Summary: One member of the Technology Modernization Fund board would like to see agencies lean into artificial intelligence and automation projects, especially those that have a “customer experience” angle. “One of the things that I would love to be able to see more of . . . is more artificial intelligence, robotic process automation, machine learning,” Sheena Burrell, chief information officer at the National Archives and Records Administration, said during an event yesterday hosted by Venable to celebrate the TMF. Burrell is on the seven-member TMF board that provides funding recommendations and monitors the progress of projects. Learn more about your ad choices. Visit megaphone.fm/adchoices
