Summary: The IRS has taken several big steps recently on the personnel front. It has brought in people to help improve taxpayer service. And just the other day commissioner, Danny Werfel said he would reorganize management to emphasize service, compliance, technology and operations. But to discuss one missing element, Federal Drive Host Tom Temin talked with long-time leadership professor Bob Tobias. Learn more about your ad choices. Visit megaphone.fm/adchoices
