podcast, we share insights from our work over the last 40+ years. We share tips, tools, and stories of amazing impact. 


What if you could see your way forward? Where would it take you? The Paterson Process, refined by over 40 years of proven success, is tailor-made to help individuals and teams gain the insight they need to do just that. Clarity and purpose are not only necessary, they’re possible, and we’re here to guide you there. In the Paterson Podcast, we share insights from our work over the last 40+ years. We share tips, tools, and stories of amazing impact. 


What if you could see your way forward? Where would it take you? The Paterson Process, refined by over 40 years of proven success, is tailor-made to help individuals and teams gain the insight they need to do just that. Clarity and purpose are not only necessary, they’re possible, and we’re here to guide you there. In the Paterson Podcast, we share insights from our work over the last 40+ years. We share tips, tools, and stories of amazing impact. 


What if you could see your way forward? Where would it take you? The Paterson Process, refined by over 40 years of proven success, is tailor-made to help individuals and teams gain the insight they need to do just that. Clarity and purpose are not only necessary, they’re possible, and we’re here to guide you there. In the Paterson Podcast, we share insights from our work over the last 40+ years. We share tips, tools, and stories of amazing impact. 


What if you could see your way forward? Where would it take you? The Paterson Process, refined by over 40 years of proven success, is tailor-made to help individuals and teams gain the insight they need to do just that. Clarity and purpose are not only necessary, they’re possible, and we’re here to guide you there. In the Paterson Podcast, we share insights from our work over the last 40+ years. We share tips, tools, and stories of amazing impact. 


What if you could see your way forward? Where would it take you? The Paterson Process, refined by over 40 years of proven success, is tailor-made to help individuals and teams gain the insight they need to do just that. Clarity and purpose are not only necessary, they’re possible, and we’re here to guide you there. In the Paterson Podcast, we share insights from our work over the last 40+ years. We share tips, tools, and stories of amazing impact. 


What if you could see your way forward? Where would it take you? The Paterson Process, refined by over 40 years of proven success, is tailor-made to help individuals and teams gain the insight they need to do just that. Clarity and purpose are not only necessary, they’re possible, and we’re here to guide you there. In the Paterson Podcast, we share insights from our work over the last 40+ years. We share tips, tools, and stories of amazing impact. 


What if you could see your way forward? Where would it take you? The Paterson Process, refined by over 40 years of proven success, is tailor-made to help individuals and teams gain the insight they need to do just that. Clarity and purpose are not only necessary, they’re possible, and we’re here to guide you there. In the Paterson Podcast, we share insights from our work over the last 40+ years. We share tips, tools, and stories of amazing impact.