![IBM Rational software podcast series show](https://d3dthqtvwic6y7.cloudfront.net/podcast-covers/000/050/086/small/ibm-rational-software-podcast-series.jpg)
Summary: A consultant from Frost & Sullvan, Bernice Lee, speaks about aging insurance systems, the customer satisfaction challenge and to gain and maintain, as well as increase customer loyalty.
Summary: A consultant from Frost & Sullvan, Bernice Lee, speaks about aging insurance systems, the customer satisfaction challenge and to gain and maintain, as well as increase customer loyalty.