Phil Fasano, Chief Information Officer at Kaiser Permanente

Summary: In this interview, Phil Fasano discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed include How IT supports Kaiser Permanente's multiple healthcare arms The importance of IT in providing better information faster to physicians and healthcare decision makers Kaiser Permanente’s use of the electronic medical record, and the benefits garnered IT’s role in responding to healthcare reform Kaiser Permanente’s IT innovation process and how listening to the needs of end-users can be the genesis of new ideas The promising future role of mobile technologies in enhancing healthcare