Summary: Episode 180 of The SitePoint Podcast is now available! This week Patrick O’Keefe (@ifroggy) interviews David Lee King (@davidleeking) about digital media in a modern library and also his book Face2Face – Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections. Listen in Your Browser Play this episode directly in your browser — just click the orange “play” button below: Download this Episode You can download this episode as a standalone MP3 file. Here’s the link: SitePoint Podcast #180: Face2Face with David Lee King (MP3, 42:19, 40.6MB) Subscribe to the Podcast The SitePoint Podcast is on iTunes! Add the SitePoint Podcast to your iTunes player. Or, if you don’t use iTunes, you can subscribe to the feed directly. googletag.cmd.push(function() { googletag.display('div-gpt-ad-1328644474660-10'); }); Episode Summary Patrick and David discuss the challenges of digital media for a modern library, like eBook pricing and serving your customers through digital pathways. THey also discuss his book Face2Face and not only how this relates to libraries connecting in a ‘human’ manner with customers, but how this can apply to all businesses. Browse the full list of links referenced in the show at http://delicious.com/sitepointpodcast/180. Interview Transcript Patrick: Hello and welcome back to another edition of The Site Point Podcast. My name is Patrick O’Keefe. And we have an interview today with David Lee King. David is a friend of mine. He is the Digital Services Director at the Topeka and Shawnee County Public Library in Topeka Kansas. He is a constant, prominent voice regarding digital innovation in libraries. In 2008, he released “Designing the Digital Experience, How to Use Experience, Design Tools and Techniques to Build Web Sites Customers Love.” He has now followed that up with a brand new book, “Face2Face, Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections.” David, it’s great to have you on. David: Hey, thanks. Thanks, Patrick. Patrick: We met, I want to say . . . I know we met in person first at South by Southwest, probably three or four years ago. I don’t know if that was the first time that we met, or if we had talked online before that. It’s hard to keep track. David: We did talk online before that. Patrick: Okay. David: Because of your book. Patrick: Oh, I applaud your memory. David: I think I had a question or something. I was like, I think I’m going to email the author, or something like that. Patrick: Excellent. Well, I applaud your memory, then. But, since then, we’ve kept in touch. I’ve read both your books, and provided advance praise, and like what you’re doing. You were kind enough to have me out to speak at Pod Camp Topeka 2010 . . . David: Right. Patrick: . . . which is a great event. A great un-conference. It’s happening again this year. David: Yes, it is. Patrick: We’ll talk about that a little later. But for now I want to jump in to, kind of, your background, a little bit. You know, looking at your LinkedIn profile, I’ve picked up a few details. Doing some stalking, some Googling. David: Sure. Patrick: But you were the acting Director at the Kansas City Public Library for seven years. And then you became the Digital Branch and Services Manager at the Topeka and Shawnee County Public Library for about six years, before you were promoted to Digital Services Director. Or at least a title change, I noticed. David: Title change, yes. Patrick: Come, on, promotion. Beef it up a little bit. No, but the question I have is libraries are a constant in your background. Were libraries a specific choice? Or were you just an IT guy who the job was at the library and then you developed into that space? Or was it always, libraries something that you wanted to [...]
