Bob Willett, Chief Executive Officer of Best Buy International

Summary: In this interview, Bob Willett discusses two principles of World Class IT with Metis Strategy. Some of the topics discussed include The critical role of technology in a multifaceted, geographically dispersed business as the key agent of change The emerging trend of more CEOs coming from a CIO career path The benefits to CEOs of involving their CIOs in all strategic decisions How Best Buy uses Business Information Officers, which are evaluated on their respective businesses, rather than Information Technology Officers The value of software residing in how it is used, rather than in what software is used The importance of cultural fit when working with an external partner to provide value to the customer