Everybody talks customer experience. This Veterans Affairs managers has done something about it.
![Federal Drive with Tom Temin show](https://d3dthqtvwic6y7.cloudfront.net/podcast-covers/000/076/922/small/federal-drive-with-tom-temin.jpg)
Summary: The Veterans Affairs Department has been concentrating on improving service to its veteran constituents. And its had some success. Surveys show a 24% jump in trust in VA over the past few years. One career manager who gets a lot of the credit is the VA's deputy chief veterans experience officer. For her work, Barbara Morton is a finalist in this year's Service to America Medals program. Learn more about your ad choices. Visit megaphone.fm/adchoices