Instituting a practice around exercising... oh, and outlining the Customer Success Management profession with Janine Sneed, VP Customer Success, IBM.

Summary: Instituting a practice around exercising... oh, and outlining the Customer Success Management profession with Janine Sneed, VP Customer Success, IBM.  Show Notes  01:12 The exercise formula  04:42 Janine's career ladder  08:50 What is Customer Success Management (CSM) 13:30 The CSM practice  19:40 Creating is easy, scaling is hard  24:02 It's hard to say NO. Being intentional.  28:08 Product deployment by definition  32:38 The hiring process and team makeup  42:01 Dissecting churn  Find Janine: linkedin.com/in/janine-sneed-1aa2696 Website: janinesneed.substack.com  Want to be featured as a guest on Making Data Simple? Reach out to us at [almartintalksdata@gmail.com] and tell us why you should be next. Abstract Making Data Simple Podcast is hosted by Al Martin, WW VP Account Technical Leader IBM Technology Sales, where we explore trending technologies, business innovation, and leadership ... while keeping it simple & fun.