Greater Good Radio - Connect, Learn, Heal, and Grow

“What I saw in the Concierge at Ward was an opportunity to build relationships,” says Pono Shim, who has worked for Ward Properties for 17 years. Seeing an open door to entrepreneurship, Pono accepted the concierge service for the Ward 16 Theatre, becoming its first strategic partner—and beyond this, he saw a brighter prospect in being able to bring individuals and businesses together. Today, the Concierge Services at Ward plays an important role in meshing people and building stronger ties within the Islands’ populace—and what started as a way of “keeping in touch” with friends and family has grown into a database of over 10,000 long term and trusted relationships. Officially opening in August of 2001, the company strives in building value to consumers and revenues for partnered businesses and organizations. According to Pono, the primary focus of their business operations has relationship marketing at the core. By serving customers they hope to build trust and loyalty, and through the developed relationship build unique marketing programs. In this interview, Pono shares one of his experiences as a volunteer on the committee that chaired the Ho’olaulea at Kamehameha Schools. One of their projects is a food drive for the poor. As Pono makes an inventory of their collection, he comes across a plastic bag, which contains a cup and a half of flour. Pono explains that this donation is probably the most important of all they have collected. The person who has donated it has probably given all or most of what he or she has. Greater Good Radio brings Pono Shim, entrepreneur and relationship marketing advocate, and his story about acceptance and invitation. Listen to this interview and hear more about his narration, which has been included in The Greater Good: Life Lessons from Hawaii’s Leaders. All these and more only here on Greater Good Radio. BIO: Pono Shim is the marketing executive and founder of Concierge Services at Ward. Son of Alvin Shim, labor law specialist and attorney, and mother Marion Heen Shim, daughter of Honolulu City Councilman, Ernest Nalani Heen Sr, and her brother Walter Heen, Pono credits his business acumen and sound value system to God and his amazing family mentored environment. In his desire to bring the same five-star standard to the residents of Hawaii, Concierge Services was conceived, and Ward Cinema became its first strategic partner Utilizing the current and constantly evolving email network, as a means of communication, products and services are developed in response to his network of membership-for-value business. Developing a reservation system for the largest cinema in the state, he expanded his membership services to include specials and discounts for his valued friends and network, from like-minded businesses who share his vision to provide the people of Hawaii products that are priced to accommodate the budgetary constraints of calling Hawaii their home. Hotel concierge services which were exclusive to the visitor, is now provided to the resident, through Concierge Services, with products that are designed and priced with the local consumer in mind. In response to the growing needs of this network, he met with neighboring businesses to learn about their products and services and collaborated on developing a value packed package with Ryan’s Grill & Bar, Dave & Buster’s, and Border’s Books, to name a few. His constant update of more products and services has stirred interest in this new advertising venue, by many resident consumer driven businesses and the membership-for-value business model standard is the focus of developing new partnerships. This model is fueled by his passion to improve the quality of life for the youth and future generations of Hawaii. Based on his standard of excellence philosophy, Pono has translated this to be service, loyalty and sensitivity,

Kate Hogle - President and Media Director of KWME

Kate Hogle has worked in radio and TV sales until 1998 when she made a life changing decision of running her own business. In that year, she started Ohana Media Partners with Kit Warrington. Kate currently sits as president and Media Director of KWME, having acquired the company in 2002. Kate runs KWME with three employees. Through hard work, persistence, determination, and the foresight to grow and change with times, she has retained and grown the company’s clients, some of which have been with them for more than 26 years. Her community involvement includes more than half a decade with Aloha United Way and Women in the World (New Hope), and three years with MDA Lock Up, and two years with Marriage Builders (New Hope). Greater Good Radio brings Kate Hogle, who has been an account executive for more than 17 years prior to entering business, as she talks about hiring people of high potential and investing in their growth and development as an employee. Kate says that even though she has stumbled and fallen, having good individuals around her has helped in steering her back to the right path. “Not everything was successful,” she says. “I tripped and stumbled along the way on certain things but for the most part I think what makes the difference is the people that I work with, really investing in them; and then the clients that we’ve been able to grow; and keeping with the times of the different things that I do.” In this interview, Kate reveals how developing and maintaining good rapport with employees, and customers and clients make all the difference in protracting growth and achieving objectives. Listen now and find out more — with a special rendition of Kate’s musical prowess — only here on Greater Good Radio. BIO: Kate Hogle sits as president and media director of KWME. Kate has more than 17 years of account management experience. She is a member of the Hawaii Broadcasting Association, Hawaii Advertising Federation, and other targeted organizations. Kate’s community involvement includes seven years of media placement for Aloha United Way, and seven years of Leading Women In The Word, Bible Studies at New Hope. · Kate Hogle joined KWME in 1998 as an account executive · Kate became president and media director of KWME in 2002 · She has 17 years of account management experience including media buying and media sales experience. · Kate was raised in Hawaii, graduating from high school at Maryknoll in 1987. · She received her Bachelor’s degree from the University of Southern California (1991) · She was awarded a four-year scholarship USC for Drama andCinematography · Kate taught sales training seminars for Oceanic Time Warner, including consultant selling and customer service care · She is involved with the Hawaii Broadcasting Association, Hawaii Advertising Federation, and other targeted organizations. · Her community involvement includes 7 years of Media Placement for AUW, 3 Years of MDA Lock-up, and 7 years of Leading Women In The Word, Bible Studies at New Hope · Kate grew up in a family involved in the media. Her mother was in radio sales. Throw to break 1…2… Thanks, we’ll talk more about that after the break. · She worked in California out of college at Aetna Health plans Admin Assistant moved into marketing. · Kate moved back to Hawaii after the LA riots · She worked in Radio and TV sales with success until 1998 when I made a life changing decision to start my own business · In 1998, she started Ohana Media Partners and partnered with Kit Warrington of KWME · She got married to Scott Hogle who is also in the media in 2000 · Kate runs KWME with three employees · Through hard work, determination, and the foresight to grow and change with the times, she has retained and grown KWME’s core of 20 clients,

Marc Tilker - President and Chief Executive Officer of the Marathon Group of Companies

Marc C. Tilker is president and chief executive officer and one of the principal owners of the Marathon Group of Companies. The Marathon Group is composed of BEI Hawaii (Hawaii’s largest distributor of industrial chemicals, fertilizers, and agricultural products); HT&T Hawaii (Hawaii’s largest heavy and medium-duty truck dealer) including Peterbilt, Volvo and GMC dealerships and BES (BEI Environmental Services) which was sold in December 2005. Marc spent 10 years with C. Brewer & Company, Ltd. most recently as Executive Vice President and Chief Financial Officer of Brewer Environmental Industries LLC, a $100 million diversified corporation operating on Oahu, Kauai, Maui, and Hawaii with satellite offices in Guam, Tokyo and Seattle. Prior to that Marc was with Deloitte and Touche in Honolulu. In addition to his business achievements, Marc’s community service activities have included serving as a trustee or director of the National Multiple Sclerosis Society, American Cancer Society, Junior Achievement of Hawaii, Temple Emanu-El, Hawaii State Chapter of the American Red Cross, Gift Foundation, Hawaii Business Roundtable, Chamber of Commerce of Hawaii, Tilker Medical Research Foundation, Hawaii Nature Center and the Board of Water Supply. Marc is also involved in the capital or fundraising campaigns for the Girl Scouts, Goodwill Industries and Central Union Pre-School. In this Greater Good Radio exclusive, Evan and Kari talks to Marc Tilker about the birth of the Marathon Group of Companies and how it has developed to become a multi-industrial conglomerate. We get to learn about the value of persistence and tenacity from Marc who in his younger days have tried, failed, but never give up to achieve his entrepreneurial objectives. Hear more from Marc as he reveals the importance of giving back to the community and why business partners should support each other’s passions outside the four corners of the office. “I felt like it was not an obligation but it was important,” Marc says. “I made sure that my partners understood that it was important and it should be important to the company and they agreed – that the community can benefit and therefore the company should benefit and they were all for it.” Listen now and find out more only here on Greater Good Radio. BIO: Marc C. Tilker is the President and Chief Executive Officer and one of the principle owners of the Marathon Group of Companies, which include: · BEI Hawaii (Hawaii’s largest distributor of industrial chemicals, fertilizers, and agricultural products) · HT&T Hawaii (Hawaii’s largest heavy and medium-duty truck dealer) including Peterbilt, Volvo and GMC dealerships Prior to the buyout of these companies Marc spent 10 years with C. Brewer & Company, Ltd. most recently as Executive Vice President and Chief Financial Officer of Brewer Environmental Industries LLC a $100 million diversified corporation operating on Oahu, Kauai, Maui, and Hawaii with satellite offices in Guam, Tokyo and Seattle. He had major responsibilities for profits, cashflow, and expense management as well as financial and internal controls and reinvestment opportunities, including acquisitions, joint ventures, and mergers. In addition to his business achievements, His community service activities have included: · Board of Trustees, National Multiple Sclerosis Society – Past · Board of Directors, American Cancer Society – Past · Board of Directors Junior Achievement of Hawaii – Past · Board of Trustees, Treasurer and Vice President, Temple Emanu-El of Hawaii – Past · Pacific Century Fellow (class ’98) · Institute of Internal Auditors (IIA) – Past · Financial Executives Institute (FEI) – Past · Board of Trustees, Treasurer Queen Victoria Association – Past

Chris Harris - Partner at Shredex LLC, IslandShell LLC, and Intech Management

Any one can be of service to others and to the environment in their own special way. Regardless of financial and physical capacity, an individual may perform a civic duty by getting down to the basics. For Chris Harris, one of the partners at Intech Management, Shredex and Island Shell, it is by collecting trash during a leisurely walk along the beach. Having a strong connection with the ocean, Chris volunteers for the Surfrider Foundation and has been involved with the Blue Water Task Force doing water testing back in college. Albeit not as actively involved as he hopes, Chris tries to fulfill his share to that piece of community obligation the best way he normally can by picking up rubbish. “I’m not as active as I’d like to be in the Surfrider Foundation but when they had the beach clean up days, I definitely participate in that,” he said. “On a personal note, everyday when you go to the beach you can make a big difference just by picking trash up – just by breaking it down to the real basic stuff.” Greater Good brings Chris Harris, serial entrepreneur, to the airwaves talking about the importance of providence and care for nature. In this interview, Chris mentions how he has learned to save and shares to listeners how he has come to value investing in the future. Find out more about Chris’ involvement in the community and the environment—and how his companies’ activities interweave to provide an effective and efficient production process. All these and more only on Greater Good Radio. BIO: An entrepreneur at heart, his core business philosophy focuses on privacy protection and environmental preservation through recycling. He has been in business since 1995 with a transport and parking company, and has gathered much experience and knowledge, which led to innovative ventures in Hawaii. He is co-owner of the only company in the State that makes products from recycled paper, Intech Management. Please welcome to Greater Good Television, Chris Harris. · Chris Harris is a partner at Shredex LLC, IslandShell LLC, and Intech Management · Displaying adeptness in entrepreneurship, Chris has founded and managed several other organizations mostly in the mainland · He was a partner at Santa Barbara Parking Company, Mission Security & Control, and Shredex LLC in California. · Chris and his companies are veered towards environmental preservation · Intech began recycling old newspaper, cardboard and phone books into hydromulch, insulation and oil change boxes 15 years ago · He is a member of the Board of Directors for Young Business Council and a member of National Association for Information Destruction (NAID) · Chris is affiliated with the Association of Records Managers and Administrators (ARMA), and American Society for Industrial Security (ASIS) · Chris was born on October, 1972 in Orange County, California · He majored in Geography and received his Bachelor’s degree in UC Santa Barbara · Through his company, Chris runs a Bi-Annual Free Community Shred Days for Oahu, Maui, Big Island and Kauai · He is actively involved with Aiea-Pearl City Business Association, and a participant to the Annual Participant in Friendship Paddle, and Surfrider Foundation · Chris is married to Michelle since 2000 · Chris enjoys surfing, paddle boarding, kite surfing, trail riding and hiking with his wife · Chris and his family currently resides in Kailua · Chris looks up to his father, grandfather, John Wayne, and anyone who is serving the army · His favorite books are Fish! A Remarkable Way to Boost Morale and Improve Results, The Ultimate Gift, Uncommon Ground, and Who Moved My Cheese! Links: Listen on Youtube:

Ron Nagasawa - Publisher of MidWeek, HILuxury Magazine and iflygo.

Ron Nagasawa joined then fledgling Midweek in 1984 as a sales assistant. Staying with the company for 24 years, Ron has seen the growth and development of the publication, which today has more than half a million in circulation. Ron stepped up as publisher in 2001. In this Greater Good Radio interview, he talks about the beginnings of his career working for a foundation catering to disabled children in California. Moving to Hawaii as a teacher for the Department of Education, Ron has worked with special children, which touched his heart and taught him many valuables lessons in life. Ron also talks about how he has landed the job at MidWeek. He shares how the publishing company enacts a community service—being an effective tool in disseminating information. He mentions the magazines Most Wanted in Hawaii issues, which has gathered a well-deserved applause from civic groups and anti-crime organizations particularly the Crime Stoppers. “It’s really effective and I think one year we had a 100 percent capture rate but every year it’s really very high and we’ve received awards from Crime Stoppers for being an effective media,” Ron said. “In that sense again, it’s just really a tool by which we can help serve the community.” Listen to this interview and find out more—only here on Greater Good Radio. Please visit www.midweek.com. And have your copy of The Greater Good: Life Lesson’s From Hawaii’s Leaders signed today, November 17, 4pm at Borders Ward Ave. For more information, please visit www.greatergoodbooks.com. Watch Senator Daniel Inouye today, November 17, and tomorrow, November 18, at 4.00pm on KGMB9. BIO: Short Bio: Ron Nagasawa Publisher of MidWeek, HILuxury magazine and the inflight magazine for go! airlines, iflygo. Senior vice president of Oahu Publications, Inc. (Honolulu Star-Bulletin). MidWeek columnist and writer of What’s Next. Leilehua high school graduate, been with MidWeek since 1984 (23 years). Born in Honolulu in 1958 (currently 48 years old), military dependant (father was in the Army) so I’ve lived in New Jersey, California and Okinawa. Have a mixed bag of occupations starting with picking pineapple in Wahiawa, worked for Foodland, Honolulu Book Shops and sold suits at McInerny Ala Moana. Was a certified Emergency Medical Technician with the City & County of Honolulu. Worked in special education for the DOE and was a councilor for the Foundation of the Junior Deaf and Blind in California. Married (this year makes 20 years) with two children, an 18-year-old son who just graduated from Maryknoll high school and a 10-year-old daughter. Links: Listen on Youtube:

Stan Masamitsu - President of Tony Hawaii Automotive Group

Stan Masamitsu not only inherited a thriving business in a dynamic industry, he has also been imbibed, through his parents, with a heart and mind veered towards helping other people—albeit initially, Stan’s intention of joining non-profits was to publicize his company. But to Stan, being able to contribute in a charitable way has had its greater fulfillment. “As I was getting involved in some of these non-profits I have personal satisfaction in knowing that I could be of assistance to somebody,” he said. Stan is the brain behind Tony Group Autoplex, Hawaii’s first auto mall. Stan conceptualized, built, and relocated dealerships into the complex, which began servicing the public in 2001. He was named “40 under 40” Business Leader of the Year by Pacific Business news in 2006. In 2007, Stan is nominated for the Time Magazine Quality Dealer Award. In this Greater Good Radio exclusive, Stan talks about the pros and cons of being the “boss’ son” and how he has proved himself worthy of being the company’s top honcho. He also shares the value of being able to physically be in contact with his employees, which number to more than 500 individuals. “I don’t have an opportunity to talk to a lot of customers on a daily level so what I end up doing is more trying to have a connection with the people I work with so they basically become the extension of me,” he said. “Just walking around or going on lunch with them or publicly recognizing them with something good that they did.” All these and more only here on Greater Good Radio. And have your copy of The Greater Good: Life Lesson’s From Hawaii’s Leaders signed on Tuesday, November 13 at 6pm at Barnes & Noble Ala Moana, and Saturday, November 17 at 12.00pm at Borders Ward Ave. For more information, please visit www.greatergoodbooks.com. Watch Konishiki, former sumo wrestling champion and founder of the Konishiki Kids Foundation, today, November 10, at 4.30pm on KGMB9. BIO: EXPERIENCE: LOS GATOS HONDA, Los Gatos, CA and SOUTH COAST ACURA, Costa Mesa, CA. Management Trainee (1992-94) · Positions held include Salesperson, Detailer, Parts Counterperson, Parts Warehouseperson, Parts Driver, Cashier, Receptionist, Business Office Clerk, and Customer Service Coordinator. TONY HONDA, Aiea, HI. Assistant Used Vehicle Manager (1994-95), Finance Manager (1995), Sales Manager (1995-96) TONY GROUP, Waipahu, HI. President (1996-Present). · Restructured company to divest unprofitable entities to focus on core businesses (1998-2000). · Consolidated Hawaii operations into one contiguous location (2000). · Conceptualized, built, and relocated dealerships into Hawaii’s first auto mall, Tony Group Autoplex (2001). · Member of Volkswagen’s Wolfsburg Crest Club (2003) and winner of Honda’s President’s Award (2004), the respective manufacturers’ highest dealership honor for overall excellence. · Expanded Autoplex and opened Tony Hyundai (2004) and Autoplex Car Wash (2005). · Pacific Business News’ “40 Under 40” Business Leader of the Year (2006) · Hawaii’s #1 volume Honda (2001, 2003-06), Volkswagen (2001-2006), and Hyundai (2005-2006) dealerships. Nissan sales volume rank amongst the top 50 retailers in the U.S. (2005-2006). · Time Magazine Quality Dealer Award, Hawaii nominee (2007) EDUCATION: UNIVERSITY OF SOUTHERN CALIFORNIA, Los Angeles, CA (1987-90; 1991-92). B.S., Business Administration with emphasis in Management and Human Resources. WASEDA UNIVERISTY, Tokyo, Japan (1990-91). Exchange student. NATIONAL AUTOMOBILE DEALERS ASSOCIATION (NADA) DEALER CANDIDATE ACADEMY, McLean, VA (1993). 1-year work/study course divided into 6 1-week sessions covering all phases of automotive dealership operations and management. COMMUNITY ACTIVITIES: YOUNG PRESIDENTS ORGANIZATION (YPO),

Barron Guss - President and Chief Executive Officer of ALTRES

Greater Good Radio brings Barron Guss, president and chief executive officer of Hawaii’s largest human resources company, ALTRES. During his free time, he can be found putting his imagination to work in design and technology projects. He is a holder of three U.S. patents including a baby bottle design and a microchip-based, radio-frequency time and attendance system. He also designs radio control model aircraft and is invited to do flight demonstrations throughout the world. On top of his seemingly busy lifestyle, Barron actively supports the Muscular Dystrophy Association, Parents and Children Together (PACT), Blood Bank of Hawaii, and Adopt-a-Platoon. He is currently President of the Board at Academy of the Pacific in Honolulu and is the former President of Temple Emanu-El in Honolulu. He is Rotarian and a lifetime member of the Academy of Model Aeronautics. In this interview, Barron talks about the importance of mentorship and open communication between family members involved in business. He says that it is essential for parents to open up to their children and talk to them about their decisions and the reasoning behind their choices. “I’ve noticed in a lot of family businesses that the parent themselves forget to tell the child what they’re thinking; they forget to tell the child why they do things,” Barron says. “I think what happens is parents assume – because this is my child, this is my offspring, they’re supposed to think like me, be like me, a chip off the old book.” “Communicate to your children – let them know specifically why you’ve made the choices,” he adds. Learn more about the different hues of family-run businesses and Barron Guss’ view about succession and why it does not necessarily have to be your own children to sit next at the helm. All these only here on Greater Good Radio. BIO: Barron Guss is the President and CEO of ALTRES, Hawaii’s largest human resources company, serving hundreds of client companies and thousands of worksite employees on six islands. His father Bill Guss founded ALTRES in Honolulu in 1969 as a staffing services firm, and in the late 1980s, Barron Guss launched the company’s professional employer organization (PEO) division to provide outsourced human resource administration services. Since that time Mr. Guss has served the PEO industry and Hawaii’s employers through his lobbying efforts on both federal and state levels. In addition he is a former board member of the National Association of PEOs (NAPEO) and a current board member of ESAC, the national accreditation body for PEOs. In 2000 ALTRES was ranked the #1 PEO in the nation by Professional Employers Journal. When he’s not helping client companies find a better way of doing business, he can be found putting his imagination to work in design and technology projects. He is a holder of three U.S. patents—including a baby bottle design and a microchip-based, radio-frequency time and attendance system. He also designs radio control model aircraft and is invited to do flight demonstrations throughout the world. Mr. Guss enjoys family time with his wife Dede, and children, Raquel 18, Zachary 16, and Madison 15. He has a long history of volunteerism, including active support for the Muscular Dystrophy Association, Parents and Children Together (PACT), Blood Bank of Hawaii, and Adopt-a-Platoon. He is currently President of the Board at Academy of the Pacific in Honolulu and is the former President of Temple Emanu-El in Honolulu. He is Rotarian and a lifetime member of the Academy of Model Aeronautics. Links: Listen on Youtube:

Dustin Sellers - President of Business Development and Marketing for ProService Hawaii

Greater Good Radio brings to the airwaves Dustin Sellers, co-founder of ProService Hawaii, one of Hawaii’s largest outsourced employee administration companies. In this interview, Dustin talks about the inception of ProService and its “soulful” origin – having been founded in the outer islands. He shares his opinion about soccer and why he believes that the state will be able to produce top-notch talents to represent the whole country. Dustin likens the sport to business, which he says “is a long game with a few goals that make all the difference”. ProService Hawaii represents close to $200 million in payroll with the average company having 20 or less employees. Dustin leads this dynamic organization in both its business and community endeavors. “We spend about 300,000 dollars a year in the traditional large charitable donations but we do a lot of giving back to the community through giving our services for free,” Dustin says. “There’s a number of organizations that we’re talking to now that we feel are doing really unique things in the market place where we can actually provide our services for free; giving them great healthcare rates, great workers comp rates, great TDI, in a way that they could not afford normally because they’re non-profits.” Dustin is on the advisory council for the Nature Conservancy and on the board of directors for Honolulu Bulls. Listen and find out more about Dustin Sellers with his stories on the ups and downs of being an entrepreneur. BIO: DUSTIN SELLERS, President Business Development & Marketing A passionate entrepreneur and loyal kama`aina, Dustin Sellers serves as president of business development and marketing for ProService Hawaii. With more than 15 years of senior level management experience, he is responsible for business development, marketing and client service for the state’s largest outsourced employee administration company. Prior to joining ProService Hawaii, Sellers served as general manager and senior director of marketing for Ingenio/Keen, Inc. a start-up e-commerce company in San Francisco. While there, he oversaw all aspects of key revenue producing categories for the $90-million company, growing the business 110 percent during his tenure as general manager. Before that, he worked as a senior manager for Potomac Partners in Los Angeles and manager/senior consultant for Braxton Associates/Deloitte Consulting in Los Angeles and Chicago. In addition, Sellers previously worked for the family business, Sellers Advertising, in Honolulu. As director of account service and new business development, he managed client account teams for Outrigger Hotels Hawaii, Victoria Ward Centres, Westin Hotels, Meadow Gold Dairies, Avis Rent-A-Car and Burger King. Born and raised in Honolulu, Sellers is a graduate of Punahou School. He earned his bachelor’s degree in business administration from the University of Southern California and a master’s degree in business administration from the Kellogg Graduate School of Management at Northwestern University. Sellers resides in Hawaii with his wife Lisa and three children, and enjoys spending his spare time surfing, skiing, playing soccer and fishing. Links: ProService Hawaii Listen on Youtube: