The Curated Experience
Summary: You can't escape customer experience, the best place to learn how to improve customer experience and customer service is on Amas Tenumah's Show.
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- Artist: Amas Tenumah
- Copyright: All rights reserved
Podcasts:
Episode 4 - Outsourcing Is Broken And How To Fix It | File Type: audio/mpeg | Duration: 32:20
Nick Jiwa joins us to talk about outsourcing, and why it needs to be fixed for the sake of the customer. What are the implications for the customer experience? Does outsourcing make sense for some or most? If so why are the relationships so toxic?
Episode 3 - Stop asking for Customer Feedback | File Type: audio/mpeg | Duration: 16:38
Asking customers for feedback is completely useless. Why then do most organizations continue to do it?
Episode 2 - The End Of Jobs With Mike Muson | File Type: audio/mpeg | Duration: 32:20
Technology is wonderful until it is not, how does this impact customer experience, I think the next iteration of IVR will be a job killer. Mike Muson tells me to get off the ledge.
Episode 1 - Stop Pretending to care about CX | File Type: audio/mpeg | Duration: 07:26
Let's get really intentional about the customer experience.
