Everybody talks customer experience. This Veterans Affairs managers has done something about it.




Federal Drive with Tom Temin show

Summary: The Veterans Affairs Department has been concentrating on improving service to its veteran constituents. And its had some success. Surveys show a 24% jump in trust in VA over the past few years. One career manager who gets a lot of the credit is the VA's deputy chief veterans experience officer. For her work, Barbara Morton is a finalist in this year's Service to America Medals program. Learn more about your ad choices. Visit megaphone.fm/adchoices