Summary: The Biden administration is setting a high bar to improve customer experience across government, but the VA’s National Cemetery Administration is already at the top of the charts, according to one scorecard. NCA ranks number one among all public and private organizations on the American Customer Satisfaction Index. It’s the seventh time NCA has won the top honor, but the latest ranking is the agency’s first since the start of the COVID-19 pandemic. Under Secretary for Memorial Affairs Matthew Quinn said in a recent interview with Federal News Network that NCA’s top marks from the ASCI, a scorecard released every three years, underscores the agency’s commitment to “own the moment” for veterans and their families. Learn more about your ad choices. Visit megaphone.fm/adchoices
