Tearsheet Podcast: Exploring Financial Services Together

Before we jump into this week's interview, I just wanted to let you in on a little housekeeping news. Last summer, Digiday Media announced the acquisition of Tradestreaming, a new vertical that was devoted to the big story of how finance was changing with the advent of digital and technology. Now, we’re proud to announce a relaunch of our finance publication as Tearsheet at www.tearsheet.co We are renewing the focus of our coverage with an area we’ve found has resonated with our audience: How people’s relationships with money are changing, and how this affects legacy institutions in the banking, investing, payments and venture capital industries. This week on the Tearsheet Podcast, you'll hear from U.S. Bank's Chief Innovation Officer, Dominic Venturo. Dominic describes what's prompting banks to innovate and how U.S. Bank approaches innovation and judges its own success, including his team's KPIs. You'll also hear his take on whether the senior innovation role is just a flash in the pan or will be a key part of banking leadership out into the future. You can get this episode of the podcast, as well as over 140 previous episodes in our archive, at our website, www.tearsheet.co If you get value out of these episodes, please take a minute to rate us on iTunes. Doing so, helps other people find us. We're also available on SoundCloud. Also, if you're not signed up for our newsletter, subscribe now. 10,000 industry professionals read our Tearsheet newsletter every week to explore the impact technology is having on the financial services industry. Go to http://www.tearsheet.co/subscribe and signup.

Welcome to the Tradestreaming podcast. I'm Zack Miller. There's a serious shortfall for technology talentin financial services and fintech. untapt's CEO Ed Donner estimates there are 120,000 open roles for technology positions and that's just in the U.S. alone. Globally, that number rises to around 400,000. Donner joins us on this week's installment of the Tradestreaming Podcast as we discuss the war for fintech talent, how top fintech companies build successful teams, and the role for artificial intelligence in matching talent with job openings. You can get this episode of the podcast, as well as over 140 previous episodes in our archive, at our website, Tradestreaming.com. If you get value out of these episodes, please take a minute to rate us on iTunes. Doing so, helps other people find us. We're also available on SoundCloud. Also, if you're not signed up for our newsletter, subscribe now. 10,000 industry professionals read The Tradestreaming Tearsheet every week to explore the impact technology is having on the financial services industry. Here's my discussion with untapt's Ed Donner.

Welcome to the Tradestreaming Podcast. I'm Zack Miller. Today's episode is part of a new series we're running. It's called Deep Dive and as part of the show, we get an inside look from the reporters writing some of our top stories. Hope you enjoy it. We invite TS's Tanaya Macheel on to the show to discuss the rumors that Amazon may be in talks to acquire Capital One? Why would a leading retailer and tech firm want a bank? Would customers go for a tie-up like this? You can get this episode of the podcast, as well as over 140 previous episodes in our archive, at our website, www.tradestreaming.com. If you get value out of these episodes, please take a minute to rate us on iTunes. Doing so, helps other people find us. We're also available on SoundCloud. Also, if you're not signed up for our newsletter, subscribe now. 10,000 industry professionals read The Tradestreaming Tearsheet every week to explore the impact technology is having on the financial services industry. Subscribe at www.tradestreaming.com/subscribe

We've been on kind of a kick here recently with the podcast, exploring today's trends in mobile finance and what's driving mobile banking and retail payments. Today's guest is Robb Gaynor, the chief product officer at Malauzai Software, a digital solutions provider for community banks and credit unions. The company counts 450 of the 8000 or so financial institutions in this space as customers. Robb's a self described “mobile banker” with almost 30 years experience in the space, beginning with a stint at Schwab in the pre-Internet banking days. Our discussion covers Robb's experiences and observations about the evolution of self-service financial services, mobile banking usage trends, and even talk about what to expect from chatbots and conversational banking down the pike. You can get this episode of the podcast, as well as over 140 previous episodes in our archive, at our website, Tradestreaming.com. If you get value out of these episodes, please take a minute to rate us on iTunes. Doing so, helps other people find us. We're also available on SoundCloud. Also, if you're not signed up for our newsletter, subscribe now. 10,000 industry professionals read The Tradestreaming Tearsheet every week to explore the impact technology is having on the financial services industry. Subscribe at www.tradestreaming.com/subscribe Here's my discussion with Malauzai Software's Robb Gaynor.

So many retailers are shooting to emulate Starbucks' loyalty program. But they're falling short. Way short. Why is that? On the Tradestreaming Podcast this week, I speak with the founder and CEO of Sionic Mobile, Ronald Herman. Sionic is a mobile commerce platform provider and a fast-growing loyalty marketplace. We chat about the challenges and opportunities for SMBs to really embrace mobile commerce and how his firm designed a solution to minimize this friction. We talk about how e-giftcard rails weren't designed for large loyalty programs. Lastly, we discuss the industry's struggles with a payment consortium and how a marketplace structure could be a better mousetrap. You can get this episode of the podcast, as well as over 140 previous episodes in our archive, at our website, http://www.tradestreaming.com. If you get value out of these episodes, please take a minute to rate us on iTunes. Doing so, helps other people find us. We're also available on SoundCloud. Also, if you're not signed up for our newsletter, subscribe now. 10,000 industry professionals read The Tradestreaming Tearsheet every week to explore the impact technology is having on the financial services industry. http://www.tradestreaming.com/subscribe Here's my discussion with Sionic Mobile's Ronald Herman.

Welcome to the Tradestreaming podcast. I'm Zack Miller. Today's episode is a first for the podcast. We're talking about regtech, the technology that enables a lot of the other types of fintech — lending, moving money, investing. Our guest today is serial entrepreneur Stephen Ufford. He's started and exited multiple companies in the consumer credit and data space. His latest endeavor is Trulioo, a Canadian regulatory technology firm that was cofounded in 2010. Trulioo verifies online identity of individuals, enabling trust and safety online as fraud and compliance systems worldwide use this information for all kinds of financial purposes. We talk about different approaches to regtech, how these technologies will impact the financial industry for years to come, and Steve's vision for vastly more democratized financial services and products. You can get this episode of the podcast, as well as over 140 previous episodes in our archive, at our website, www.tradestreaming.com. If you get value out of these episodes, please take a minute to rate us on iTunes. Doing so, helps other people find us. We're also available on SoundCloud. Also, if you're not signed up for our newsletter, subscribe now. 10,000 industry professionals read The Tradestreaming Tearsheet every week to explore the impact technology is having on the financial services industry. http://www.tradestreaming.com/subscribe Here's my discussion with Trulioo's Steve Ufford.

Something curious just popped up on our inevitable march toward mobile banking. Adoption kind of hit a wall. Sure, a lot of early adopters are comfortable using their smartphones to transact but seems an older demographic just isn't taking to digital channels as much. Is that them or is it the fact that banks haven't found the right formula to serve them yet? We're going to get to the bottom of these trends with our guest this week on the Tradestreaming Podcast, Bain's Gerard du Toit. He leads the consulting firm's banking practice in North America as well as the firm's customer experience products globally. At the intersection of those two specialities, Gerard spearheads the firm's research into customer loyalty in retail banking. The global 2016 version of Bain's Customer Loyalty in Retail Banking report forms the basis for much of our discussion today. Go here to access the report: http://www.bain.com/publications/articles/customer-loyalty-in-retail-banking-2016.aspx You can get this episode of the podcast, as well as over 140 previous episodes in our archive, at our website, www.tradestreaming.com. If you get value out of these episodes, please take a minute to rate us on iTunes. Doing so, helps other people find us. We're also available on SoundCloud. Also, if you're not signed up for our newsletter, subscribe now. 10,000 industry professionals read The Tradestreaming Tearsheet every week to explore the impact technology is having on the financial services industry. Subscribe here: http://www.tradestreaming.com/subscribe

Welcome to the Tradestreaming podcast. I'm Zack Miller. In our coverage of bitcoin and supporting blockchain technologies, it's clear that the hype way overshoots what's actually happening on the ground. So, to better understand how companies are actually interacting with distributed ledger tech, we went to Kris Hansen. Kris is a senior principal at SAP, focused on financial services at the global software player. In his role on the value engineering team, he identifies ways that digital approaches can be used to find interesting opportunities to create disruptive business value. A self proclaimed “recovering” chief architect of a bank, he brings an interesting perspective on changing business models and technology platforms in financial services. You can get this episode of the podcast, as well as over 130 previous episodes in our archive, at our website, www.tradestreaming.com. If you get value out of these episodes, please take a minute to rate us on iTunes. Doing so, helps other people find us. We're also available on SoundCloud. Also, if you're not signed up for our newsletter, subscribe now. 10,000 industry professionals read The Tradestreaming Tearsheet every week to explore the impact technology is having on the financial services industry. Subscribe at http://www.tradestreaming.com/subscribe Here's SAP's Kris Hansen.

While some banks and fintech professionals are still just talking about embracing new directions with their businesses, Scarlett Sieber and BBVA are doing just that today. Scarlett is the senior vice president of global business development and she's created a live case study of reengineering an incumbent bank to become the center of a technology ecosystem. In Scarlett's case, she's helping BBVA to harness the innovation of external partners as well as bring in-house the core technology and design skills to take the bank into the future. Scarlett presented at the Tradestreaming Money conference in NYC in November of 2016. The audio you're about to hear was part of her talk about building financial ecosystems with leading banks at the center. You can get this episode of the podcast, as well as over 130 previous episodes in our archive, at our website, www.tradestreaming.com . If you get value out of these episodes, please take a minute to rate us on iTunes. Doing so, helps other people find us. We're also available on SoundCloud. Also, if you're not signed up for our newsletter, you're going to want to. Sign up. 10,000 industry professionals tune in every week to explore the impact technology is having on the financial services industry.

Blockchain may be nearing the peak of its hype cycle but much of the hubbub is just that — top financial firms are still just testing distributed ledger technology, trying to figure it out and understand its potential. Few understand how the world is changing like David Shrier. David is the managing director of MIT Connection Science and the author of a new book called Trust Data: a new framework for identity and data. You can get it at Amazon: http://a.co/7yBpXBj David Shrier presented at the Tradestreaming Money conference in NYC in November of 2016. The audio you're about to hear was part of his talk on moving beyond the blockchain hype. You can get this episode of the podcast, as well as over 130 previous episodes in our archive, at our website, http://www.tradestreaming.com/podcasts/page/1 . If you get value out of these episodes, please take a minute to rate us on iTunes. Doing so, helps other people find us. We're also available on SoundCloud. Also, if you're not signed up for our newsletter, you're going to want to. Sign up. 10,000 industry professionals tune in every week to explore the impact technology is having on the financial services industry. Go here to subscribe: http://www.tradestreaming.com/subscribe

On this week's podcast we have Citibank's Julie Booth. She is a senior vice president in the cards group focused on social and content strategies for North America. She spoke at the Tradestreaming Money Conference in November. Her presentation described how marketers at leading financial firms can target customer passion points. Julie's team works to create social ambassadors — customers who scream from the mountain tops how happy they are to be working with Citi. Julie describes Citi's surprise and delight campaigns that identify social opportunities to provide extraordinary service to a customer. From there, social teams encourage happy clients to share their experiences with their own networks. Listen through to the end as Julie fields a couple of interesting questions from the crowd. You can get this episode of the podcast, as well as over 130 previous episodes in our archive, at our website, www.tradestreaming.com. If you get value out of these episodes, please take a minute to rate us on iTunes. Doing so, helps other people find us. We're also available on SoundCloud. Also, if you're not signed up for our newsletter, run, don't walk over to our website, and sign up. 10,000 industry professionals tune in every week to explore the impact technology is having on the financial services industry.

On this week's episode of the podcast, Tradestreaming reporter Josh Liggett interviews Mark Ranta, the global head of digital banking solutions at ACI Worldwide. Mark's responsible for the day-to-day management of the consumer digital banking offerings within ACI Josh and Mark discuss tough issues about the changing payments landscape, zeroing in on blockchain and distributed ledger technology. Mark shares his views on the acceleration of payments and what's really holding things back. Can blockchain really be the future payment rails? Listen on to find out. You can get this episode of the podcast, as well as over 130 previous episodes in our archive, at our website, www.tradestreaming.com . If you get value out of these episodes, please take a minute to rate us on iTunes. Doing so, helps other people find us. We're also available on SoundCloud. Also, if you're not signed up for our newsletter, subscribe now . 10,000 industry professionals read us every week to stay on top of technology trends and the impact technology is having on the financial services industry.

Welcome to the Tradestreaming Podcast. I'm Zack Miller. Cristina Alesci joins me on this week's show. Cristina is a television and digital correspondent for CNN and CNNMoney. She covers the companies and business leaders that influence everyday life and unravels the complexities of Wall Street and corporate America. Cristina joined us at this year's Tradestreaming Money Conference, November 14th in New York City. We talked about a lot of things, from the Wells Fargo scandal to the changing role of the neighborhood bank branch. Our discussion about the prominence, or lack thereof, of women on Wall Street— and in whose hands it is to change things — kicked off a lot of discussion on social media afterward. You can get this episode of the podcast, as well as over 130 previous episodes in our archive, at our website, www.tradestreaming.com. If you get value out of these episodes, please take a minute to rate us on iTunes. Doing so, helps other people find us. We're also available on SoundCloud. Also, if you're not signed up for our newsletter, run, don't walk over to our website, and sign up. 10,000 industry professionals tune in every week to explore the impact technology is having on the financial services industry.

Last week, we hosted our first conference, the Tradestreaming Money Conference. We had hundreds of top speakers and attendees from the largest financial institutions like Vanguard, US Bank, Goldman Sachs, JP Morgan, NY Life, and Fidelity a join us to talk about reigniting growth in our industry. Those discussions took different forms. Some of our sessions talked about the state-of-the-art in marketing. What are current best practices to acquire and retain new customers? Other sessions focused on how to drive more innovation within large financial institutions and attract new top talent. All in, it was a great event to learn, network, and collaborate. Ron Shevlin, Director of Research at Cornerstone Advisors was one of those speakers. An analyst's analyst, Shevlin has been covering the financial services space for 25 years. One of the things I appreciate most about Ron is his no-nonsense delivery style. He frequently questions consensus thinking, going deeper and more honest into many of the hot-button issues our industry faces. He shares those views on his blog, Snarketing 2.0 Shevlin participated in a unique format session at our conference called Pardon the Interruption. Unscripted and unprepared, I threw various words and concepts at him, letting him riff off of them for a minute in front of our audience. The following recording joins that conversation part way through. You can get this episode of the podcast, as well as over 130 previous episodes in our archives of the Tradestreaming Podcast, at our website, www.Tradestreaming.com. If you get value out of these episodes, please take a minute to rate us on iTunes. Doing so, helps other people find us. We're also available on SoundCloud. Also, if you're not signed up for our newsletter, run, don't walk over to our website, and sign up. 10,000 industry professionals tune in every week to explore the impact technology is having on the financial services industry.

This episode of the Tradestreaming Podcast is a bit different than our others. You'll hear multiple voices in addition to host, Zack Miller. These voices are the reporters behind Tradestreaming covering how technology is impacting the business of big finance. This week we zero in on blockchain with Tradestreaming's payments reporter, Josh Liggett. Josh drills down on his monthly Blockchain Hype Meter (http://www.tradestreaming.com/changing-payments/blockchain-october-hype-meter-zcash-for-all ), which looks at how the mainstream media covers the space in an effort to distill signal from the noise. To be sure, distributed ledger technology portends to be super transformative -- but there's a vast distance between there and here. We talk about the cryptocurrency Zcash and why there was so much excitement around its launch. We'll also chat about the growing influence of just a handful of people on the future of the blockchain. You can get this episode, as well as another 130 episodes in our archives, here: http://www.tradestreaming.com/podcasts/page/1 Sign up for the Tradestreaming newsletter here: http://www.tradestreaming.com/subscribe