Summary: Veterinary appointment no-shows can wreak havoc on your schedule, decrease revenue, and lower team morale. This week, we examine strategies for dealing with veterinary clients who fail to show up for their appointments. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, tackle the too-common problem of veterinary appointment no-shows. Dr. Ward shares the history of strategies to deal with no-shows over the past 30 years and why the issue is more critical than ever. Beckie offers several solutions to curbing and controlling no-shows and chronically late clients. Our hosts discuss solutions that have been successful and additional problems created by late and no-show clients. They also review if they believe it is getting better or worse. Viewfinders, share your thoughts and experiences on our Facebook or Instagram pages or email us at veterinaryviewfinder@gmail.com
