Summary: When it comes to technology, U.S. Citizenship and Immigration Services has always been a unicorn. The agency has about 95% of its online applications in the cloud. It was on the zero trust journey well before there was a bandwagon. Rob Brown is USCIS chief technology officer. At the ACT-IAC Conference earlier this week in Hershey, Pennsylvania, Brown told Federal News Network's Jason Miller about plans to break new technology ground by hiring a director of user experience. Learn more about your ad choices. Visit megaphone.fm/adchoices
