Ditch Support Tickets And Differentiate Through Radically Personal Customer Service
Summary: <p>In today’s episode, my guest is Mike McCarron the VP, Sales and Strategic Alliances of <a href="https://ecommercefastlane.com/gladly" rel="noopener noreferrer" target="_blank">Gladly</a>. They are a service platform that treats customers like people, not tickets, which allows agents to communicate seamlessly across all channels. It's referred to as "radically personal" customer experience.</p><p>Gladly centers customer service around the person, not a case, which gives agents full visibility of customers in a single view.</p><p>The world’s most innovative DTC Shopify brands like Andy Swimwear, Chubbies Shorts, Allbirds, and Rothy’s use the Gladly platform to develop lifelong customer relationships, not one-off experiences. </p><p>WHAT YOU WILL LEARN TODAY</p><p>The benefits to having more personalized and human interactions with your customers.</p><p>The customer disconnect with an endless mess of duplicate support tickets.</p><p>Why customer expectations have changed on how they engage with brands.</p><p>How to scale delightful customer experiences through AI and human interaction.</p><p>LINKS AND RESOURCES MENTIONED</p><p><a href="https://ecommercefastlane.com/gladly" rel="noopener noreferrer" target="_blank">Gladly.com</a></p><p><a href="https://apps.shopify.com/gladly" rel="noopener noreferrer" target="_blank">Gladly Shopify App</a></p><p><a href="https://www.gladly.com/blog/" rel="noopener noreferrer" target="_blank">Ideas and advice for modern customer service</a></p><p><a href="https://www.gladly.com/fastlane/?utm_medium=partner&utm_campaign=2021-handraiser-fastlane-podcast&utm_source=partner&utm_content=shopify-partner&utm_term=" rel="noopener noreferrer" target="_blank">Make the switch to Gladly and get 3 months free</a> - Thanks Mike!</p><p>CONNECT WITH GLADLY</p><p>Email: <a href="mailto:hi@gladly.com" rel="noopener noreferrer" target="_blank">hi@gladly.com</a></p><p>Facebook: <a href="https://www.facebook.com/GladlyInc" rel="noopener noreferrer" target="_blank">www.facebook.com/GladlyInc</a></p><p>Twitter: <a href="https://twitter.com/gladly" rel="noopener noreferrer" target="_blank">twitter.com/gladly</a></p><p>YouTube: <a href="https://www.youtube.com/channel/UCUvdksboXf9wkfr1TcROnxA" rel="noopener noreferrer" target="_blank">www.youtube.com/channel/UCUvdksboXf9wkfr1TcROnxA</a></p><p>LinkedIn: <a href="www.linkedin.com/company/gladly-inc%20" rel="noopener noreferrer" target="_blank">www.linkedin.com/company/gladly-inc </a></p><p>EPISODE SPONSOR</p><p>Today's episode is brought to you by the <a href="https://ecommercefastlane.com/rewind" rel="noopener noreferrer" target="_blank">Rewind App</a>. This should be the first thing you install on your Shopify store to protect against human error, misbehaving apps, or collaborators gone bad. It's the trusted backup solution for over 100,000 businesses.</p><br><hr><p style="color:grey;font-size:0.75em;"> Hosted on Acast. See <a style="color:grey;" target="_blank" rel="noopener noreferrer" href="https://acast.com/privacy">acast.com/privacy</a> for more information.</p>
