Summary: Guest: Rudy Wolfs Title: Chief Customer Service & Chief Information Officer, ING Direct Guest: William Jan Title: Sr. Research Analyst, Financial Management & GRC, Aberdeen Group The financial meltdown is bringing a new discipline to the investment services industry. Cost inefficiencies and malpractice are under attack everywhere. How is IT being used by IT and business leaders to identify ways to cut costs and improve service delivery and security for average investors while preparing the industry to comply with a new regulatory environment?
