![The Travel Show show](https://d3dthqtvwic6y7.cloudfront.net/podcast-covers/000/046/875/small/the-travel-show.jpg)
Summary: Jessica MacGregor, Senior Account Manager for J.D Power & Associates, tells about the results of their recent large-scale survey of customer satisfaction/dissastifaction with hotel chains. The Frommers comment on the study, and hear from callers detailing