Lyn McDermid, SVP and CIO of Dominion Resources

Summary: In this interview, Lyn McDermid, Senior Vice President and Chief Information Officer of Dominion Resources, a $14 billion electric utility, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include: How a long tenured CIO can focus on the long-term Using analogous industries for inspiration Overcoming common cultural and communication challenges in IT Enabling the "Smart Grid" through IT Eye on the trends: Enabling the mobile user experience, and building a trusting relationship with customers through more proactive and intuitive customer relationship technology