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Dots, Lines & Destinations » Podcast

Summary: Exploring the world with points, miles and a bit of crazy.

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Podcasts:

 DLD 272: Customer service is hard | File Type: audio/mpeg | Duration: 47:44

Travel in India is hard. And when it goes sideways it can go really sideways. A mix of delays and cancellations took its toll on Seth's adventures this week and it is almost hard to believe how some of it played out. Fortunately, the good bits are making up for the bad pretty well. * Cathay Pacific will operate some Air New Zealand flights in Q1 2020* Qantas picks A350-1000 for Project Sunrise; Fozz questions the engine reliability optimism included in that decision* E175-E2 first flight made its first flight* The 737 MAX faces a production halt in January owing to the extended recertification process* AA is telling flight attendants to not be complete idiots about selling CCs* Super Shuttle shutting down* Apparently Thomas Cook owes $12bn* A coupe new routes, including PDX-LHR on BA (5x weekly) and SFO-DUB on UA (daily) starting in 2020 Enjoy the show!

 DLD 271: Succession and success | File Type: audio/mpeg | Duration: 45:35

How much does the CEO matter when someone else is pulling most of the strings? United Airlines is about to find out as succession planning will see Scott Kirby take over as CEO in early 2020. Also in this week's show: * United orders the A321XLR to replace its 757s. What does this mean for TATL service from IAD/EWR? And for Boeing's NMA??* Aeroflot's new A350 cabins look pretty swanky* American Airlines is adding routes that don't touch a hub* South African Airways is still on the brink of collapse, but now officially so* Canada's Harbour Air made history with the first electric commercial aircraft flight* DrukAir flies the only planes between Singapore and East Timor, which is slightly strange for a Bhutanese airline* Seth went to Bhutan and had an interesting trip Enjoy the show!

 DLD 270: Thanksgiving travel is crazy. Literally. | File Type: audio/mpeg | Duration: 44:06

Flying on Thanksgiving Weekend can be a crazy experience. But this year it seems someone took one of those idiotic "how to get upgraded for free" stories a bit further than they probably should have. [powerpress[ Also in this episode: * India's IndiGo continues to have trouble with its P&W engines on the A320neo, to the point that regulators want to ground older frames awaiting replacement engines. But it might also be possible to fix the problem simply by not running them so hard.* EL AL will try Melbourne service in Summer 2020, with some technical and routing challenges along the way* The FAA wants to have more control over the 737 MAX return to service, including individually approving each aircraft before Boeing delivers them to airlines.* Hong Kong Airlines is in a world of financial troubles, with the IFE system offline because it cannot pay for the content and regulators threatening to shut it down if more money doesn't show up this week.* Norwegian's long-haul operations will soon drop Copenhagen and Stockholm as European gateways, closing routes that launched the airline's 787 services. But it could also launch service at Heathrow with a trio of weekly slot pairs in Summer 2020.* The A350-1000 got a boost in the total seating capacity, which is probably bad news for your hips and knees. A fun, brief anecdote from Bhutan is also in the mix this week; more to come on that front eventually. Enjoy the show!

 DLD 269: The Bob Seger special | File Type: audio/mpeg | Duration: Unknown

No, we're not the first people to make that joke about a trip to Kathmandu (and beyond in Nepal). But Seth is there now and having way too much fun so we're talking about it, including the different types of hotels and tour options and how to get over some travel fears it might cause. Also in this episode: * Emirates placed/refined some orders – both Boeing and Airbus – at the Dubai Air Show and they raise questions about its fleet planning process* The 737 MAX is still a mess, as are aircraft engines. Can the MAX avoid the DC-10 experience? And why was Muilenburg so bad testifying in Congress last month?* Chinese airline Juneyao will add a 5th freedom route Helsinki to Manchester which is an interesting choice but doesn't get us very excited* The AirAsia HQ is pretty cool. The company's decision to launch ticket sales for third party airlines is more confusing, though.* Avatar Airlines (re)applied for an operating certificate and plans to fly 747s all over the USA at super low CASM so its low fares can still make money. But there's plenty of hypocrisy in the business model and marketing message.* Seth and Stephan have thoughts about visiting Singapore* Seth shares some tales from a week exploring Nepal https://twitter.com/DotsLines/status/1198807847930339328 Enjoy the show! [wandrad adid=2] https://www.youtube.com/watch?v=wd3Mt8JBBBg

 DLD 268: I promise it isn’t a sales pitch! | File Type: audio/mpeg | Duration: 10:37

What's better than running in to a fan of the podcast in Singapore on a random business trip? Getting to chat with them about some cool technology that helps make travel better. Oh, and some fun dots and lines accumulated over the years. At the Future Travel Experience conference in Singapore this week Seth met up with Florian. He's a regular listener and works in the industry at Xovis, a company that helps monitor passenger flows through airports. The goal is to help reduce queue times and give actionable data to airports that helps them make the travel experience just a little bit better. He also spent several years living in Singapore and collected a fair number of dots and lines traveling in the region so we chat about that, too. Definitely not the typical show, but an interesting conversation, albeit a short one. We both had to get back to work.

 DLD 267: Shut down LaGuardia | File Type: audio/mpeg | Duration: 52:05

This was not on the topic list when we started the recording, but somehow we got on to the idea of shutting down LaGuardia in this week's show. Even by our standards that may have been a tangent too far gone. But still an interesting conversation. Also in this week's show: * China’s is losing billions dumping inventory into the US market. Or maybe not. The numbers are opaque as ever.* Norwegian might operate the SSJ to get access to trans-siberian routes* IndioGo adds 300 more A320neo family planes to its order book* AAdvantage members can now redeem for Premium Economy partner aAwards* The new terminal at New Orleans opens this week and it looks swanky inside* WestJet will fly YYC-FCO on its 787 for Summer 2020* IAG is buying Air Europa to boost Madrid and Latin American markets* EL AL's 747 retirement marks the end of 40+ years with the type serving the airline* Delta Air Lines has a new terminal open at LaGuardia* MSP-DLH Landline bus service with Sun Country And, as mentioned above, plenty other tangents and topics we explore. Enjoy!

 DLD 266: Ultra ludicrous-haul | File Type: audio/mpeg | Duration: 37:26

Is there a good way to describe the 17+ hour flights that seem to be proliferating? Ultra long-haul doesn't seem to be quite enough. So we're brainstorming new ideas in this week's episode. Also in this week's show: * The US government is blocking flights to most of Cuba* United Airlines hosted a Media Day event* Some interesting data on what are hubs and how they compare* Air New Zealand dumps London for Newark * Doha Airport plans its expansion* Boeing further delays 777x, cuts 787 rate (and Commercial Aircraft CEO fired)* Airbus picks up a Spirit 100 frame order  And, as always, plenty more. Enjoy the show!

 DLD 265: A luxury CRJ200 experience | File Type: audio/mpeg | Duration: 48:46

What if 20ish hour flights are neither special nor a good idea? Qantas continues to push forward with its "Project Sunrise" tests which are paving the way for nonstop service from Sydney to London and New York City. While such flights are technically possible, perhaps they're not really what the industry should be focused on today? Also in this episode: * Delta created a new product bundle called SkyMiles Select that just might help funnel more customers into the ranks of its Medallion program.* Aircraft boarding remains far more stupid an experience in the USA than elsewhere in the world.* Uber/Lyft/taxi pickups are moving at LAX and from some of the headlines you might think the world is ending. But also many airports are doing similar things and it isn't always terrible.* Swiss briefly grounded its A220 fleet for engine issues, though the carrier did not disclose exactly what happened and the planes were back in the air pretty quickly.* Southwest is raising the requirements for Companion Pass status in the Rapid Rewards program and changing a few other rules.* Aero.com is trying to woo millenials with a luxury flying experience on CRJ200s. Think it'll work?? And, as always, plenty more. Enjoy the show!

 DLD 264: Maybe it isn’t entirely awful?? | File Type: audio/mpeg | Duration: 43:18

Who had a worse week, Boeing and the 737 family or United Airlines frequent flyers?? Among the topics in this week's show: * Roaming SIM cards are still a thing and we're dipping back into an old favorite resource.* Boeing had a pretty bad week, with an Ethiopian whistleblower raising claims of questionable maintenance and training practices, Southwest pilots suing for lost wages, at least 38 older planes grounded after inspections revealed cracking in the “pickle fork,” and more. But that also led to reports of a renewed 767 using the GEnx engines from the 787 line as a possible play. Oh, and the CEO is no longer the Chairman.* Taiwanese upstart Starlux wants to deliver luxury in the sky with lie-flat beds, but its current route profile tops out at 4 to 5 hours in the sky. That’s a hard value proposition to drive, especially without the long-haul portion of the network feeding traffic.* South America will see a shift in alliances with Delta investing in LATAM. American might pick up GOL and there's a renewed push for United, Avianca, Azul and Copa to figure things out.* American Airlines shifted a bunch of management roles around; Fozz is not impressed. And, as always, plenty more. Enjoy!

 DLD 263: A Hong Kong connection | File Type: audio/mpeg | Duration: Unknown

With 4.5 hours to connect in Hong Kong there are a few options on the table. Sure, the first class lounges call, but with the Airport Express running (no guarantees these days!) a quick trip into the city to meet up with friends is also on the table. This week's show features a chat with Danny Lee, an aviation reporter based in Hong Kong, an AvGeek and generally great guy. We talk about the situation on the ground in town, with his experiences covering the protests guiding the conversation. Plus lots about airlines and some questionable judgments when it comes to favorites. Also worth noting, the situation on the ground in Hong Kong is very fluid. This conversation was recorded before the face mask ban took effect and that has changed the tone of the protests and the resulting experiences with the transit system and other bit that could affect visitors. Be safe out there.

 DLD 262: Hello from Hanoi! | File Type: audio/mpeg | Duration: Unknown

A bit of a trip report this week, with tales from Hanoi and how we got here. I know there should probably be more in here about the things we did and where we went and the flights and all the awesome experiences. Oopsie. Here's one bit about the craft beer scene that's interesting. And a few Twitter threads from Seth & Jason flying the LCCs around the country. https://twitter.com/WandrMe/status/1177763576817176577 https://twitter.com/WandrMe/status/1177832540662448128 https://twitter.com/WandrMe/status/1178877834510520320 Enjoy the show!

 DLD 261: Silent Flight | File Type: audio/mpeg | Duration: 46:35

Two airlines disappearing in a month is bad news, but that seems to be what's happening right now. Ouch. Among this week's topics: * Thomas Cook on the brink of collapse (now confirmed)* XL Airways also halting operations* Virgin Atlantic has some very, very unrealistic expectations of its future at Heathrow* Virgin Australia wants to buy back the 35% of its loyalty program it sold off a few years back* Aeroplan has a new plan for its award charts that could be interesting (in a good way) for points fiends* Stephan went flying in a balloon, which is very cool but especially so considering his fear of heights Enjoy the show!

 DLD 260: APEX EXPO 2019–The hunt for news! | File Type: audio/mpeg | Duration: Unknown

Nothing like walking into a tradeshow booth and having the vendor openly lament dropping $75,000 to exhibit at the show. But that's one of the more interesting interviews we pulled this week at the combination APEX/AIX/IFSA event in Los Angeles. Once we did find people to talk to there were a few interesting stories that came through. Among them: * Spirit has new seats on the way, and they no longer want to talk about pitch as a personal space metric* The Optimares Quadra seat coming to Qatar Airways in mid-2020 is better than we thought it would be* Bluetooth audio really is coming to planes in the next couple months or years, depending on the vendor and implementation scope. We tried out a few of the demo systems with mixed to poor results.* Can Virtual Reality become a mainstay of the inflight entertainment world? Incremental improvements every time we get to a show suggest that there's still legs in this industry.* Inflight connectivity antennae are getting flatter, but the next generation remains too far away to get very excited yet.* Some interesting developments from catering supply companies as they seek to reduce waste in the cabin And, as always, the usual ramblings that are a hallmark of our show. Enjoy!

 DLD 259: A classless future | File Type: audio/mpeg | Duration: 34:12

What happens when booking classes all go away? Airlines are experimenting today with some versions of this concept, taking away the booking buckets we've all come to know and love/hate over decades. On this week's show we've got a long-time friend and listener Mark Lenahan on to chat about this concept and what it might mean for the future of published fares and understanding the market. And he's got the industry chops to back it up, too. It is a somewhat different episode given the singular topic focus but hopefully one that keeps you entertained and informed over the 30 minutes. Also, sorry for the background noise but this is the best we could do given the circumstances. I think it worked out well enough overall.

 DLD 258: Some LaGuardia Love | File Type: audio/mpeg | Duration: Unknown

Is LaGuardia really that bad of a passenger experience? And will the new version be better or worse. You might be as surprised by this part of the conversation as we were to be having it (Not in the initial notes for the show!). Also in this week's show: * United MileagePlus points no longer expire. Ed says it doesn't matter and might even be bad news for members. We're less convinced.* LATAM has a pretty solid new business class that Fozz will probably never see* Irkut's MC-21 has a new interior that almost none of our listeners will ever see* Midwest Express has a trio of destinations as it continues its push to return to the skies over Milwaukee* SAS won a court battle related to passenger compensation and striking crew, a move that cost Fozz some cash* Connecting in Cairo is not for the faint of heart, at least not if you're unprepared for the sit. Some great advice here based on a bad experience. And, as always, plenty more. Enjoy the show!

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