Customer Experience Show Episode 8 - Who's Your Gladys? with Marilyn Suttle & Lori Jo Vest

Summary: Guests Marilyn Suttle and Lori Jo Vest join g us to talk about their book, Who's Your Gladys? Publishers Weekly says - “It’s the substantive, down-to-earth advice that sets this book apart from its competitors, as well as the helpful chapter-end sections, which contain practical points and thought-provoking questions and answers."