ep.269: Artificial Intelligence and Data Analysis in Salesforce Analytics, with Amruta Moktali

Summary: In this interview, Audrow Nash interviews Amruta Moktali, VP of Product Management at Salesforce Analytics, about Salesforce Analytics’ analytic and artificial intelligence software. Moktali discusses the data-pipeline, how data is processed (e.g., noise), and how insights are identified.  She also talks about how dimensions in the data can be controlled for (such as race, gender, or zip-code) to avoid bias and how other dimensions can be selected as actionable so Salesforce can make recommendations—and how they use interpretable methods so that these recommendations can be explained.  Moktali also tells about her professional path, including going from computer engineering and computer science to product management and her experience with intrapreneurship (that is, starting an endeavor within a large organization).