Summary: <p>Technical Support is a vital for staff because it provides then with help when they're having issues with the processes of the system. This is not to be confused with Software Support which deals with issues with the system itself. Efficiency, time, money and productivity all decline quickly when staff doesn't have the proper technical support the moment they need it. In this episode, we'll discuss ways you can ensure staff has access to proper support when they need it.</p>
