Tapping AI: The Future of Customer Experience at Verizon Fios




Knowledge at Wharton show

Summary: In a world of vast automation via AI companies that learn how to preserve a human touch should have a competitive advantage says Verizon Fios’s Justin Reilly.<br><hr><p style="color:grey;font-size:0.75em;"> Hosted on Acast. See <a style="color:grey;" target="_blank" rel="noopener noreferrer" href="https://acast.com/privacy">acast.com/privacy</a> for more information.</p>