Summary: Many companies strive to get all ITIL processes to at least a ‘Control’ level of process maturity. This takes time, and for most processes requires major changes to metrics, standards, roles and responsibilities, documentation, and communication and management processes. Gary and Brian will walk through each of ITIL’s Service Support and Delivery processes to provide a high level overview of what being at a ‘Control’ level of maturity means for each one. They will then explain why it’s important for IT companies to aim for the next two levels of process maturity – ‘Integration’ and ‘Optimization’ – and what is involved. This is a must if your IT company is seeking to transition its ITIL goals to more advanced stages. Listen to Gary Case and Brian Price as they define key activities to move beyond the defined level and explain how the value of IT is perceived and acted upon through differing values. In addition, they provide an understanding of the value of a process versus the maturity of a process and introduce a transition plan required to go from project to production.
