Healthcare Intelligence Network

Roger Reed, executive vice president for marketing operations at Gordian Health Solutions, describes the quality checks built into his organization's coaching initiatives, the immediacy of cash incentives in effecting behavior change, and the value of the "accountability factor" in health coaching. Dr. Susan Butterworth, director of health services at Oregon Health and Science University and Mr. Reed presented at our audio conference, Integrating Health Coaching Into a Comprehensive Health Management Effort.

Michelle Brooks, RN, MSN, administrator, regional health plans for Pitt County Memorial Hospital, University Health Systems of Eastern Carolina, describes how her organization's case managers identify and work with patients with chronic diseases to coordinate healthcare services and community-based services.

Judith Szilagyi-Neary, clinical care manager at Ovations, a United Healthcare Company, outlines two programs provided through Ovations - a transition coach program and the Personal Service Delivery Program, both of which strategize and maximize community-based resources.

Peter Simpson, president of Segmedica Inc, defines the three types of physicians his organization has identified after years of psychological research.

Dr. Maureen Mangotich, medical director of provider and community outreach with McKesson Health Solutions, reviews some feedback McKesson has received after new programs to primary care physicians.

Danielle Butin, director of health services at Oxford Health Plans, a United Healthcare company, describes the Oxford's two-and-half-day health coach training program.

Kerry Little, senior health coach with Duke University Medical Center, describes the qualities that set Duke's program apart from other coaching initiatives.

Gordian Health Solutions Executive Vice President and Chief Health Officer Roger Reed identifies the key components of a Gordian health coaching call.

Overcoming barriers to outreach is a crucial component of Health Management Corporation's telephonic Baby Benefits program says, Tom Smith, the organization's director of medical care management.

Dr. Joseph Stankaitis, a chief medical officer at Monroe Plan for Medical Care, explains how incentives improved physicians' completion of his organization's prenatal registration form, and how Monroe improved coordination between its perinatal staff and behavioral health staff to address mental health or chemical dependency issues in the targeted population.

Christy L. Beaudin, PHD, LCSW, CPHQ, corporate director of quality improvement at PacifiCare Behavioral Health, describes the crucial differences between the "baby blues" and postpartum depression.

David Hunsaker, president of public programs, APS Healthcare, describes how to maintain contact with the Medicaid population, dispels some of the myths about the Medicaid population and discusses ways to reduce non-urgent emergency room usage among Medicaid recipients.

Elizabeth Reardon, managed care director, Vermont Health Access, discusses the challenges of serving a rural population in Medicaid disease management programs and how case managers can utilize home visits conducted either by the case manager or by other service provides already visiting the home to help coordinate the care of Medicaid patients.

Dr. Peter Kongstvedt, a partner in the health and managed care consulting services division of Accenture, evaluates hospitals' response to requests for quality data from federal and private agencies.

Dr. Alan Spiro, vice president and chief medical officer of Anthem National Accounts, a Wellpoint company, fears that the industry has become so focused on metrics that it is missing the people. Learn how his organization is utilizing the concept of primary nurse who is the single telephonic contact for a patient.