Rob Dowler, Corporate Chief Strategist and Assistant Deputy Minister Responsible for Enterprise Information Technology Strategy, Policy and Planning, E-government, Controllership and Excellence/Education for the Province of Ontario

Summary: In this interview, Rob Dowler discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include How a federated IT structure allows the organization to act vertically within business units- or ministries- as well as horizontally across the government The mature strategic planning process the Government of Ontario employs in order to ensure the efficient use of tax-payer money How hosting an “internal consulting function” allows the organization to flexibly allocate permanent employees within the government based on project needs at “whole-sale” cost The importance of maintaining metrics in order to ensure the organization stays on course The shift in desired skills of future employees, and how those employees should be prepared to be “great enablers of public service delivery”