The Unpodcast
Summary: In a world where QR Codes kill kittens and "Customer Service" is an oxymoron, one podcast has set out to make things right: The UnPodcast with your hosts Scott Stratten and Alison Kramer.
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- Artist: Scott Stratten & Alison Kramer
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This episode of the UnPodcast, we discussed how one retail chain makes three times as much money as a result of paying higher wages, how stores can reduce shoplifting, and simple things employees can to do increase sales.
On this episode of the UnPodcast, we celebrated our 50th episode! We talked about the highs and lows, our biggest surprises and how to make podcasting fun.
On this episode of the UnPodcast, we talked about the new deal we (the UnPodcast) got with CBS, and how it came about, even though it's not something we planned
On this episode of the UnPodcast we played a game of "should you leverage that?" which ran the gamut from holidays like Halloween to untimely deaths in airport parking lots.
On this episode of the UnPodcast, we talked about right and wrong ways to complain, and the over the top behavior of a restaurant owner in response to a negative Yelp review.
On this episode of the UnPodcast, we discussed the misuse of stats, and how important it is to look at stats within the context of the bigger picture.
On this episode of the UnPodcast we discussed both good and bad examples of how airlines make things better (or not) for their customers.
We discussed ethical issues surrounding practices such as paying for testimonials without disclosing that they are paid for, and how you have to take all reviews with a grain of salt.
On this episode of the UnPodcast, we talked about how to make an unforgettable, positive impression on someone, and how companies should handle negative reviews on sites such as Yelp.
In this episode of the UnPodcast we discussed both good and bad aspects of the ALS Ice Bucket Challenge and whether or not other charities could duplicate it.
The overarching theme of this episode is the role expectations play when it comes to whether or not customers are happy with what businesses provide.
On this episode of the UnPodcast we discussed the obsession that people have with having their content go viral, and why going viral doesn't really matter.
On this episode of the UnPodcast, we discussed what businesses REALLY need to do to increase customer loyalty and when loyalty programs backfire.
On this episode of the UnPodcast, we talked about a recent experience at a restaurant where the server went beyond being polite in a way that was just plain wrong. We also discussed how retail customers should be treated, the issue with data that is collected on customers, and whether or not customer surveys are effective.
There are both right and wrong ways to reach out to influencers. This podcast covers both, and gives examples of how to reach out in a way that motivates influencers to help.
