The Michelli Experience
Summary: Joseph Michelli is an organizational consultant, professional speaker and New York Times #1, Wall Street Journal, USA Today and Businessweek Magazine bestselling business author. He has consulted with and written books about leadership and customer experience at brands like Starbucks, Mercedes-Benz, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market. This podcast offers practical leadership tips gained from great businesses - large and small. It will spark you and your company to drive engagement loyalty and advocacy among your people and customers. More info on Dr. Michelli and his company The Michelli Experience can be found at www.josephmichelli.com
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- Artist: Dr. Joseph A. Michelli
- Copyright: Copyright © 2018 Joseph Michelli. All rights reserved.
Podcasts:
Dr. Michelli discusses the discipline of service design and how to identify a high priority segment.
In this week's episode, Dr. Michelli discusses the phases of experience design...
Dr. Michelli discusses life lessons people wish they knew earlier...
In this week's episode, Dr. Michelli discusses the challenge of delivering a branded experience that assures customers will want to come back...
Dr. Michelli discusses a business leader who unites, empowers, and transforms...
In this week's episode, Dr. Michelli discusses three recent news events that pertain to customer experience...
In this week's episode, Dr. Michelli discusses the third and fourth elements need for customer experience design efforts...
Dr. Michelli discusses two strategies to garner more value from customer journey mapping efforts...
Dr. Michelli discusses how business leaders drive modern adaptive process... Read the blog post.
In this week's episode, Dr. Michelli discusses why many brands have softened their traditional media buys and have focused instead on paying influencers to position products.
In this week's episode, Dr. Michelli discusses the history of Starbucks closing for training sessions...
Dr. Michelli discusses what happened in that Philadelphia Starbucks when 911 was called, the police placed two black men in handcuffs and led them out?
In this week's episode, Dr. Michelli discusses how to take your service communication to the next level.
In this week's episode, Dr. Michelli discusses the war of words between Apple and Facebook...
In this week's episode, Dr. Michelli discusses the future of customer experience delivery...
