Summary: Do you think you don't have the time to establish the PEC with every customer every time? Do you ever say things such as, "Oh, just a minute--my computer is stuck/our systems are running slow," or anything to that effect? First of all, don't ever say things like that again. Secondly, start using those moments as opportunities to establish the PEC. In today's lesson, Dan gives you danger phrases and a power phrase to help you polish your professional communication skills, and increase your professional value starting today. For more, go to www.powerdiversity.com
