Shopping Carts Optimized: How a few tweaks led to 12% more revenue across an entire Website

Summary: Whether your company offers 10 or 10,000 products online, the shopping cart can be one of the most mysterious and difficult areas of your Website to optimize. How many shopping carts steps are optimal for conversion? What information should be required of customers? What product information should be revealed and when? Which incentives are the most effective? Despite the myriad of questions, recent research from our labs indicates that a select handful of small changes can make significant impact in most online shopping carts. In this Web clinic, we tackle some of the hardest shopping-cart-related questions; all while providing simple, yet strategic tweaks that any marketer can use to get an immediate lift.