Carl Ascenzo, Former SVP & CIO of Blue Cross Blue Shield of MA; Principle Consultant at Ascention Consulting

Summary: In this interview, Carl Ascenzo discusses principle five of World Class IT with Metis Strategy. Some of the topics discussed include Customer orientation as a key skill for anyone working in IT The importance of pursuing vendor management How to structure, build, and run a vendor management office The importance of cultural fit when choosing strategic vendors How getting the lowest price from a vendor may not always be in a company's best interest