Summary: Guest: Phil Gilbert Title: EVP and Chief Technical Officer, Lombardi Software Guest: Howard Smith Title: EChief Technology Officer, CSC, European Group Global lead CSC Collective Intelligence BPM Author, Co-founder BPMI.org Guest: Clay Richardson Title: Senior Analyst, Business Process Management, Forrester Research Human Interaction Management (HIM) was created to better handle complex work environments where individuals and workgroups interact in unstructured, ad hoc, or dynamic ways. Do we really need this new framework? Business Process Management (BPM) already addresses these situations more or less. Does HIM handle them better than BPM?
